Hi All,
I have a couple of question regarding Creatio Cloud that I couldn't find the answer in the documentation.
- Is the cloud application backed up regularly? Is this Enabled by default or do we need to ask support? what's the backup frequency?
- What is the Disaster recovery process for Creatio Cloud?
- When deploying a package, either from marketplace or a custom built one, is it advisable to request a DB backup? What would be the recommended deployment process?
Apologies if these questions are already covered in the documentation.
Thanks,
Tiago
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Hello Tiago,
1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time.
2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days.
3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur.
Please, let us know in case any further information is required.
Best regards,
Olga.
Hello Tiago,
1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time.
2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days.
3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur.
Please, let us know in case any further information is required.
Best regards,
Olga.
Olga Avis,
Hi Olga,
how can i restore a backup? I need a restore of a state ~10 days ago.
Best regards,
Wolf
Hello Wolf Galetzki,
If you would like to restore the website from the backup, please, contact our Technical support team at support@creatio.com. We kindly ask you to specify the website URL and the date of the backup creation.
Please, let us know in case you have any further questions.
Best regards,
Olga.