Hello Tiago, 

1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time. 

2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days. 

3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur. 

Please, let us know in case any further information is required. 

Best regards, 

Olga. 

Olga Avis,

Hi Olga,

how can i restore a backup? I need a restore of a state ~10 days ago.

Best regards,

Wolf

Hello Wolf Galetzki,

If you would like to restore the website from the backup, please, contact our Technical support team at support@creatio.com. We kindly ask you to specify the website URL and the date of the backup creation.

Please, let us know in case you have any further questions. 

Best regards, 

Olga. 

How do you add a notification? Give the code or іschema process?

Hi Grigoriy, 

I created the following business process.

This process is triggered by a Portal user and creates a notification (step: Notify Partner Owner) assigned to the the partner owner, an internal user. 

I've copied the Step: notify Partner Owner from Business Process: Create Opportunity from Lead v7.8.0 > Step: Opportunity Notification. 

The Notification is created, just not shown until the Internal user triggers a process that creates a notification. 

Best regards,

Tiago

Tiago Carvalho,

Dear Tiago,

Can you please specify if the portal user can view notifications in notification panel? Or you expecting only popup?

Best regards,

Angela

Hi Angela,

The Portal user can't view notifications in the notification panel.

However the notification is addresses to the portal user manager (a company user) who can see the notifications. 

This user, see the warning that a there's a new notification. 

but when opening no new notification is shown. 

If this user triggers then triggers Business the Process: Create Opportunity from Lead v7.8.0. The process creates a new notification (Opportunities) and the previous hidden notifications are shown (Leads). 

I hope it makes sense.

Thanks,

Tiago

Hello Tiago,

There is no way to add a custom font to the list of fonts that appear when creating an email from the CTI panel. However you can add a custom font to the list of fonts in the content designer (this functionality was implemented in the 7.16.0 version). Please review this article where the whole process of adding a custom font is described and you will be able to use custom fonts in the content designer.

Best regards,

Oscar

Hi Oscar, 

Thanks for the reply, 

I've followed the article and the font is available for selection in the content designer. 

However, if the user wants to make changes to the selected email template there's the risk of the email being sent with two different fonts.  Would there be any way of preventing this? 

It would be useful to have the two list in sync.

Thanks,

Tiago

Hello Tiago,

There will be two ways to use the created template for regular (not bulk) email sending:

1) from the "Actions dashboard" of some section (in this case the template will be available under the actions dashboard for the section that is specified as a macro source in the template settings and this template won't be available in the CTI panel). In this case we can select another font and type text using another font:

and then select the "Default" font from the list:

and continue using the default font for this template (that is my custom Tangerine font that I used during the template creation).

2) from the CTI panel and the behavior here is the similar to the behavior of the editor in actions dashboard.

Please also note that once you select the default font the "Open Sans" font will be displayed. This is a bug that our R&D team is aware of and I will also ask them to review this bug so they could fix it in one of nearest releases. I will also ask them to create some logic that allows using custom fonts in the email editor from the actions dashboard and in the CTI panel. 

You can also select all the text in the editor bedore sending an email and choosing the default font for the text so to prevent situations of two different fonts in the email text appearing.

Best regards,

Oscar

Hi Oscar, 

Thanks for the explanation. 

Best regards,

Tiago