Question
Macros
email templates
newline
7.16
Sales_Creatio_enterprise_edition
Is there any way to add a Newline into email template through macros field?
Yuriy Konstantinov
10:07 Aug 06, 2020

I have some strings in email template, separated by Newlines:

Text1
 
Text3

 

Depending on a condition, Text2 could be added between:

Text1
 
Text2
 
Text3

 

To achieve this, I add [#UsrText2#] custom macros field of type string:

Text1
 
[#UsrText2#]Text3

 

But I can't can't make [#UsrText2#] contain NewLine. So result is:

Text1
 
Text2Text3

 

Email is sent with business process automatically.

How could I add a Newline? Neither Environment.NewLine nor \r\n, \n work.

Text1 and Text3 could also be dependent on conditions, so I don't want multiple templates for different combination of conditions.

Like 0

Like

5 comments
Best reply
Yuriy Konstantinov
14:31 Aug 06, 2020

Amazing!

Solved with <br/>

Julius
11:28 Aug 06, 2020

 

Yes. You make different Blocks.

Then you show the Block that matches the recipients information.

One block is

Text1   [#UsrText2#] Text3

Next block is

Text1   Text2 Text3

Then you just set them up so either one or the other is used with conditions.

Angela Reyes
11:53 Aug 06, 2020

Dear Yuriy,

 

If this email is sent via business process it will be easier to just create several conditional flows based on record conditions and create a template for each condition. Since there is no option to set up dynamic HTML in the template this will be the best option.

 

Best regards,

Angela

Yuriy Konstantinov
12:58 Aug 06, 2020

Angela Reyes,

This is what I'm afraid of. We have a minimum of 2 conditions. They will give 4 different templates. If one more condition is added, there will be 8 templates and 8 flows. But we really need these lines separated by newline. Each optional string needs to have 2 Newlines. This is the desired result:

Text1
 
Text2(optional)
 
Text3
 
Text4(optional)
 
Text5

What I get currently:

Text1
 
Text2Text3
 
Text4Text5

 

Yuriy Konstantinov
12:59 Aug 06, 2020

Julius,

Thank you Julius, I didn't say, email is sent automatically with a business process.

Yuriy Konstantinov
14:31 Aug 06, 2020

Amazing!

Solved with <br/>

Show all comments
Subscribe to newline