Hello Stephen,

Kindly note that the add-on was developed for and tested on Creatio desktop.

That said, please send us the following details:

1. Creatio desktop product and version.

2. Mobile app version and operating system.

This information will help us to reproduce the issue and get back to you with feedback.

Thank you:

our desktop is Sales Creatio, enterprise edition Version 7.17.1.1363

Mobile OS and app version are Android and v7.18.5

Stephen J Fisher,

Hi Stephen!

Based on the symptoms, I recommend rechecking the ActivityParticipant Detail.

All out-of-the-box filters in the Activity section work with this detail because one activity can have several participants. Maybe there is a problem with the data in this detail.

We have also reviewed the add-on and tested it on our site. However, we were unable to reproduce the issue on our end.

Possible reasons for this:

1. Non-standard rights settings on ActivityParticipant Detail.

2. Customized Activity \ ActivityParticipant or Recurring Activities logic.

I recommend using the official version of the add-on.

Also, you may test your settings on a trial site to pinpoint the bottleneck.

Hi Kavian,

The code below will do the trick:

define("AccountSectionV2", [], function() {
	return {
		entitySchemaName: "Account",
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/,
		attributes:{},
		methods: {
			updateAccount: function(callback, autoIds, selectedContact){
				var update = Ext.create("Terrasoft.UpdateQuery", {
                            rootSchemaName: "Account"
                        });
				var filters = Terrasoft.createFilterGroup();
				filters.logicalOperation = Terrasoft.LogicalOperatorType.OR;
				autoIds.forEach(function(item) {
					var accountIdFilter = update.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "Id", item);
					filters.add("AccountIdFilter" + item, accountIdFilter);
				}, this);
				update.filters.add(filters);
				update.setParameterValue("Owner", selectedContact, Terrasoft.DataValueType.LOOKUP);
				update.execute(function(result) {
					callback.call(this, result);
				}, this);
			},
			getSectionActions: function() {
				var actionMenuItems = this.callParent(arguments);
				actionMenuItems.addItem(this.getButtonMenuItem({
					"Caption": {bindTo: "Resources.Strings.MultiplyChangeAction"},
					"Click": {bindTo: "showOwnerInfo"}
				}));
				return actionMenuItems;
			},
			showOwnerInfo: function() {
                var caption = "Select an owner";
                var ContactList;
                this.set("ContactList", new Terrasoft.Collection());
                var controls = {
                    "Owner": {
                        dataValueType: Terrasoft.DataValueType.ENUM,
                        isRequired: true,
                        caption: "Owner",
                        value: {
                            bindTo: "Contact"
                        },
                        customConfig: {
                            list: {
                                bindTo: "ContactList"
                            },
                            prepareList: {
                                bindTo: "onPrepareContactList"
                            }
                        }
                    }
                };
                var ownerInputBoxHandler = this.ownerInputBoxHandler.bind(this);
                Terrasoft.utils.inputBox(caption, ownerInputBoxHandler, [
					{
						className: "Terrasoft.Button",
						caption: "ASSIGN",
						returnCode: "ok"
					}, "cancel"
				], this, controls);
                Terrasoft.each(Terrasoft.MessageBox.controlArray, function(item){
                    item.control.bind(this);
                }, this);
            },
            onPrepareContactList: function(){
                var esq = this.Ext.create("Terrasoft.EntitySchemaQuery", { rootSchemaName: "Contact" });
                esq.addColumn("Id");
                esq.addColumn("Name");
                esq.getEntityCollection(function(result){
                    if (result.success){
                        var items = {};
                        result.collection.each(function(item) {
                            items[item.get("Id")] = { "value": item.get("Id"), "displayValue": item.get("Name") };
                        }, this);
                    }
                    var list = this.get("ContactList");
                    list.loadAll(items);
                }, this);
            },
            ownerInputBoxHandler: function(tag, data){
				var autoIds = this.getSelectedItems();
				var selectedContact = data.Owner.value;
                if (Terrasoft.MessageBoxButtons.OK.returnCode === tag){
                    if (Ext.isEmpty(selectedContact)){
                        this.showInformationDialog("Field is required", function(){
                            this.showOwnerInfo();
                        });
                    } else {
                        this.updateAccount(function(context, result){}, autoIds, selectedContact);
                    }
                }
            }
		}
	};
});

You will be able to select an owner from contacts:

and the selected records will be updated properly.

Best regards,

Oscar

Oscar Dylan,

Thanks, the solution works perfectly.

Oleg Drobina,

Hi, 

The code works very well. I however need to display the list as a modal pop up instead of drop down. Could you please let me know what changes need to be done or point me to resources?

Hi 

how I could modify the code (onPrepareContactList) to add a filter to the contact list (only display who are users) !

Oleg Drobina,

Oleg Drobina,

Hi! Is there a way to update only the selected contacts that have Ownership Status = Active?

I have this error.. any ideas? 

Could not load type 'Terrasoft.Core.Process.Configuration.GlbPrintableSaverUserTask' from assembly 'Terrasoft.Configuration, Version=7.18.4.1532, Culture=neutral, PublicKeyToken=null'.

Nicola Wall,

Could you please try generating source code and compiling the system?

Best regards,

Max.

Hello Patrice,

 

You need to add it to the mobile application manifest.

Find details here:

https://academy.creatio.com/docs/developer/mobile_development/mobile_ap…

 

Best Regards, 

Bogdan 

Hello Bogdan,

thank you for your answer.

The mobile application manifest is a part of the solution as one need to add OrderProduct reference in it to make it work.

For my particular issue, i did not set MobileOrderRecordPageSettingsDefaultWorkplace correctly.

Finally, i found the right way :

 

	{
		"operation": "insert",
		"name": "OrderProductDetail",
		"showForVisibleModule": true,
		"values": {
			"caption": "OrderProductDetailCaptionOrder_caption",
			"entitySchemaName": "OrderProduct",
			"filter": {
				"detailColumn": "Order",
				"masterColumn": "Id"
			},
			"operation": "insert"
		},
		"parentName": "settings",
		"propertyName": "details",
		"index": 1
	},

If anyone searching for the complete solution, here is the MobileOrderProductRecordPageSettingsDefaultWorkplace :

 

[
	{
		"operation": "insert",
		"name": "settings",
		"values": {
			"entitySchemaName": "OrderProduct",
			"details": [],
			"columnSets": [],
			"localizableStrings": {
				"primaryColumnSetOrderProduct_caption": "Informations générales"
			},
			"settingsType": "RecordPage",
			"operation": "insert"
		}
	},
	{
		"operation": "insert",
		"name": "primaryColumnSet",
		"values": {
			"items": [],
			"rows": 1,
			"entitySchemaName": "OrderProduct",
			"caption": "primaryColumnSetOrderProduct_caption",
			"position": 0,
			"operation": "insert"
		},
		"parentName": "settings",
		"propertyName": "columnSets",
		"index": 1
	},
	{
		"operation": "insert",
		"name": "Product_row_123",
		"values": {
			"row": 2,
			"content": "Nom du produit",
			"columnName": "Name",
			"dataValueType": 1,
			"operation": "insert"
		},
		"parentName": "primaryColumnSet",
		"propertyName": "items",
		"index": 2
	},
	{
		"operation": "insert",
		"name": "Quantity_row_123",
		"values": {
			"row": 3,
			"content": "Quantité",
			"columnName": "Quantity",
			"dataValueType": 1,
			"operation": "insert"
		},
		"parentName": "primaryColumnSet",
		"propertyName": "items",
		"index": 3
	},
	{
		"operation": "insert",
		"name": "Price_row_123",
		"values": {
			"row": 4,
			"content": "Prix de vente",
			"columnName": "Price",
			"dataValueType": 1,
			"operation": "insert"
		},
		"parentName": "primaryColumnSet",
		"propertyName": "items",
		"index": 4
	},
	{
		"operation": "insert",
		"name": "Discount_row_123",
		"values": {
			"row": 5,
			"content": "Réduction",
			"columnName": "DiscountAmount",
			"dataValueType": 1,
			"operation": "insert"
		},
		"parentName": "primaryColumnSet",
		"propertyName": "items",
		"index": 5
	},
	{
		"operation": "insert",
		"name": "Product_row_123",
		"values": {
			"row": 6,
			"content": "Détails du produit",
			"columnName": "Product",
			"dataValueType": 10,
			"operation": "insert"
		},
		"parentName": "primaryColumnSet",
		"propertyName": "items",
		"index": 6
	}
]

Best regards

Patrice

Patrice Vigouroux,

Hello, 

Many thanks for sharing your solution with us! :)

Please let us know in case of any additional questions. 

Best regards, 

Anastasiia

Hello, 

Please check whether you are adding a new lookup through the Section Wizard in a proper way. 

While adding a new lookup column to the page you can choose a "Data source": existing lookup or a new one.

You can proceed with creating a new lookup in a following way:

All the changes should be first saved through the Section Wizard, once done you can find a newly created lookup in Lookup section:

To be able to find the newly created lookup in the Configuration section, please check whether there are no additional filters:

Alternatively, you can first create a new lookup based on the need object and only after that proceed with adding a new lookup column to the needed section through the Section Wizard based on the already existing lookup.

Hope this clarifies!

Best regards,

Anastasiia 

I actually created it in the proper way thru the Section Wizard to avoid any complications but it appears to have created the object but not the lookup, so I went to lookups and created a new lookup using the created object (found it in the Configuration section).

So the problem is resolved :)

Edo Sagron,

Thank you for the update! 

Please do not hesitate to contact us in case of any additional questions. :)



Best regards,

Anastasiia 

Hello Mansoor,

Thank you for your question!

Please, contact our support team via email support@creatio.com so that we could assist you better on this matter.

Kind regards,

Anastasiia

Hello Yuriy,



I'm not sure what your question about is.

Are you not able to fill the field in the communication options detail? 



Best regards,

Bogdan

Bogdan,

How does a communication option connects to address? I think it's a different thing

Yuriy Konstantinov,

please check if the addresses of the 18 accounts are marked as primary. Only those addresses will be synced to the respective account fields.

BR,

Robert

Hi Akshit, 

We don't have practical examples hiding "+" on the detail based on conditions, alternatively I can suggest you to use “isDetailEnabled” function. So you can set up enable/disable detail due to your business logic.

Please check out these posts to get more details on how to use this function: 

https://community.creatio.com/questions/block-details-based-condition

https://academy.creatio.com/docs/developer/elements_and_components/inte…

Best Regards, 

Bogdan L.

Hi Mary,

The synchronization period is the period of time for which we collect activities. 

When requesting integration, we pass the date from which we need to take activities. 

Here you can check more information: 

https://academy.creatio.com/docs/user/setup_and_administration/base_int…

https://academy.creatio.com/documents/administration/7-16/how-synchroni…

https://academy.creatio.com/documents/technic-sdk/7-16/creatio-synchron…

Best Regards, 

Bogdan L.

Bogdan Lesyk,

My page doesn't look like what you showed. My options look like this

Mary P D'Arrigo,

I should also mention that even though we have a window set for a month, events that occur outside of that month (scheduled for 6/20/2022 as of 10/7/2021) are still showing up on the person's calendar. I'm just trying to understand the difference between the time period in my version of the synchronization period configuration.

Mary P D'Arrigo,

The main  difference between the time period in your version and the synchronization period in configuration it's just the new UI in latest versions of application. 

The logic still the same - just option to choose the date has changed.

Best Regards, 

Bogdan L.

Bogdan Lesyk,

But you still have not answered my question. We see events scheduled for 5 months from now being sync'd to the user's calendar even though the synchronization period is only set to 1 month.

Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

This worked perfectly! Thanks so much for your assistance.