Hi Team,

 

I urgently need to confirm if we can install the package with the development done on instance with version 7.18.5.1500 to the instance with the new version, i.e, 8.0.

 

Please confirm.

 

Best regards

 

Sarika

 

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Hello Sarika, 

 

We do not recommend transferring customizations with a package between instances with different versions as it may lead to the errors while applying customizations and as a result affect the system.

 

I'd suggest to first update the instances to the same version, double-check whether the customizations are still working properly and then proceed with transferring it from one instance to another.

Hope it clarifies!

Best regards,

Anastasiia

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Hi Team,

 

I urgently need one solution for how we can highlight or apply background color to a specific word in the sentence that is modified.

 

For example : There is one string field in section. On record creation , the value is entered in the field - 'This is a example.' and record is saved.

 

Now, later if the user modifies the value to 'This is an example'., the changed field value should be highlighted in the following manner which means only the specific word that is changed is highlighted in color.

 

 

Please provide some solution for this.

 

Sarika

 

 

 

 

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Hello Sarika,

 

There is no such oob functionality, implementation of this idea will require development. Unfortunately, we do not have any ready to use examples of how it can be achieved with code. 

 

I have forwarded your idea to our responsible R&D team to consider it's implementation in the upcoming versions of the Application. 

 

Thank you for helping us to make our application better!

 

Best regards,

Anastasiia

 

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Hi,



Any ideas how to change the order of Account and Contact in the "Customer" selection of opportunities ?





 

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Nevermind found it, but leaving the post as this can interest some people:

 

attributes: {
			"Client": {
				"multiLookupColumns": ["Account","Contact"]
			}

 

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There is an item was purchased by this customer.

But when we search the accounts -> Solutions, The Asset Named 'The one they purchased' is not listed in the ‘Software-Licenses’ list.

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Hello Selva,



Please contact our support team (support@creatio.com). Please provide us with more details on the issue.

 

Best regards,

Bogdan

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Hi,



How can we filter to left "client" field in opportunities to show only accounts for selection and not contacts or accounts ?



Damien

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Best reply

Hi Damien,

You can add this to the page attributes to remove the contact lookup option:

attributes: {
  "Client": {
    "multiLookupColumns": ["Account"]
  }
}

Ryan

Hi Damien,

You can add this to the page attributes to remove the contact lookup option:

attributes: {
  "Client": {
    "multiLookupColumns": ["Account"]
  }
}

Ryan

Ryan Farley,

 



Thanks, worked perfectly :)

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Hi community!

I enabled Approvals in the case section and added Approval in the business process. The problem is that counter is not increased in the notification panel but approval itself is shown in the "Approval notification".

Best regards, 

Jana

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Hello Jana,

 

As we replied in your case, the most likely reason for this behavior is a missing piece of code that marks your notifications as read.

 

Please check if you have MarkNotificationAsRead in your custom code in order for notifications to properly display.

 

You can copy the code from the NotificationService object in configuration files.

 

Thank you,

Artem.

Hello Artem,

 

We are also facing the same issue. Ours is not a custom code, all we do is create an approval task via business process. While the approval task is seen in notification center, the counter does not get increased.

 

Please advise

 

Test process creates an approval task for current user

After process is triggered, task appears for current user, but no badge or counter is seen as highlighted in yellow.

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Hi Team,

 

How can we clear the value of any decimal/integer/Currency field value.

I have tried using the below given approaches for achieving this :

 

1. I have applied one business rule through which when the checkbox adjacent to the decimal/integer/Currency field is unchecked, the value in the decimal/integer/Currency field becomes 0.

 

2. setting the field value as null by code on edit page of the section

(this.set("UsrFieldName"),null);

 

I want the field value to be absolutely cleared out and even there should not be any 0 by default value.

 

Please help me find any solution to this.

 

Many Thanks,

 

Sarika

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Hello Sarika, 

 

As of now, there is no way to replace "0" with empty/blank value for columns with Integer/Decimal/Currency type as it will contradict working logic of a column (unspecified/empty value is being converted to 0). 

We already have a corresponding query registered for our R&D team to implement such functionality in the upcoming versions of the application, I will assign your request to the project in order to increase its priority.

Thank you!

 

Best regards,

Anastasiia

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Hey there,

 

I've created a new application on Creatio 8.0 with a simple object that only has a lookup to a contact object. When I save a new record "Candidat", nothing happens even though it seems to be correctly configured.

 

How can I solve this problem?

 

Here is a video showing what's happening : https://youtu.be/U7QlUvOBVaQ

 

Kind regards,

 

Julien Gunther

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Hello Julien,

 

We have received the duplicate request from you sent to support@creatio.com, based on latest information from a request , the issue has been already resolved from your side "by simply adding and removing the "UsrName" field in the "Candidats" form". 

 

Please let us know if the issue persists. 

Best regards,

Anastasiia

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Hi 

 

Is there a way to set up a 'Formatting pane' for different fields/ columns

 

Thanks 

File attachments
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Hi Minh, 



One of the ways to do it is to add : 

 

{ 
 
"operation": "merge",
"Name": "$name$"
"contentType": this.Terrasoft.ContentType.RICH_TEXT 
} 

 

to the "Diff Schema" section of the schema of the page

where $name$ is the code of the field.



Important points: 



1. You can only add it to Text fields. 

2. It will add HTML tags to the content of the field, which might be displayed as well : 

 

3. Also, as you can see on the above screenshot, it adds the panel to the page, which is not collapsable.



Please consider the points noted above, before making changes. 



Yurii

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Hello, I am experiencing a bug when creating a new page via the application hub on Creatio 8.0.

 

In short, the title of the configuration is not updated correctly when it is modified and the title of the page only updates character by character.

 

Here is a video showing what is happening: https://youtu.be/K5YGUKno7fQ

 

Kind regards,

 

Julien Gunther

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Hello Julien,

 

Could you please make a support ticket regarding this issue so we could investigate the problem more thoroughly?

Just send us an email at support@creatio.com.

 

Thank you,

Artem.

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