Synchronize Emails sent from Gmail to Creatio


When I send email from Creatio, it appears in Gmail 'Sent' folder.

But when I send email from Gmail, it doesn't appear in Creatio.


Is it possible to configure (or develop) synchronization to see in Creatio emails send from Gmail (or another mail client)?

Thank you!

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Have you looked in here?


keith schmitt,

Yes, in both - Incoming and Outgoing 



Please note that it should synchronize the emails sent from Gmail and something must just not work right. It's better if you register a case for our support team and describe the problem there, as we will need to check the issue more closely and it can't be resolved here on Community.


Best regards,




How is your mailbox configured ?

Did you synchronize the whole email box or only a specific folder ?


Furthermore, is the Exchange Listener micro-service running ?

Are you on a Creatio cloud instance or On-Premise instance ?


Thanks for the clarifications.



Hello! Thank you for your questions

Probably, I've described my case not so precisely.

Our managers sometimes send emails from Creatio. In this case everything works fine - they see these emails in both places - in Creatio and Gmail (as sent items)

But sometimes they send emails to Customer directly from their Gmail (not from Creatio). So, our task is to get these emails as Outgoing to Creatio as well.  

We have configured as standard Gmail mailbox.

We synchornize the whole email box. Also tested to work with specific folder - have the same result.
This is in both - Creatio cloud and On-premise.


I am afraid, this is standard functionality, so I am looking for option to improve it.


Thank you!

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