Please note that it should synchronize the emails sent from Gmail and something must just not work right. It's better if you register a case for our support team and describe the problem there, as we will need to check the issue more closely and it can't be resolved here on Community.
Probably, I've described my case not so precisely.
Our managers sometimes send emails from Creatio. In this case everything works fine - they see these emails in both places - in Creatio and Gmail (as sent items)
But sometimes they send emails to Customer directly from their Gmail (not from Creatio). So, our task is to get these emails as Outgoing to Creatio as well.
We have configured as standard Gmail mailbox.
We synchornize the whole email box. Also tested to work with specific folder - have the same result.
This is in both - Creatio cloud and On-premise.
I am afraid, this is standard functionality, so I am looking for option to improve it.
Do you have any idea why mailbox synchronization from my customer is not working well? They told us that they always have the problem that mails from this folder are not synchronized. When they synchronized it manually it works.
One example: On April 26, the synchronization worked. Not again on April 27, and a day later on April 28 all emails from April 27 appeared in the CRM.
I checked the system settings regarding mailbox synchronization interval and all looks good:
Can you please help me out with this issue? What do you think it could be a problem?
