We have a multitude of old instances of same business process with status Error. In the Process Log, I tried to select them all and then press ACTIONS(175930) → Cancel execution, but it just didn't work. I gave them some time, but the next day they were all there. Canceling them by 200-400 works, with some delays. Canceling by a couple of thousands doesn't work - a few hundreds become canceled, others remain with the status "Error". It would take too much time to cancel them in such small portions. Is there a quicker way?

Our site is in the cloud.

Like 0

Like

4 comments

Hello Yuriy. 

 

Alternatively to cancelling execution of each instance of the process manually, you can find this process in the Process library and deactivate it:

By answering "Yes" to the clarifying  questions, all the instances of the process will be cancelled:



 

Should you have any questions, please let us know. 

Best regards, 

Anastasiia

 

 

Anastasiia Zhuravel,

Thank you. I deactivated it, yet they remain with the "Error" status, and there was no dialog "...Cancel them?", unfortunately

 

Yuriy,

 

Have you tried OOB tools that cancel the process instances in Error status? It also deletes the data according the parameters you set here: 

 

You can find the description of all the settings on our Academy.

This probably will take some time but at least the system will do everything automatically.

 

Best regards,

Bogdan S.

Bogdan Spasibov,

Thank you, I tried this way. I changed the Allowed time for process instances in the "Error" state (days) setting from 0 to 1. The system started lagging, it canceled the processes with an average speed of 500 processes per hour. Users could not enter the system because of lags, and I too, only from time to time I could enter. It could take 2 weeks to wait until all the processes close, so I asked the Support to solve it. At last, as I see it, they plainly cleaned the Error instances from the Log and the slowness stopped. That's our experience.

I conclude that in our case, this method works for a low number of processes in the Error state.

Show all comments

Dear,

Is it possible to have two dashboard-type sections ?

Thank you !

Nicolas

Like 0

Like

4 comments

Dear Nicolas, 



Unfortunately, there are no OOB tools to create a new section like this. 

It can be done only be means of advanced development and we do not have any examples of such sections created. 



We will register an idea for our R&D team to consider the possibility of adding the functionality which would allow to create sections like this with system tools in future. 



Kind regards, 

Roman

 

Do you have too many tabs? ;)

Julius,

yes that'it !

women's dashboard management

we have two companies and we would like to split the data. one solution might be to use the Creatio homepage which also allows now to create statistics widgets

 

Hi Roman Brown, Any update on creating two dashboards?

 

Show all comments

Hello Team,

  I want to do Creatio Analyst (Basic ) Certification. For that, I need guidance and Material like how to prepare for that and what I need to follow in order to crack the certification Exam.

Thanks in Advance...

Like

Like 0

Like

1 comments

Dear Naveen,



Unfortunately, we do not have any specific guidance or materials on how to prepare for the exam.

You can check community posts along with our academy to study all the information.



Best Regards,

Ivanna.

Show all comments

Hello,

 

I downloaded the business card scanner from the marketplace.  The mobile app allows me to scan the business cards, but it will now allow me to save the lead.  Any suggestions?

 

It populates the fields correctly.  I am hoping there is an easy fix to this. 

Like 0

Like

4 comments

Hi Adam,

 

Please check the following and get back to us:

 

1. Can you create contacts successfully after scanning a business card?

2. Did you add additional required fields to the Leads section? If yes, this setting is blocking the lead creation.

 

Moreover, please specify your Creatio product and its version to help us to reproduce this issue.

Ivan Leontiev,

Hi Ivan,

 

we also have a problem with creating contacts with the business card scanner and it is related to required fields.

 

How can we add them to the Scan Results page?

 

Thanks and best regards,

Robert

Hello Robert,

 

Thank you for your question!

 

You can add new fields to the Scan Results page only by development. An alternative way is to create the required fields on the page level (not on the database one).

 

Kind regards,

Anastasiia

Anastasiia Lazurenko,

Thanks for the info! Is there a guide or at least some hints for adding the needed fields?

 

Thanks,

Robert

Show all comments

Hi Community,

 

I've this situation where I need to add a image to a specific section row column, based on the value of other column. Inside my ActivitySectionV2, I added a random dummy column to display the images. These images should appear if the Activity is expired or not. For example, if my activity due date is less than today's date the "Expired Image" should be visible.

 

How can I solve this situation?

 

Thanks in Advance.

 

Best Regards,

Pedro Pinheiro

Like 1

Like

1 comments

Hello Pedro,

 

Here is an article on the Academy that describes creating a field with an image.

I would suggest you create two fields and hide one or the other based on the due date using business rules.

 

Hope this helps!

 

Best regards,

Max.

Show all comments

Hello,

  I want to do Creatio Analyst (Basic ) Certification. For that, I need guidance like how to prepare for that and what I need to follow in order to crack the certification Exam.

 

Thanks in Advance...

Like 0

Like

2 comments

for basic certification you take it from the site directly and prepare for the module that you want to take the certification in it, understand all module features, functionalities, sections and have an overall view of the main sections that will be exist in all creatio modules .

good luck 

Ibrahim Nour El-Din,

The basic test is different from the main certification test..?

Show all comments

Hi community,

I've a problem with PATCH method on Region Entity.

I receive a generic error when I try to update a record.

What am I doing wrong ?

 

Here the postman request.

1) Read the region record to update

 

2) The error captured on postman when I tried to update the same record founded before

Like 0

Like

4 comments

Hi Stefano,

 

There can be a problem with the Region object in configuration or another object and that's why an UPDATE fails. You need to:

 

1) Check the application logs to see the error message that is returned upon a request

2) Go to configurations and generate source code for all items and compile all items and try updating the record after that

 

Best regards,

Oscar

Hi Oscar

thank you for you suggestion.

About the first tip, the issues is on cloud creatio instance, how can I access to application logs ?

Stefano Bassoli,

 

Just email us at support@creatio.com to get the logs of the application for some date.

 

Best regards,

Oscar

Oscar Dylan,

I understood the problem.

The user associated to oauth did not have permission on operation "

CanManageLookups"

 

Show all comments

Hi everyone

I am having a warning when i'am editing my template, the warning is 

"Email template contains tags "u" not supported in HTML5. This can lead to incorrect display of email template in some email clients. Please change the template using css styles"

but really i am not using any tag "u" .

Is there any way to debug this?

Like 1

Like

2 comments
Best reply

Dear Carlos,



This warning should not influence anything, you can still send these bulk emails but there can be some issues with displaying them in different mail providers as the tag "u" (underline) which is used in your bulk email is deprecated.

Our recommendation is to use the CSS "text-decoration-line:underline" style instead of in places where underline is needed.



In case you didn't add any HTML blocks manually, a block with this tag could be generated automatically, and if you didn't add unsubscribe link and clicked on add it after trying to save the template and receiving the notification message about it.  

In that case, simply delete the automatically added block with unsubscribe link and replace it with the one available in the block library.

 

Best Regards,

Ivanna.

Dear Carlos,



This warning should not influence anything, you can still send these bulk emails but there can be some issues with displaying them in different mail providers as the tag "u" (underline) which is used in your bulk email is deprecated.

Our recommendation is to use the CSS "text-decoration-line:underline" style instead of in places where underline is needed.



In case you didn't add any HTML blocks manually, a block with this tag could be generated automatically, and if you didn't add unsubscribe link and clicked on add it after trying to save the template and receiving the notification message about it.  

In that case, simply delete the automatically added block with unsubscribe link and replace it with the one available in the block library.

 

Best Regards,

Ivanna.

Ivanna Yatsura,

Hi Ivanna 

the html editor embedded into the email designer allows the user to use the unsupported "u" tag.

This fact disorient the end-user

 

Show all comments

Hi All,

 

The use case is to remove OOTB items/buttons from the action menu in Section edit page depending on the user roles such as, (Follow the Feed, Setup Access rights etc..)



There are example codes to add a new item to the action menu, as shown below,







How to remove an existing item from the action menu. Is there a way to achieve it?



Regards,

Adharsh S

Like 0

Like

2 comments
Best reply

Hi Adharsh, 

 

In this case you can set up access rights, so only needed persons(e.g. Supervisor) will be able to see the items.

 

Please check the next post, it contains a very detailed instruction regarding how this functionality can be implemented:

 

https://community.creatio.com/articles/how-show-action-set-access-right…

 

Best Regards, 

 

Bogdan L.

Hi Adharsh, 

 

In this case you can set up access rights, so only needed persons(e.g. Supervisor) will be able to see the items.

 

Please check the next post, it contains a very detailed instruction regarding how this functionality can be implemented:

 

https://community.creatio.com/articles/how-show-action-set-access-right…

 

Best Regards, 

 

Bogdan L.

Bogdan Lesyk,



I am able to hide the "Setup Access Rights" based on roles by referring the document. 







Similar to that when I tried to hide the "Follow the feed" based on roles. In the base I could find only the "Enable" property for the button. So I have overridden that method as below and it got disabled based on roles,

 

            getChangeUserSubscriptionIsEnabled: function() {

                return this.get("CanManageAccessRight");

            }



But the requirement is to hide the button based on Roles. I also tried to override this method "getEsnTabVisible" but I am still able too see the Follow the feed button in UI. 



Is there any other way to achieve this use case?



Regards,

Adharsh S

Show all comments

For example, how many records of products can have? Or how many records of activities/projects/contacts/... can have? Thank you.

Like 0

Like

1 comments

Dear Andrew,



We do not have any limitations on that, you can have as many records as you want.



Best Regards,

Ivanna.

Show all comments