Service_Creatio | Community Creatio

Question

Akshit

18:48 Aug 14, 2020

Hi community,

I am having the below error while installing creatio v7.16.2 on-premise,

I am running on Windows server 2016.

Please respond to this.

Many thanks,

Regards.

4 comments

Dean Parrett

20:23 Aug 14, 2020

Dear Akshit,

Most likely the issue relates to the system components:

Please make sure to update your components to the required versions: .NET Core SDK 2.2.300 Download 64-bit .NET Core SDK 2.2.300

.NET Framework SDK v 4.7.2. Download 64-bit .NET Framework SDK v 4.7.2

Regards,

Dean

Akshit

09:33 Aug 15, 2020

Hi Dean,

Thanks it works a bit, now when I tried to login for the first time using Supervisor the site is not responding.

It doesn't show any error though.

Please help !

Many Thanks.

Dean Parrett

20:11 Aug 17, 2020

Dear Ashkit,

Please double check if all necessary components are installed on web your server. Here is the list of them:

https://academy.creatio.com/documents/administration/7-16/enable-required-windows-components

If any missing - please install and enable them.

Regards,

Dean

Akshit

09:35 Aug 18, 2020

Hi Dean,

Thanks for the solution. HTTP activation was not enabled.

Regards

Akshit.

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Question

7.14

Service_Creatio

AuthService.svc doesn't throw an error when login on UI does

Mariana Shkoropad

16:42 Aug 13, 2020

Hi support team :)

I just found out that when I can't login on UI because of the Error

I still can login via authentication service by doing Post request and receive all the cookies needed (like it is described here https://academy.creatio.com/documents/technic-sdk/7-16/executing-odata-…). And only when I perform second request as so called "logged in user" I am interrupted with the the Error:

licManagerException.message = 'Unable to log in: insufficient number of licenses to access the objects used on the portal. A system administrator can modify the list of objects available to portal users';

Thus I do wonder why I am not receiving 'Unable to log in..' error message when I do authentication Post request ? I must be receiving this error message no matter how I am logging in.

Thank you

Looking forward to your reply

1 comments

Olga Avis

10:27 Aug 19, 2020

Hello!

The issue is being resolved within a regular support case. We will post the solution for this issue once it is resolved on the Community as well.

Thank you for bringing up this issue!

Best regards,

Olga.

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Question

7.14

Service_Creatio

Anonymous web service set up

Iuliia Diakiv

18:42 Aug 11, 2020

Hello,

i've set up anonymous web service on my local env following these instructions https://academy.creatio.com/documents/technic-sdk/7-14/creating-anonymous-web-service. It worked great. But when I try to set it on test env, there is next issue:

Do you know, what could be the issue here? Test env is configured for https, my local env - for http.

Thanks

1 comments

Norton Lingard

17:12 Aug 13, 2020

Dear Iuliia,

Please check that you configured the anonymous web-service for https protocols. Please take a look at the third paragraph from the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-14/creating-anonymous-web-service?_ga=2.77383253.1346360870.1597151673-495406565.1597151673

Best regards,

Norton

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Question

businessProcess

7.15

Service_Creatio

Open Edit Page Process Element Missing Schema

Mitch Kaschub

22:12 Aug 07, 2020

I added an "Open Edit Page" element to my process. When I got to select which page, the one I am looking for is not an option. I want to open an edit page for my custom section, Change Orders. I have tried having the current package set to Custom, and I've set the current package to my Custom package with the schema I want to use. But I cannot get it to show up in this menu. Can anyone advise what makes certain pages available for this process element?

3 comments

Roman Rak

14:05 Aug 08, 2020

Hello Mitch,

It seems that you have added custom section by development tools, but not via out-of-the-box tools like Section Wizard. For example, I have created new section via standard tools and was able to choose custom section in the process settings:

unfortunately, at the moment there is no possibility to choose the Section/Page implemented by development in the Open Edit Page business process element. You can find more information about Open edit page element in the following link:

https://academy.creatio.com/documents/technic-bpms/7-16/open-edit-page-process-element

As a workaround we suggest try to use Pre-configured page element and set code of the edit page created using section designer in "Source code" of pre-configured page settings:

More detailed information about Pre-configured page element in the next link:

https://academy.creatio.com/documents/technic-bpms/7-16/pre-configured-page-process-element

Best regards,

Roman

Mitch Kaschub

18:43 Aug 13, 2020

Roman Rak,

Is there a way to get the edit page to automatically open for the user instead of the user needing to click on the business process task?

Dean Parrett

19:14 Aug 13, 2020

Dear Mitch,

Please double check the signal element. Most likely it has active "Run the following element in the background" checkbox. It sets the whole process to the background and that's why the page is not getting opened automatically.

Apart from that, please disable the debug mode. It can influence the proper page loading.

Regards,

Dean

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Question

7.14

Service_Creatio

GenerateAnniversaryRemindings process error

Iuliia Diakiv

10:57 Aug 06, 2020

Dear team,

we receive the next error when GenerateAnniversaryRemindings process is run:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Terrasoft.Common.DublicateDataException: Duplicates data in object "Reminding". at Terrasoft.Core.Entities.Entity.Load(Select select, IDictionary`2 columnMap) at Terrasoft.Core.Entities.Entity.InternalFetchFromDB(IEnumerable`1 columnsToFetch, IDictionary`2 conditions, Boolean useDisplayValues, Boolean performValuesCleanup) at Terrasoft.Core.Entities.Entity.FetchFromDB(EntitySchemaColumn conditionColumn, Object conditionValue, Boolean useDisplayValues) at Terrasoft.Configuration.BaseAnniversaryReminding.DeleteNotActualAnniversaryRemindings(String anniversarySchemaName) at Terrasoft.Configuration.BaseAnniversaryReminding.GenerateRemindings(Select select, String anniversarySchemaName) at Terrasoft.Configuration.BaseAnniversaryReminding.ExecuteQueries() --- End of inner exception stack trace --- at Terrasoft.Core.Process.GenerateAnniversaryRemindingsMethodsWrapper.GenerateRemindingExecute(ProcessExecutingContext context) at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

Please advise, what columns are taken into accounts when selecting data from dbo.Reminding and how to fix this issue?

Thanks, Iuliia

5 comments

Julius

11:15 Aug 06, 2020

Is GenerateAnniversaryRemindings an out of the box process?

Iuliia Diakiv

14:56 Aug 06, 2020

Julius,

yes.

Angela Reyes

15:11 Aug 06, 2020

Can you please check if there are any duplicate ids in Reminding table?

Use this query:

SELECT ID,

COUNT(*) occurrences

FROM Reminding

GROUP BY id

HAVING

COUNT(*) > 1;

Best regards,

Angela

Iuliia Diakiv

14:58 Aug 08, 2020

Angela Reyes,

specified by you query returns 0 results. But grouping by

ContactId, Subjectid, Remindtime or different combinations of these columns returns non-empty list. I didn't check all the columns of the table Reminding as it's a cumbersome task, especially taking into account different combinations.

Norton Lingard

13:02 Aug 11, 2020

Iuliia Diakiv,

Unfortunately, it is impossible to determine the root cause of the issue without having access to the application and the database. Therefore, please contact technical support in order to resolve the issue.

Please do not forget to provide the support team with a backup of the database.

Best regards,

Norton

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Question

Purpose of overriding deleteRecords method in detail's modal lookup window example

Harvey Adcock

10:14 Aug 04, 2020

Does anyone know the purpose of the overriding of the deleteRecords method in Step 3 of the following Academy article on using a modal lookup window to populate a detail? https://academy.creatio.com/documents/technic-sdk/7-15/creating-detail-selection-lookup

When I remove this, it doesn't seem to have any impact on deleting records from the detail, and I can't tell what it's trying to achieve by lookup at the code and the vanilla deleteRecords method.

1 comments

Dennis Hudson

12:14 Aug 05, 2020

Dear Harvey,

This part of the code is needed for the correct work of multi-select in the grid of the detail. I would not recommend removing it as various issues with multi-select may occur.

Best regards,

Dennis

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Question

Service_Creatio

Default emails to show on Portal

Michael Dorfman

18:41 Jul 27, 2020

When investigating how to make emails default to showing on portal I came across the PortalMessage table and it contains HideOnPortal (bool) field, is this table used for Portal Emails? or is there another way to allow emails to be shown on portal by default if so can an example be given?

Thanks.

1 comments

Norton Lingard

11:37 Jul 29, 2020

Dear Michael,

As for now, portal users can see emails by default tied to the request, which are not automatic notifications (IsAutoSubmitted flag). Please find the code that checks it below:

bool isNeedShowEmail = Entity.GetTypedColumnValue <Guid> ("CaseId")! = Guid.Empty - tied to a case

&& Entity.GetTypedColumnValue <DateTime> ("SendDate")! = Default (DateTime) - was sent

&&! Entity.GetTypedColumnValue <bool> ("IsAutoSubmitted") - not automatic notification

&& Entity.UserConnection.GetIsFeatureEnabled ("ShowEmailOnPortalByCaseContact") – feature is enabled

&& IsUniquePortalEmailMessage (Entity); - the message has not yet been displayed on the portal

Therefore, in order to make emails is visible on portal by default please do the following:

1. Make sure that the “IsAutoSubmitted” column from the “Activity” object has the “false” value.

2. Make sure that the “ShowEmailOnPortalByCaseContact” feature is enabled. Please find more information about features in the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-16/feature-toggle-mechanism-enabling-and-disabling-functions

Best regards,

Norton

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Question

Start a process when rights for a record are changed.

Federico Buffa

18:04 Jul 27, 2020

Hello Community!

I would like to ask if somebody knows how to start a process when the access rights of a case is changed but there is not any modification on the case, just the SysCaseRight is changing.

Any ideas?

Regards,

1 comments

Roman Rak

20:25 Jul 28, 2020

Hello Federico,

Unfortunately, there is no opportunity to create such kind of start signal via standard tools, because SysCaseRight is related to the system database tables, but not to the specific available object. And as far as the Business Process can work only with objects and their fields, at the moment it's impossible to connect the auto-triggered signal with data straight from system DB.

As a workaround for your request, you can create View Object which will represent the needed data (SysCaseRight). View Object is a virtual table that is not populated with own data but populated with data from other (existing) tables, in your case, it will be data from SysCaseRight table (for example, this new table will consist of RightLevel, SysAdminUnitId, RecordId columns). After creating the View Object any changes which will be implemented in the SysCaseRight table, the same changes will be displayed in the View Object. Later it can be used for triggering the business process depending on changes for Case access rights.

You can find more information on how to create the View Object in the following link:

https://community.creatio.com/questions/how-create-view-object-bpm-online

Best regards,

Roman

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Question

7.15

Service_Creatio

Information of all Base methods

Akshit

14:20 Jul 26, 2020

Hi Community,

Is there any place where I can get the information of all the methods written in BasePage schemas (Record page + Section page)?

Like : onEntityInitialized(), getIncrementCode(), getSectionActions(), getActions(), etc..

Thanks : )

1 comments

Anastasiia Markina

13:21 Jul 28, 2020

Hi Akshit,

Thank you for contacting us!

The link below contains client core library where you are welcome to check BasePage schema methods described:

https://academy.creatio.com/api/jscoreapi/7.15.0/index.html

Best regards,

Anastasiia

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Question

7.15

Service_Creatio

Can a Detail With an Editable List Have Only Certain Columns as Editable?

Mitch Kaschub

20:19 Jul 23, 2020

I created this detail that uses a lookup using this academy article. It is ideal because the case column is a link you can click to go to the case record. However users cannot edit the notes column if I use this approach.

So then, I customized the detail so the list is editable using this academy article. However now as you can see below, the case column IS NOT a link so users cannot click on it to visit the record. The only column I need to be editable is the "Notes" column.

Is there a way I can make the Notes column editable, and still have the case column a link like it was originally?

I know one solution would be to use the Detail Wizard to make a standard detail with an edit page instead of customizing it to use a lookup, but are there other options so I can still use the lookup AND allow users to edit the notes? Is there a button I can add to the grid that will allow users to go to an edit page to edit the notes column?

1 comments

Angela Reyes

21:10 Jul 23, 2020

Dear Mitch,

You can use SupplyPaymentDetailV2 as an example of how such functionality can be implemented (for example methods linkClicked and "useLinks").

Best regards,

Angela

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