Service_Creatio | Community Creatio

Package Dependency

Adharsh

20:52 Sep 02, 2020

Hi all,

I have created a local instance of Service product for my project setup. I have a little confused about what should be added as a dependency on the created package. Whether we should add ProductCore or ServiceSoftKey or something else.

Kindly help me with this. Also, can you send me a brief note of what dependency should be added for the corresponding product?

Regards,

Adharsh S

6 comments

Roman Brown

12:38 Sep 04, 2020

Dear Adharsh,

Please add the following packages to the new package dependencies for the service product:

ServiceEnterpriseSoftkey

ServiceEnterpriseDefSettings

Release

ServiceEnterpriseMobile

Kind regards,

Roman

Halludeen

14:27 Sep 04, 2020

Hi Roman,

Thanks for the reply. We are using the Customer Center version of the sales module and not the enterprise version. Can you please help with the list of dependency packages that we should use for this?

From the list we can see the below,

CustomerCenterSoftkey

CustomerCenterDefSettings

Is it fine for us to add only these two packages in dependency?

Thanks.

M Shrikanth

10:52 Sep 08, 2020

Roman Brown,

Hi Roman, Request your input on Halludeen's question above

Angela Reyes

14:13 Sep 11, 2020

M Shrikanth,

You should use the packages that contain functionality that will be used. For example, if you want to use Customer Center functionality you add

CustomerCenterSoftkey package.

Best regards,

Angela

M Shrikanth

14:20 Sep 11, 2020

Angela Reyes,

Hi Angela. We spoke to Customer support and got our answers. Thank you.

Julius

15:31 Sep 11, 2020

In my own experience: I recommend only adding ProductCore.

I allways have to regret it when I do more changes to this

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Question

Error while Installing application(Refresh button for creatio) from marketplace

Akshit

12:22 Aug 28, 2020

Hi community,

On my fresh on-site deployed creatio application on the application server I am trying to install Refresh button for creatio app from marketplace but installation failed.

I didn't understand why it is happening.

Attaching the screenshot below!

Please help!

Many thanks!

1 comments

dean parrett

12:48 Aug 28, 2020

Dear Alshit,

The error is not related to the plugin. It happens because the system cannot be compiled during the installation since the IIS user doesn't have the access to some file from the application folder. Please make sure to grant full right for the application folder to the IIS user or for 'everyone' so that the system could be compiled.

Regards,

Dean

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Question

How to remove creatio's logo and name!

Akshit

15:21 Aug 27, 2020

Hi community,

My clients doesn't want any creatio name and logo. Attaching the screenshots please tell me how to remove the creatio name and logo!!

1. on the tab

2. on the right side

3.on the adress bar

4. After log in.

5. this version also.

It's an urgent requirement please help!!!

Many thanks !

4 comments

Best reply

Ryan Farley

19:16 Aug 27, 2020

In addition to what Olga said about removing the widget on the intro and login pages, you can change the "Creatio" on the browser tab by changing the "Product name" system setting.

You can change the icon as well if you'd like using the "Favicon" system setting.

To hide the version, you'd likely need to add some global CSS (See https://customerfx.com/article/adding-custom-css-style-sheets-in-bpmonl… - add to BootstrapModulesV2 to hide .configuration-version-label { display:none; } ) - however that will only change it in the application, out of luck to hide it on the login screen.

As far as changing the name in the URL, if you're being hosted by creatio.com, you're probably out of luck with that as well, not sure if adding a CNAME on some other domain would work, but I don't think so. Otherwise, you'd have to self-host.

Ryan

Olga Avis

15:33 Aug 27, 2020

Hello!

To remove the Creatio advertisement on the Login page and on the Intro page you need to uncheck the "Show widget on login page" and the "Show widget on intro page" system settings and clear your browser's cache and cookies.

Best regards,

Olga.

Ryan Farley

19:16 Aug 27, 2020

In addition to what Olga said about removing the widget on the intro and login pages, you can change the "Creatio" on the browser tab by changing the "Product name" system setting.

You can change the icon as well if you'd like using the "Favicon" system setting.

Ryan

Akshit

07:42 Aug 28, 2020

Hi Ryan,

Wow! Thank you very much for your help. It works.

I am left with below one only.

Just after login, how can I remove all the advertisements which you can see in the below screenshot like a marketplace, tutorials, app store, getting started, google play, and Facebook, twitter links?

Looking forward to your reply!

Norton Lingard

17:38 Aug 31, 2020

Akshit,

In order to implement the required functionality please do the following:

1. Create a replacing client module for the “BaseIntroPageSchema” schema. Please find the information about how to do it in the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-16/module-types-and-their-specificities

2. Add the following code to this schema:

define("BaseIntroPageSchema", [], function(){

return {

diff: [

{

"operation": "remove",

"name": "WidgetContainerWrap",

{

"operation": "remove",

"name": "marketPalceIframe",

{

"operation": "remove",

"name": "LinksContainer",

}

]

};

});

Please enjoy the result:

Best regards,

Norton

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Question

Package installation error !!

Akshit

10:52 Aug 26, 2020

Hi Community,

I am trying to install a package on the trial instance and it's showing some error.

Though I can see the log file I cannot fix the issue since the package which I am installing is not on any instance.

Please suggest how can I deal with this situation.

Many thanks !!

1 comments

Olga Avis

19:21 Aug 26, 2020

Hello!

To disable warnings during the compilation and package installation, please use the CodeCompilerWarningLevel system setting and set its value to 0.

Please, let us know in case any further information is required.

Best regards,

Olga.

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Question

Error while installing On-premise

Akshit

18:48 Aug 14, 2020

Hi community,

I am having the below error while installing creatio v7.16.2 on-premise,

I am running on Windows server 2016.

Please respond to this.

Many thanks,

Regards.

4 comments

Dean Parrett

20:23 Aug 14, 2020

Dear Akshit,

Most likely the issue relates to the system components:

Please make sure to update your components to the required versions: .NET Core SDK 2.2.300 Download 64-bit .NET Core SDK 2.2.300

.NET Framework SDK v 4.7.2. Download 64-bit .NET Framework SDK v 4.7.2

Regards,

Dean

Akshit

09:33 Aug 15, 2020

Hi Dean,

Thanks it works a bit, now when I tried to login for the first time using Supervisor the site is not responding.

It doesn't show any error though.

Please help !

Many Thanks.

Dean Parrett

20:11 Aug 17, 2020

Dear Ashkit,

Please double check if all necessary components are installed on web your server. Here is the list of them:

https://academy.creatio.com/documents/administration/7-16/enable-required-windows-components

If any missing - please install and enable them.

Regards,

Dean

Akshit

09:35 Aug 18, 2020

Hi Dean,

Thanks for the solution. HTTP activation was not enabled.

Regards

Akshit.

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Question

7.14

AuthService.svc doesn't throw an error when login on UI does

Mariana Shkoropad

16:42 Aug 13, 2020

Hi support team :)

I just found out that when I can't login on UI because of the Error

I still can login via authentication service by doing Post request and receive all the cookies needed (like it is described here https://academy.creatio.com/documents/technic-sdk/7-16/executing-odata-…). And only when I perform second request as so called "logged in user" I am interrupted with the the Error:

licManagerException.message = 'Unable to log in: insufficient number of licenses to access the objects used on the portal. A system administrator can modify the list of objects available to portal users';

Thus I do wonder why I am not receiving 'Unable to log in..' error message when I do authentication Post request ? I must be receiving this error message no matter how I am logging in.

Thank you

Looking forward to your reply

1 comments

Olga Avis

10:27 Aug 19, 2020

Hello!

The issue is being resolved within a regular support case. We will post the solution for this issue once it is resolved on the Community as well.

Thank you for bringing up this issue!

Best regards,

Olga.

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Question

7.14

Anonymous web service set up

https://academy.creatio.com/documents/technic-sdk/7-14/creating-anonymous-web-service?_ga=2.77383253.1346360870.1597151673-495406565.1597151673

18:42 Aug 11, 2020

Hello,

i've set up anonymous web service on my local env following these instructions https://academy.creatio.com/documents/technic-sdk/7-14/creating-anonymous-web-service. It worked great. But when I try to set it on test env, there is next issue:

Do you know, what could be the issue here? Test env is configured for https, my local env - for http.

Thanks

1 comments

Norton Lingard

17:12 Aug 13, 2020

Dear Iuliia,

Please check that you configured the anonymous web-service for https protocols. Please take a look at the third paragraph from the article by the link below:

Best regards,

Norton

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Question

businessProcess

7.15

Open Edit Page Process Element Missing Schema

Mitch Kaschub

22:12 Aug 07, 2020

I added an "Open Edit Page" element to my process. When I got to select which page, the one I am looking for is not an option. I want to open an edit page for my custom section, Change Orders. I have tried having the current package set to Custom, and I've set the current package to my Custom package with the schema I want to use. But I cannot get it to show up in this menu. Can anyone advise what makes certain pages available for this process element?

3 comments

Roman Rak

14:05 Aug 08, 2020

Hello Mitch,

It seems that you have added custom section by development tools, but not via out-of-the-box tools like Section Wizard. For example, I have created new section via standard tools and was able to choose custom section in the process settings:

unfortunately, at the moment there is no possibility to choose the Section/Page implemented by development in the Open Edit Page business process element. You can find more information about Open edit page element in the following link:

https://academy.creatio.com/documents/technic-bpms/7-16/open-edit-page-process-element

As a workaround we suggest try to use Pre-configured page element and set code of the edit page created using section designer in "Source code" of pre-configured page settings:

More detailed information about Pre-configured page element in the next link:

https://academy.creatio.com/documents/technic-bpms/7-16/pre-configured-page-process-element

Best regards,

Roman

Mitch Kaschub

18:43 Aug 13, 2020

Roman Rak,

Is there a way to get the edit page to automatically open for the user instead of the user needing to click on the business process task?

Dean Parrett

19:14 Aug 13, 2020

Dear Mitch,

Please double check the signal element. Most likely it has active "Run the following element in the background" checkbox. It sets the whole process to the background and that's why the page is not getting opened automatically.

Apart from that, please disable the debug mode. It can influence the proper page loading.

Regards,

Dean

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Question

7.14

GenerateAnniversaryRemindings process error

10:57 Aug 06, 2020

Dear team,

we receive the next error when GenerateAnniversaryRemindings process is run:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Terrasoft.Common.DublicateDataException: Duplicates data in object "Reminding". at Terrasoft.Core.Entities.Entity.Load(Select select, IDictionary`2 columnMap) at Terrasoft.Core.Entities.Entity.InternalFetchFromDB(IEnumerable`1 columnsToFetch, IDictionary`2 conditions, Boolean useDisplayValues, Boolean performValuesCleanup) at Terrasoft.Core.Entities.Entity.FetchFromDB(EntitySchemaColumn conditionColumn, Object conditionValue, Boolean useDisplayValues) at Terrasoft.Configuration.BaseAnniversaryReminding.DeleteNotActualAnniversaryRemindings(String anniversarySchemaName) at Terrasoft.Configuration.BaseAnniversaryReminding.GenerateRemindings(Select select, String anniversarySchemaName) at Terrasoft.Configuration.BaseAnniversaryReminding.ExecuteQueries() --- End of inner exception stack trace --- at Terrasoft.Core.Process.GenerateAnniversaryRemindingsMethodsWrapper.GenerateRemindingExecute(ProcessExecutingContext context) at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

Please advise, what columns are taken into accounts when selecting data from dbo.Reminding and how to fix this issue?

Thanks, Iuliia

5 comments

Julius

11:15 Aug 06, 2020

Is GenerateAnniversaryRemindings an out of the box process?

14:56 Aug 06, 2020

Julius,

yes.

Angela Reyes

15:11 Aug 06, 2020

Can you please check if there are any duplicate ids in Reminding table?

Use this query:

SELECT ID,

COUNT(*) occurrences

FROM Reminding

GROUP BY id

HAVING

COUNT(*) > 1;

Best regards,

Angela