Hi Team,

we are trying to merge duplicate lead. The duplicate rule which has been set up, shows the duplicate and when we try to merge those records. The records id not getting merged. It still ends up displaying the two records and it doesn’t show any error message also.

Create instance being used is 7.18.2

Question : As there is no error message showing up, can we know how can we can merge the records.

Note : We did verify the system settings and Operation permission and all the permissions has been provided

 

Regards,

Mayan

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Hello Amritha,

 

The issue was resolved in terms of a support case. Please do not hesitate to contact Technical Support if you face any issues like that.

 

Thank you!

 

Best regards,

Bogdan S.

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Trying to run an Excel Report, for Leads, with the "include all columns" checkbox enabled.  When run, get this error:

Object reference not set to an instance of an object.

 

In the f12 console of the browser, I see this:

"The Id column is not declared in the ViewModel of the menu item"

 

Thoughts?

 

Thanks!

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Hello Chris,



This message doesn’t mean that something is broken or works in the wrong way.

It doesn’t influence the system's performance at all.



According to the information from our development team, this message appears in the Console due to the existing part of a code that was modified and currently is out of use.

It is shown to our developers as a reminder that adjustments are to be done.



Best regards,

Bogdan

Bogdan,

 

Thanks, but what about the error that prevents us from running the report:

 

Object reference not set to an instance of an object.

 

Thanks!

 

Chris

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Hi,

Auto-populating some fields doesn't work for NON-Supervisor users. We investigated the features (Screenshot 1) and if they are enabled for All employees (Screenshot 2) and even after that, the feature "PopulateBusinessRuleAction" still is not enabled (Screenshot 3).

 

What can be the root cause?

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Hi Kavian, 



Regarding the feature state: 

It is needed to re-log in after changing the feature state for changes to take place. Have you re-loged in before checking the value the second time? 



As for the issue with the business rules, The support request you've opened (#SR-01019131) is still open and we're waiting for your input to proceed with the investigation. 



Best regards,

Yurii. 

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<>

 

Hi All,

 

Facing this issue whenever we add a custom lookup field (could have/not have default value) in our dev instance and deploy it as package to Test instance. The section objects restricts the creation of record and thus throwing this error message as attached here. Once we re-publish the object, the data reference error is no more. But ideally when we move any package from dev to QA, this publish is literally adding few schemas to the folder which is not the correct way.

An additional observation is this occurs only when we receive "DataStreamError" while updating package from SourceTree.

So kindly suggest on how to handle this. 

 

We use SourceTree and Azure Devops Repositoy to push our code.

 

Package version - 7.18.0.1350_SalesEnterprise_Marketing_ServiceEnterprise_Linux_Softkey_PostgreSQL_ENU_NetCore.zip

Platform - DotNetCore

Database - PostGres

OS  - Windows

 

Appreciate your input.

 

Thanks

Anupama

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Hi Anupama,

 

DataStreamError can be a result of a connection loss between the app and repository and as a result not all the changes are being transferred. Can you please specify what happens if you export the package from the dev-app and import it to the target app using standard package export\import?

 

Best regards,

Oscar

Oscar Dylan,

 

Yes, even when we do standard Package import, receiving the data stream error. Basically in two scenarios we are experiencing this:

1. While updating package from SourceTree 

2. While installing a plugin

 

Anupama,

 

Please provide us with the detailed step-by-step instruction on how can we reproduce the same issue in the local app and we will check it.

 

Best regards,

Oscar

 Oscar Dylan,

 

It is reproducible in two scenarios:

  1. When we deploy and update package in a new instance/environment-
    1. we use Git and SourceTree for source control.  when we clone the repository and update the package, we get the attached error<StreamError.jpg>.
  2. While installing any marketplace plugin in existing instance
    1. installation fails and in the error log the same error message is captured

      <<uploaded the error logs in the main section>>

 

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This is sort of two questions but they're along the same lines. First of all, how do I add custom columns so that they show up in global search. I've figured out how to add columns to it by making a replacing schema for the xSearchRowSchema but whenever I add custom columns they don't show up.

 

Secondly, how to I go about adding a xSearchRowSchema for a custom object?

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Hello Dominic,

 

It is actually simpler to do so.

You need to set the column as indexed in the object settings then save and publish the object.

After that you will be able to search for the column's value in the global search!

 

As for searching for objects I do not quite get what you mean. Could you please elaborate on this? Do you want to be able to search the objects themselves or just the records of objects?

 

Best regards,

Max.

 

Max,

So what I mean is that I'd like to show certain columns when I search something in the global search. Below is the custom object quote line but it only shows the quote id and the object that it belongs to. I'd like it to show more columns like it does when I search an account in global search as also shown below.

Like I said before I am able to add some columns to the account but only pre existing columns that came with base Creatio. So far I have been unable to add custom columns to this.

Dominic Fier,

 

There is no option to modify the global search results columns. It can only be done with the help of development. For example, if we are talking about basic sections, the required columns should be included in the diff section of the 'Object'SearchRowSchema of the Custom package. You can find some common topics on Creatio Community:

If you need a specific consultation on the implementation of your custom logic, you can request this as part of a consultation service from your Success Manager.



The idea has already been registered for the R&D team to implement the possibility of the global search result view customization.

 

 

As for your question about adding custom columns to global search results. you can refer to my previous reply.

 

What you need to do is add a custom column. And check the "Indexed" column.

 

Then save and publish the object.

 

After that add the column to the page in section wizard and populate it.

 

 

Then you can search for this value in the global search.

 

Best regards,

Max.

Adding custom objects to the global search can easily be done with clicking the Indexing for full-text search checkbox on the section wizard

https://i.imgur.com/IblfqJ4.png

 

Chani Karel,


Do you have any idea how to do the same thing for details not section objects?

 

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How to Connect Creatio to Power BI - power pivot or power query - in low code/no code?

 

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Hello Guido,

 

By default, Creatio doesn't support the Power BI dashboards. However, they can be added as Web Page-type dashboards, as a workaround.



 In your power bi find the link to the web (Publish to the web) and insert it into Creatio.



Another option is to use API\Odata to integrate the BI dashboards.

 

Best regards,

Bogdan

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I want to distribute the leads automatically based on geography and based on criteria. How can we make it possible..?

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Hello Naveen Kumar Gali,

 

You can do this using a business process!

 

Add a start signal which would be triggered when a new lead is added or when a lead is modified. You can configure it so that the process starts when a lead is transferred to a particular stage or any other field is changed.

Then read the data from a lead object filtering by the id of the new record that triggered the start signal. After that put an "Exclusive gateway (OR)" after which there can be multiple conditional flows where you can check if the country of the lead is Australia for example and you can add a default flow that will be triggered if the lead does not meet any of the sequence flows criteria. After each of the flows you can put a "Modify data" element where you can modify the Lead filtering by the id and choose the columns that will be modified.

 

Here is an example of the layout of such process.

Here is a link to the Academy where you can find more information about business processes.

 

Best regards,

Max.

 

 

Hello Naveen Kumar Gali,

 

You can do this using a business process!

 

Add a start signal which would be triggered when a new lead is added or when a lead is modified. You can configure it so that the process starts when a lead is transferred to a particular stage or any other field is changed.

Then read the data from a lead object filtering by the id of the new record that triggered the start signal. After that put an "Exclusive gateway (OR)" after which there can be multiple conditional flows where you can check if the country of the lead is Australia for example and you can add a default flow that will be triggered if the lead does not meet any of the sequence flows criteria. After each of the flows you can put a "Modify data" element where you can modify the Lead filtering by the id and choose the columns that will be modified.

 

Here is an example of the layout of such process.

Here is a link to the Academy where you can find more information about business processes.

 

Best regards,

Max.

 

 

Hello Max,

Thank you for the quick response and the above solution helped me with my requirement.

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Dear colleagues,

 

Somebody knows or have experience integrating Creatio with "LinkedIn Sales Navigator"?

 

I saw in LinkedIn pages they have integrations wioth Dynamics and SalesForce, and can integrate anothers CRM with the API, somebody with experince on it?

 

Please your help

 

Thanks in advance

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Dear Julio, 



Thank you for your question. 

As for now, there is no such functionality available in Creatio.

However, we have the problem registered for the responsible R&D team to implement it in future releases. 

Your request will be added to it so to increase the priority of this implementation. 



Kind regards,

Roman

Is there 'any' integration with LinkedIn?  I have 7,000 LinkedIn contacts and would like to sync them with Creatio CRM.  Thanks!!!

Hello Paul,

 

Unfortunately, we are still working on its implementation. 

I will assign your question to this project in order to increase its priority.  

 

Best regards,

Bogdan

Hello, is there any update on this issue? Can LinkedIn Sales Navigator be integrated with Creato at the moment? Thank you in advance. 

Ismet Sinan Ekici,



Hello, 

 

As of now there is no such integration. As mentioned, we already have a query registered for our responsible team to consider implementing such integration in the upcoming releases,  but there is no ETA for it right now. 

I will assign your request to this project to increase it's priority.

Best regards,

Anastasiia

Dear Rupert,

 

Thank you for reaching out!

 

I have registered your request for this project in order to increase its priority.  

 

Best regards,

Anastasiia

Hy do we have any update on this request. 

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Hi All,

 

We created a new duplicated rule, it is working on first time record is created but it is not working on modifying the attribute we used in the rule on same record.

Note: We checked the check box "Use this rule on save".

 

Can we call the Duplicate rule from C# or Java script?

 

Regards,

Raviraja

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Hello Raviraja,

If you want the records being checked for duplicates not only when it's created, but every time it's modified, please create Replacing Schema for Base Entity Page and paste the following into it:

define("BaseEntityPage", [], function(DeduplicationConstants) {
	return {
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		modules: /**SCHEMA_MODULES*/{}/**SCHEMA_MODULES*/,
		messages: {},
		mixins: {},
		methods: {
 
			/**
			 * @inheritdoc Terrasoft.BaseEntityPage#asyncValidate
			 * @overridden
			 */
			asyncValidate: function(callback, scope) {
				this.callParent([function(result) {
					if (result.success &amp;&amp; this.get("PerformSearchOnSave")) {
						this.findOnSave(callback, scope);
					} else {
						callback.call(scope, result);
					}
				}, this]);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

Please note, that it wil start duplicate check for every page on every change(even in the fields that are not being checked by your rule). 

You can use it as is or modify it so it fits your business task better. 

Best regards,

Yurii. 

Hello Raviraja,

If you want the records being checked for duplicates not only when it's created, but every time it's modified, please create Replacing Schema for Base Entity Page and paste the following into it:

define("BaseEntityPage", [], function(DeduplicationConstants) {
	return {
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		modules: /**SCHEMA_MODULES*/{}/**SCHEMA_MODULES*/,
		messages: {},
		mixins: {},
		methods: {
 
			/**
			 * @inheritdoc Terrasoft.BaseEntityPage#asyncValidate
			 * @overridden
			 */
			asyncValidate: function(callback, scope) {
				this.callParent([function(result) {
					if (result.success &amp;&amp; this.get("PerformSearchOnSave")) {
						this.findOnSave(callback, scope);
					} else {
						callback.call(scope, result);
					}
				}, this]);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

Please note, that it wil start duplicate check for every page on every change(even in the fields that are not being checked by your rule). 

You can use it as is or modify it so it fits your business task better. 

Best regards,

Yurii. 

Thanks for the reply Yurii,

 

Can we modify this for to rule only for the desired field?

Can't we call a specific rule from frontend script?

 

thanks!

Yedla Ravi Raja,

Since you replace Base Entity Page, all child schemas will also inherit the same behavior. 

If you'd like to call deduplication for specific pages please add this method to the page you need. 

Also, this method calls the search itself, not specifying the rules.  

Best regards, 

Yurii

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Is the product catalogue page customizable to show 1) frequently bought product by that customer 2) show a new price column as a preferred price specific to that customer? - Is this possible to customize this page?

 

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Dear Ganesh,

 

Thank you for your question!

 

Unfortunately, there is no OOTB solution for this detail. The only way to accomplish both scenarios is by developing a custom code.

 

Thank you for understanding,

 

Regards,

 

Danyil

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