Hi Team,
I have configured one business process for creating one notification as soon as a lookup value in a section changes. I have referred the article: https://community.creatio.com/questions/create-notification-communication-center.
The issue that I'm facing is not getting any count alert for the new notification received although the notification is present in the notification center info section. The alert for the new notifications count is only visible if the user is already logged in to the system.
Kindly help.
Thanks,
Sarika
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Hello Sarika,
Could you please check if the checkbox "Run following elements in the background" is cleared for the start signal of this business process?
If not, please clear it, save the changes and relogin to the system.
Let us know if the issue persists despite the provided recommendation.
Best regards,
Anastasiia
Hi Anastasiia,
I followed your recommendation but the issue is still the same. Please suggest me what to do
Hi Sarika,
I am reaching out to see if you were to resolve the issue. We have a similar problem with our instance as well.
Thanks
Hi Nirupama,
I removed the 'message is need to send' parameter from the add notification element and was able to get the notifications successfully.
Hope this helps in your case as well.
Best Regards,
Sarika
Sarika Sharma,
Thank you for your response. Really appreciate it!
Just a follow up question - did removing that parameter have any impact on the notification getting sent? Were you able to find out what it is used for?