Question

Create notification in communication center

12:25 May 07, 2020

Hi,

I want the notification to the creator after the approval process. When the creator clicks on the notification, it will open the edit page.

I create the process but it only opens the section page, not open edit page. Please guide me on how to config it

Here is my notification element config:

Thanks,

Phuong Nguyen

3 comments

Oleg Drobina

11:53 May 08, 2020

Hi Phuong,

You do also need to add the "Unique caption Id" field to the "Notification" element where you need to choose the order record id. As a result the order edit page will be opened. I've also created a simple process on my end with the following configuration https://prnt.sc/sd22rc -> https://prnt.sc/sd22z8 -> https://prnt.sc/sd2342 -> https://prnt.sc/sd23a1 where the "Title" for the last "Order approval notification" was set as [#Read approval.First item of resulting collection.Approval purpose#] and the "Unique caption Id" was set as [#Read approval.First item of resulting collection.Order#].

As a result I received a notification to the CTI panel and was able to go to the needed order https://prnt.sc/sd24db

Best regards,

Oscar

Phuong Akira

19:13 May 10, 2020

Hi Oscar, thanks a lot for your help. I really appreciate it.

Sarika Sharma

13:29 Apr 30, 2022

Hi Oscar,

I followed the same solution provide by you and it works fine and as expected. The user is getting the notification created and is able to navigate to the record page on clicking the notification.

But there is one issue, the user is not getting any count on the bell icon of the notification center.

https://community.creatio.com/questions/notification-alert-missing

Please help

Thanks

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