Has anyone successfully implemented the MiContact Center connector for Creatio?

 

We have it working for click to dial but there is no inbound calling functionality working.

 

Can anyone provide details on how it should work and what functions it has?

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Hello Community,

How to write the auto-numbering of field using Stored procedure SQL

 

Thanks In Advance

 

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Hello,

 

Please note that autonumbering became available starting from Creatio version 8.0.5, you can find more info in this Creatio article and this:

 

It is now possible to number new records in Freedom UI automatically quicker and easier using the [ Autonumber ] field. You can set the number prefix and change the quantity of digits in the number. Creatio populates the field both when you add a record manually and when a business process or integration add it.

 

Mira Dmitruk,

Yes but i need this for the 8.0.0 version

Honey,

 

In such case this article should provide the needed instructions.

Mira Dmitruk,

Thanks but the requirement is with stored procedure 

Mira Dmitruk,

Hello, We have a cloud instance where we need to run auto increment based after insertion. Do we have any examples ?

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Dear mates,

In one of our dashboard block, i want to display the sum of the opportunity value.

It works fine, but the currency is $

How can i change it to € ?

Thank you !

Nicolas

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Hello Community,

I have data-binded the organizational and functional roles, while importing it to another instance it shows an error.

 



Thanks in Advance

Yasaswini I

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Hello!



Every time when we want to import data with changes in SysAdminUnit we should do the following:



1. disable trigger TRSysAdminUnitRoot

2. install the package with data

3. enable trigger TRSysAdminUnitRoot



Kind regards,

Vladimir

Vladimir Sokolov,

Thank You

Vladimir Sokolov,

Hello Vladimir,

 

Where I can found this trigger?

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Hello team, 

While compiling i get the following error

2023-02-28 00:25:54,747 [75] ERROR IIS APPPOOL\test_site Build BuildInternal - An error occured while running dotnet cli

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified

   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)

   at Terrasoft.Core.Compilation.ProjectBuilder.BuildInternal(String projectFilePath, String tempPath, BuildCommandParameters parameters).

 

I have already tried the suggestion in this thread : https://community.creatio.com/questions/buildcompile-error

and still keep getting the same error

Sasori

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Sasori Oshigaki



Can you please share the complete error captured in log file?

Hi Bhoobalan Palanivelu,

The one mentioned is the complete error in the BuildLog file

Regards

Make sure the IIS AppPool user has full write access to CreatioWebroot\Terrasoft.WebApp\Configuration

Ryan

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Hello Community, 

 

I wanted to perform two actions on click of a button

1. Saves the fields in the tab page 

2. Navigate to next tab 

Right now we are using the crt.SaveRecordRequest. This only saves the page. 

 

Any suggestions is really helpful 

 

Thanks

Gargeyi.G

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Hello,

This article will show you how to navigate to a new page on a Freedom UI page: 

https://customerfx.com/article/navigating-to-a-page-via-code-in-a-creat…

If you want to open an edit page for a record, or an add page, this article outlines how to do that: 

https://customerfx.com/article/opening-an-edit-page-to-add-or-edit-a-re…

Ryan

Also, as far as having the button trigger both - there are two routes you can take. 

Route 1 - If you'd always go to this other page after saving, you could just do that when the save request is triggered. This article shows how to listen for when the page is saved, then you could navigate to the other page from there: https://customerfx.com/article/adding-code-to-the-save-event-of-a-creat…

Route 2 - If you're only wanting to save, then go to this other page, when your own button is clicked, and not for all saves, then you can wire up your own handler for your button. This article shows how to to that: https://customerfx.com/article/adding-a-button-to-execute-custom-code-o… In the handler, you'd save the page, then navigate to the other page. If you go this route (creating a custom request for your button). It would look like this:

{
	request: "cfx.clickMeButtonClicked",
	handler: async (request, next) => {
		// make sure you've added the "@creatio-devkit/common" as mentioned in the articles			
		const handlerChain = sdk.HandlerChainService.instance;
 
		// first save the record
		await handlerChain.process({
			type: "crt.SaveRecordRequest",
			$context: request.$context
		});
 
		// now navigate to the other page, this navigates to the orders section
		await handlerChain.process({
			type: "crt.OpenPageRequest",
			schemaName: "OrderSectionV2",
			$context: request.$context
		});
 
		return await next?.handle(request);
	}
}

Ryan

Ryan Farley,

Please note that it's best to pass context to each handlerChain.process call. So, in your example, the second call should be:

		// now navigate to the other page, this navigates to the orders section
		await handlerChain.process({
			type: "crt.OpenPageRequest",
			schemaName: "OrderSectionV2",
			$context: request.$context
		});

 

Oleksandr Khardikov,

Thanks for that. I've updated the code in my reply for completeness and also the articles on my website.

Ryan

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We are trying to implement the MiContact Center connector for Creatio but are having some issues.

 

We can make outgoing calls (using the phone icon) but the system is not recognising incoming calls.

 

Can someone advise as to what we should see in the UI when making and receiving calls, and also what I need to do within the app to make this function fully?

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Hi Kieron,

 

The connector is compatible with MiContact Center version 9.0. Could you tell us the name of your telephony product and its version?

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Hello Community, 

 

Is it possible to bind the title of the form page from "New Record"  to a field value on load of a page in freedom UI.

 

Thanks

Gargeyi.G

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Hello,

You can change that by adding a handler like this - note this will change the value from "New record" when adding a new record for the page:

handlers: /**SCHEMA_HANDLERS*/[
	{
		request: "crt.HandleViewModelInitRequest",
		handler: async (request, next) => {
			const result = await next?.handle(request);
 
			const cardState = await request.$context.CardState;
			if (cardState == "add" || cardState == "copy") {
				request.$context.HeaderCaption = "Add a new something";
			}
 
			return result;
		}
	}
]/**SCHEMA_HANDLERS*/,

As far as binding it to some page value, you could use the same but first get a value from the page. Something like this:

handlers: /**SCHEMA_HANDLERS*/[
	{
		request: "crt.HandleViewModelInitRequest",
		handler: async (request, next) => {
			const result = await next?.handle(request);
 
			const cardState = await request.$context.CardState;
			if (cardState == "add" || cardState == "copy") {
				request.$context.HeaderCaption = "Add a new something";
			}
			else {
				// get a value from the page
				const someValue = request.$context.someAttributeOnThePage;
				request.$context.HeaderCaption = someValue;
			}
 
			return result;
		}
	}
]/**SCHEMA_HANDLERS*/,

Ryan

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Good day!

Tried to set up your application on our system. But unfortunately, there were errors. Nothing happens when you save the settings for a recurring activity. Activities are not duplicated (although there is no error).

Maybe not all categories can use them?

please contact me and help)

Thank you)

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This package in the marketplace is for MSSQL systems only. If this is a could system it's most likely a Postgresql system, not MSSQL. The package will install on a Postgresql system, but won't work (and I believe doesn't show any errors). Do you know if the system it's installed on is MSSQL database or not? 

Ryan

Seems bizarre there is no Postgres support given most Creatio cloud environments run on this.

Lewis Pull,

I agree. This would be a very useful add-on. I would love to see this work with new systems (actually should be added as a base part of Creatio)

Ryan

Hi Yana, Ryan and Lewis,

The developer does not have plans to add PostgreSQL compatibility. Therefore, we decided to remove this add-on from the Marketplace.

Also, we have sent feedback to our R&D team about including such functionality in Creatio out of the box.

Irina Lazorenko,

Hi Irina, do you know if there are any plans for this agreed? This is a feature we would really benefit from.

Very bizarre that this is not a standard feature within any CRM to be honest.

@Irina Lazorenko, any plans to implement this?

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We are trying to set a dashboard to find out the user logged in to the system. We have set the below filter :

 

 

Question : When we try to login as a user then we need to see only that user usage and not the other user’s data also when the user manager logs in, then the manager needs to see his usage as well as the users associated to him in the org structure. How do we achieve this scenario?

 

Regards,

Mayan

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Hi,

 

Unfortunately, this task can not be achieved from the user's perspective 

You can create a custom widget, which allows you to upload data from the module which you customize yourself.



However, we will create a case for our R&D team on this matter so it may be implemented in the next releases.

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