Dear All . In new instalation on server Windows 2022 Creatio version 8.08 I cant login on cratio . On login page doesnt hapen any . In browser console I saw error "Error while sending request 

    response status: 404 (Not Found)

    request url: http://localhost:90/ServiceModel/AuthService.svc/Login

    method: undefined

    request data:" 

Please tell me wher is error seting . I any times see instraction in installation and dont find some inforamtion . 

Thanks a lot .

Like 0

Like

1 comments

Hello,

 

The issue lies within the components. It's necessary to recheck if everything is correctly installed following the article:

https://academy.creatio.com/docs/user/on_site_deployment/application_se…

Show all comments

In Calendar Synchronization settings it's now possible only to set the Synchronization period to 1 month, 1 week or 2 weeks:

How is it possible to synchronize the calendar for a wider period (for example 6 months)?

Thanks

Like 0

Like

3 comments

Hello Massimiliano,



Unfortunately, 1 month is the maximum period that can be selected. Selecting a longer period affects mailbox synchronization performance, which is why we do not have such an option for synchronization.

Also, according to our usage statistics, old emails (more than 1-month-old) mostly have no business value, so we don't sync them. 



As a workaround, you can either re-forward them to the mailbox and synchronize your mailbox or create an excel file and import the related data to emails using file import.



However, we have already registered the idea for our R&D team to review this logic in future releases.

Mira Dmitruk,

We are using the Creatio calendar sync, but we are not getting notifications for meetings created more than 1 month in the future. Can you please increase the amount of time that the calendar syncs to the future?

Esther M,


Unfortunately, you can select no more than 1 month of synchronization, and it is not possible to increase this period. At the moment, we also have no workarounds to increase the given limit. 

However, a task has already been registered in our R&D team to consider and implement such a feature in future releases. 


Best regards,
Malika

Show all comments

Hi Team,

 

Scenario:

Currently, when we send outgoing emails from Creatio, they are marked as "not processed" in the CTI panel. This means that agents have to manually click on each outgoing email in the CTI panel and mark it as "processed." This manual step can be time-consuming.

 

Question:

Is there a way we can configure Creatio to automatically mark outgoing emails as "processed" when they are sent? 

 

If such automation is possible, could you please provide guidance on which object reference needs to be considered for the CTI panel? Any insights or best practices in implementing this change would be helpful.

 

Thank you all in advance for your assistance

 

Best Regards,

Mayan

Like 0

Like

2 comments

Hi,

 

Such a task can be accomplished by creating a simple business process.

Information about whether an email has been processed or not is stored in the EmailMessageData table in the IsNeedProceed column.

 

For each email created in the system and stored in the Activity table, we also record information about that email in the related EmailMessageData table.



This table is used to display records in the CTI panel.



Therefore, you need to create a process that triggers whenever a new record is added to the EmailMessageData table, where the Role field is 'From' (indicating sent emails), and where the SyncSessionId is not filled in (this column stores the ID of the session that performed synchronization, indicating that the email was sent directly from the email service and not from Creatio). If you want all emails to have the Proceed value, regardless of where they were sent from, you can skip this filtering step.

 

Afterwards, you should update the IsNeedProceed column to false for this record in the EmailMessageData table.



I hope this answers your questions. Thank you for reaching out!



 

Pavlo Sokil,

Thank you so much. I have made the changes, and it is working as expected.

Show all comments

Hello,



I've made a page with Creatio Freedom UI and need to be able to have 1 button on the page that both adds a record and then redirects the user to a specific page.  It appears I can only have the button do 1 action or the other (save a record or open a specific page).  To do both actions with one button, I instead tried creating a business process for this.  It's adding the record fine but I am having trouble getting it to open a specific page afterwards.  Opening an edit page and choosing the home page I want the user to be directed to does not work and instead.  I think it's because edit pages on a business process are treated like tasks and are not simply a redirect. 



Should I use a script element instead to redirect the user to a specific page after the record is added in the business process or is there a more simple way to do this?

Like 1

Like

2 comments

This can be done with custom code on the Freedom UI page. You'd need to wire up the button to execute a custom request on the page: 

See https://customerfx.com/article/adding-a-button-to-execute-custom-code-o…

Then, in that custom request, you'd need to first save the page:

See https://customerfx.com/article/saving-a-page-before-some-action-on-a-cr…

And then open the other page: 

See (for opening an add or edit page): https://customerfx.com/article/opening-an-edit-page-to-add-or-edit-a-re…

Or (if the page isn't a record page): https://customerfx.com/article/navigating-to-a-page-via-code-in-a-creat…

Ryan

Ryan Farley, thank you so much for this detailed, thoughtful reply and all the articles you've written!  I was able to get the button to save a record and redirect to the desired page after with custom code. 

Show all comments

Hello,



I've made a page with Creatio Freedom UI and need to be able to have 1 button on the page that both adds a record and then redirects the user to a specific page.  It appears I can only have the button do 1 action or the other (save a record or open a specific page).  To do both actions with one button, I instead tried creating a business process for this.  It's adding the record fine but I am having trouble getting it to open a specific page afterwards.  Opening an edit page and choosing the home page I want the user to be directed to does not work and instead.  I think it's because edit pages on a business process are treated like tasks and are not simply a redirect. 



Should I use a script element instead to redirect the user to a specific page after the record is added in the business process or is there a more simple way to do this?

Like 0

Like

1 comments

Hello, Team.

 

We have a scenario for performing access rights in the employee section.

Consider the following scenario:

Manager role, This role allows you to view (read and edit) profiles.



Consider the following scenario: we have a Manager user who has access to his own profile.



Now I want to remove his edit rights to his own profile without removing his role access, because the user can see and edit all profiles under this role, but i only want to remove access to his own profile.



Can we get a solution to this? I tried a few scenarios I was familiar with but couldn't find a solution.



Thank you very much.

Like 0

Like

1 comments

Hello,

 

You can change access rights for a specific record and user using the [Change access rights] process element and business processes.

Show all comments

Is there a way to add Password Reset link to the standard login page (non-portal users)? 

Desired behaviour: User would click the link at login page - if active user, would receive an email to their associated email address with a link to a page to set a new password.

This would be more productive than asking the users to contact the System Admin to reset their password, as the Users could do it themselves without any admin intervention.

Like 4

Like

2 comments
Best reply

Hello,



Unfortunately, at the moment Reset Password link is only available for portal users of the system. We have already started the task of adding such a function for users who log in to the site using the standard login page. A responsible R&D team is working on it.



Thank you for your patience and understanding in this matter.

Hello,



Unfortunately, at the moment Reset Password link is only available for portal users of the system. We have already started the task of adding such a function for users who log in to the site using the standard login page. A responsible R&D team is working on it.



Thank you for your patience and understanding in this matter.

Malika,

Great, thank you.

Show all comments

Hello,

 

We have a script task in a BP in an on-prem environment we are trying to save. We encounter the following error message when saving the BP:

 

 

 

Using the following code in the script task:

var payload = "{ \"userId\": \"" + UserConnection.CurrentUser.ContactId + "\" }";

Terrasoft.Configuration.MsgChannelUtilities.PostMessageToAll("LeadPageV2", payload);

return true;

 

However using the same BP with the same contents in our previous environment it saves just fine, no issue with Terrasoft.Configuration. Worth noting is that the BP was exported to the second environment (where we get the error message

) using the .md-file and imported in Configuration. If that has any bearing on the situation. I checked …. Terrasoft.WebApp\Terrasoft.Configuration\bin-folder in both on prem environments and in both I find Terrasoft.Configuration.dll.

Like 0

Like

2 comments

Hello,

 

It seems that you have the following using in the process methods:

 

Terrasoft.configuration

Since I receive the same error locally when doing it:

Please change it to Terrasoft.Configuration since this is case sensetive.

Oleg Drobina,

Hello and thank you for the response. It seems to not be the issue as saving it using upper case on Configuration gives me the same error. This is regardless if I apply a Using under Methods-tab or not for Terrasoft.Configuration.

Show all comments

Hello,

 

We have made several deliveries between environments for a customer and after all of a sudden it seems, we have an error message pop up when we try to save the record of a certain custom section:  t.map is not a function It happens regardless of what is saved in the custom section record.

 

I will attach a picture showing the issue. I will also attach a pic showing the error in the console.

Like 0

Like

1 comments

Hello,

 

Please note that this issue cannot be resolved over a community post, therefore please register a case for our support team directly at support@creatio.com.

Show all comments

Hi everyone,

Can someone tell me in creatio freedom UI how to download all of my  reports that have been generated without adding it to the attachment files.

Thanks in advance.

Like 3

Like

1 comments

Hello Abhishek,



Unfortunately, the printables section in Freedom UI is not available, but our team is already working on adding the ability to generate reports. As a workaround, you can try to generate reports through the business process. We provided the following articles below. Creating a business process: https://academy.creatio.com/docs/developer/integrations_and_api/business_process_service/overview?_gl=1 I am also sending you a link to a post in our community where you can also read information that may help you: https://community.creatio.com/questions/generate-word-printable-outside…



Thank you for contacting us!

Show all comments