Hello,

Thank you for your question. Unfortunately, it is not possible to set up logging for the "Merge duplicates" action at the moment. However, we have registered this idea for our R&D team and they will review the possibility of adding such functionality in future releases.

Hello,



Unfortunately, it is not possible to check the deduplication for a contact record while it is being created. You can do it through a mass search for duplicates, which can be launched on the page with rule settings. As a temporary solution, you can display the Contacts section in Classic UI, where you can perform deduplication check on this page.







At the moment this is the only solution. The responsible team is already working on adding this feature in the next releases.



Regards,

Orkhan

Orkhan,

Hope it comes soon, that was a highly appreciated "hygiene" function and highly demanded by our new prospects.



Cheers,



Damien

Hi, Any news about a component to manage duplicate customers or accounts or whatever and be able to merge them into Freedom UI pages?

Hi Julio, 

Found this : Deduplication Freedom UI enhancements | Creatio Marketplace

Damien

Thanks, but this didn't solves the problem of existing duplicated contacts/accounts, just to advice when try to add a new one.

What I'm asking for is the ability to merge contacts or accounts or whatever like in Classic UI

1.- In Classic UI when you list contacts, select some (duplicated) and have an action to merge them

2.- Also in Classic UI, when open a contact, for example, if have some duplicated you have the choice to merge them

My question is, when this functionality will be enabled in Freedom UI

Thanks

Julio

Hi,

are there any news on this "lost" feature?

Thanks,

Robert

Definitely needed in Freedom UI. I hate that I have to add the classic sections to a workplace to have users go there to use the functionality to merge records. 

Ryan

Ditto 1 million times, this is a major missing function from freedom at this point.

Ryan Farley,

Agree

Yes, 

I've only seen information about deduplication on save in recent roadmap update, but not full proper deduplication functionalities, which is one of the crucial functionalities in maintaining a healthy CRM database.

Definitely need this functionality to return. It doesn't make sense how Freedom UI has been out for so long and we're still waiting on such an important feature.

Hello!

Please check the article below. There you will find detailed instructions regarding your question.

https://academy.creatio.com/docs/user/platform_basics/business_data/dup…

 

Hello!



Please ensure that the duplicate search rules were added to the custom section according to the instruction.

The bulk duplicate search service works by Global Search service. Global Search can index only strings and lookup columns.

As a result, adding the deduplication rule to a DateTime column is not possible.

I don't have any attributes to add but I have got list page and form page

Arkadiusz Polus,

Please check the "Indexing for full-text search" parameter for the custom section in the Section wizard.

I created it in the application hub and I don't see such a checkbox anywhere

Arkadiusz Polus,

Unfortunately, Duplicate search rules cannot be added to a new section that was created in the Application Hub.

This functionality will be implemented in the 8.0.6 version.

thank you!

Hello Damien,

There is no such a metric that can show the total amount of duplicates found by the process. But I will create a query to our R&D department to check the possibility of adding it into the future releases of Creatio platform.

Thank you for the idea!

Best regards,

Bogdan S.

Hello,

Can you please specify what Creatio version you have and also your Deduplication service version?

Hi Mira Dmitruk,

Sales Team. Version 8.0.3.2908 (Cloud)

How can I found Deduplication service version?

Hello,

For the mechanism of Bulk duplicates search using the deduplication service, in order to reset the "Not duplicates" flags of all marked packs of duplicates on the deduplication service, it is necessary to clean the UniqueEntity table in mongodb.

In future releases, it should be possible to change the logic of the "not a duplicate" mark so that this action can be canceled by basic tools.

In case you use the deduplication service in cloud, and you get the situation when you need to clean the table with "not a duplicate" in mongo, please don't hesitate to contact us and we will help you to clean it.

Hello Roman, 

The column will be displayed in the "Merge duplicates" window,  as soon as there is a conflict between values of this column in the records you are about to merge. However, there are a few exceptions:

- column is included in the list of ignored columns;

- it's empty;

- it's a system column. 

As we see the column from your screenshot is included in list of ignored columns (base logic of the system):

More detailed information can be found on our Academy:

https://academy.creatio.com/docs/7-17/user/platform_basics/business_dat…



Best regards, 

Anastasiia

Anastasiia Zhuravel,

Thanks for your reply. Where can I see the list of ignored columns?

Roman,

Hello, 

As mentioned in the article I have shared in a previous message - "Creatio will not duplicate identical communication options, addresses, and noteworthy events."

It's a base logic of a system which is specified in system's code. The screenshot I've shared in a previous message displays the part of the code with a list of ignored columns.



Best regards,

Anastasiia

Anastasiia Zhuravel,

Sorry, but the image is not displayed

Roman,

Hello, 



Adding it once again, should be visible now:

Best regards,

Anastasiia

Hello Jagan,

Unfortunately, at the moment, deduplication functionality can only be used for the main columns of the object, i.e. You cannot set up rules for searching for duplicates for details.

Details pull information from another section. It is necessary to search and merge duplicates in the section itself. 

We have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.

Best regards,

Bogdan

Hi Bogdan,

Can I get the script code for How to achieve the deduplication functionality for the  main columns of the object?

Regards,

Jagan

Jagan Nayak,

Hello,

Unfortunately, as of now we do not have any ready to use examples of such implementation done by code. 

Best regards,

Anastasiia

+ 1 for this functionality

"Merge records" on the actions menu should become enabled when you select more than one record in the list (as long as the user also has the "Duplicates processing" (CanMergeDuplicates) operation permission). Could it be that the user account doesn't have this permission?

Ryan

Ryan Farley,

Thanks for the note!



1. Here more than one duplicated record is selected

2. The logged-in user is the supervisor and has the "Duplicates processing" (CanMergeDuplicates) operation permission). 

Note:

If a record is filtered and multiple entries (i.e., duplicates) are selected this merge record is disabled. If multiple records in a section are selected without applying any filters in the section filter (OOTB filter option --: "Merge Record" option is enabled).

Best regards,

Bhoobalan Palanivelu.

Bhoobalan Palanivelu,

I looked at the code for the merge button, it looks like it sets visible based on if the user has the permission or not, not the enabled property. For the menu item to be enabled, it looks like it just uses the "isAnySelected" to determine if any records are selected in the list (isAnySelected is implemented in GridUtilitiesV2 mixin). 

Apparently, that is returning false for your section. Do you have any console errors showing when using that section?

Ryan

Ryan Farley,

No console errors for the section.

Now it works. But haven't changed any operation permission or configuration.



Thanks for the insight !

It seems the property enabled/disabled is based on  "isAnySelected"  attribute and the operation permission read from "SysAdminOperation" which defines the access right.



could you please help with the module that has this Merge menu code? 

Best regards,

Bhoobalan Palanivelu.