Hi Community,

We are inserting records in GivenName and Surname fields in Contact Table via API. We are seeing full name in the Name field in UI (which is a concatenation of GivenName and Surname), but the GivenName and Surname fields are blank. How can we get GivenName and Surname to display values?

Thanks

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Dear Puneet

You may have some considerations to treat contact names in Creatio:

  1. 1.- Adjust the System Setting called: ContactFieldConverter...MoreLess
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Hi All,

We are trying to insert data in a datetime field in contact table from database via API. But the time shown in Creatio is different from the database. For example - one record shows as 2024-01-15 16:54:48.000 in the database whereas in Creatio it shows as 1/15/2024 10:54 AM. We are in central timezone and user profile is set to central timezone. How can we correct this?

Thanks

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Hello!

Actually it occurs because all dates savings in DB in UTC time zone and only then converting to users according their timezone settings...MoreLess

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Hey, everyone! 

So.. I've been trying to start a campaign that runs on whatsapp.

I've created a Campaign and a folder on my contacts section to use as "starting point".

  • First of all, I can't select the folder that I've created as the "starting" point for my campaign (it simply doesn't show up...)
  • There's no "call web service" on the business process that I'm creating (trought the Campaigns,,,

How do am I to solve these problems?

Thanks !!! 

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Hello,

1. Please contact our support team regarding the issue with the folder

2. There is no 'call web service' element campaign, it's available...MoreLess

Hello,

1. Please contact our support team regarding the issue with the folder

2. There is no 'call web service' element campaign, it's available...MoreLess

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Hello all! Which part of the code do I have to edit to show the contact phone number in the contact card visible in leads / opportunities? Thanks for your help.

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Hello Christian,



Here is the academy page that will help you to set up such a field:

https://academy.creatio.com/docs/developer/interface_elements/record_pa…

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Hello

I have a business case were the managers need to extract a report to identify the accounts and/or contacts group by user, where the user is either the owner of the record or the user to whom the record has been shared with. Please note that the records are visible by owner, that said, is a private...MoreLess

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Hi Adriana, 

You can create VIEW in the database (Access rights to Contact are stored in the table SysContactRight) and object based...MoreLess

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