Dear Puneet

You may have some considerations to treat contact names in Creatio:

1. 1.- Adjust the System Setting called: ContactFieldConverter (Order of first/last names) to Creatio complete Full Name based on the specified selection
2. 2.- You must select one of the provided choices to Creatio convert the Full name of the contact, see the image
3.  

3.- Have in consideration Contact field names are as follows (Code/Title):

• - Full name: Name
• - First Name: GivenName
• - Middle Name: MiddleName
• - Last Name: Surname
• 4.- Also, if you need to display some of the contact name fields, you need to add them in the Contacts_FormPage

Regards

Julio Falcón

Hello !

We're also adding API contacts
I don't fill in the GivenName or Surname when I create the contact, just the Name.
If I check the database, the GivenName and Surname have been filled in.

Julio Falcón (NoCode-Services),

Thanks Julio! My query is little different. I am sending GivenName and Surname using API. Creatio system is creating Full Name automatically using GivenName and Surname. In the contact section list I see Full Name populated; but GivenName and Surname are blank. How can I get GivenName and Surname to display on the section list? Screenshot:

Dear Puneet,

You must have in consideration to insert records in Creatio via OData or importing from excel, YOU MUST include all required fields, in this case Full Name is a required field, sou you need provide it in the API JSON.

Also if you provide this data in the JSON they must be inserted in Creatio. Can you share the JSON and Method you are using to insert on Creatio?

Try to use a tool like SQL Query to made a select to all records to see where are the data you 're inserting

Julio

I tried with this JSON and works

{
    "GivenName": "John",
    "MiddleName": "Fitzgerald",
    "Surname": "Kennedy",
    "BirthDate": "1990-01-01T15:24:00Z",
    "TypeId": "60733efc-f36b-1410-a883-16d83cab0980" 
}

Hello!

Actually it occurs because all dates savings in DB in UTC time zone and only then converting to users according their timezone settings. But when you making API request it returns date same as in DB. There is no possibility to change this behavior at this moment.

Hello,

1. Please contact our support team regarding the issue with the folder

2. There is no 'call web service' element campaign, it's available in business processes only. 

Hello Christian,



Here is the academy page that will help you to set up such a field:

https://academy.creatio.com/docs/developer/interface_elements/record_pa…

Hi Adriana, 

You can create VIEW in the database (Access rights to Contact are stored in the table SysContactRight) and object based on that view. Then you can use this object for report or for tagging records.



A little bit more complicated situation is when record has access rights for group (e.g. All Employees). That means that this record is shared with more users and you need to calculatate all of them

 

Hello Vladimir

Thank you so much for your reply, I have also consulted internally and I got the same solution so I guess thats the best alternative!