7.18 | Community Creatio

13:35 Dec 29, 2021

Hi,

You need to debug the logic of the popup formation upon the button click when the issue reproduces and find out what exactly is not triggered that prevents the popup formation.

Best regards,

Oscar

Nisarg Soni

14:56 Dec 29, 2021

Hi Oscar Dylan,

Currently on the button click, a business process will send a message and upon receiving of the message, the popup box is getting generated on screen.

But sometimes on the button click, the process is executed successfully but the popup is not generated.

The business process is containing a script task element which is sending a message from server to client.

Thanks

E K PHANNI

08:29 Jul 05, 2023

then how to add pop-up dialog box when clicking the button

Show all comments

how to add Feed in multiple tabs in same section

Akshit

11:07 Dec 29, 2021

Hi Team,

Requirement is to add Feed in different tabs in same section Please see the below snip:

1. How can I configure this ?

2. Also How to make sure that communication happening on one feed should not be visible to other feed.i,e Communications in feed of "Discussion- GC & Insurer" & Communications in feed of "Discussion- GC & ReInsurer" & Communications in feed of "Discussion- GC, Insurer & ReInsurer" should be a separate communication.

3. I have tried applying business rules on Feed tab but its not working, Is there a way to apply business rules on Feed tab ?

Please help

Thank you for your time.

1 comments

Anastasiia Zhuravel

19:00 Dec 30, 2021

Hello Akshit,

The described functionality cannot be achieved with a help of basic system tools. Moreover, business rules functionality cannot be applied to "Feed" tab (content). Your business task can be achieved only with a help of development.

As of now, we do not have any ready to use examples of how this functionality can be achieved with a help of code as in order to apply the needed changes oob schemas should be completely re-written, which can significantly affect the system.

We already have a corresponding query registered for our R&D team to be able to add Feed in different tabs on the single edit page and waiting for it's implementation in the upcoming versions. I will assign this case to the project in order to increase its priority.

Thank you for understanding and helping us to make our application better!

Best regards,

Anastasiia

Show all comments

Integration with Twilio Sendgrid email API

Akshit

03:56 Dec 29, 2021

Hi Team,

Can anyone please share an example (If there is any) of how to integrate with Twilio Sendgrid email api ?

Though I have already gone through this https://www.twilio.com/sendgrid/email-api

and figured out that I need to write C# code in source code schema to use sendgrid email api but for this I have to install sendgrid package in creatio environment, but the problem is in my case Creatio environment is On-Clod setup.

Here I have two questions below :

1. Is my above understanding correct related to "Using sendgrid email api" ?

2. How to make sure( In case of on-cloud setup) that required package(Sendgrid) should be there in creatio enviroment so that I can use it?

Thank you for your time.

3 comments

12:18 Dec 29, 2021

Hi Akshit,

This question should be addressed to the SendGrid support and once you receive a reply and some package should be installed in Creatio for the integration to work you can use the "Installed applications" section to install this package.

Best regards,

Oscar

Akshit

09:13 Jan 03, 2022

Oscar Dylan,

Thanks for your response,

How can we install nuget packages in creatio environment(on-cloud setup) ?

Thank for your time!

Anastasiia Zhuravel

09:22 Jan 03, 2022

Akshit,

Hi,

Packages can be installed through the "Installed applications" section as was mentioned by Oscar or in case it's cloud instance, you can create a corresponding request to the support team to install the packages during the maintenance window.

Best regards,

Anastasiia

Show all comments

Studio_Creatio

async Метод в БП

Віталій

20:04 Dec 28, 2021

Можно ли использовать async методы в БП?

2 comments

Artem

14:57 Dec 29, 2021

Здравствуйте Виталий,

Можете описать ваш вопрос более детально?

Спасибо,

Артём.

Studio_Creatio_enterprise_edition

17:41 Dec 29, 2021

Лучше сам процесс выполнить асинхронно с помощью признака "Выполнять в фоновом режиме" у стартового сигнала в бизнес процессе. Кроме того, прошу вас вопросы на русском языке адресовать на ru комьюнити - https://community.terrasoft.ru/

Show all comments

OAuth 2.0 Token is Not Getting Generated

Pratik Sanghani

08:31 Dec 28, 2021

Hi Community,

I have to use Odata of Creatio environment from Postman using OAuth 2.0 authentication. For that, I have followed a Tech hour session of Creatio Trainers.

Tech Hour - Integrate like a boss with Creatio, part 2 (Odata)

But, while generating token at 38:10, I am not getting token in a response instead of that I am getting some HTML code like below.

Please suggest and help how to get token and if I am missing something. :)

Thanks in Advance.

4 comments

src="https://050800-studio.creatio.com//core/db7fe0930e6258f01fb73405039cc9a…">

11:20 Dec 28, 2021

Hi Patrik,

Can you please provide a complete HTML-code from the response? There should be some description of the response at the bottom.

Best regards,

Oscar

Pratik Sanghani

12:11 Dec 28, 2021

Hi Oscar,

Below is the complete HTML-code.

<!DOCTYPE html

PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<head>

<title>

Creatio

</title>

<style>

.font-preload {

position: absolute;

opacity: 0;

}

.font-preload-open-sans {

font-family: "Bpmonline Open Sans";

}

.font-preload-open-sans-light {

font-family: "Bpmonline Open Sans Light";

}

.font-preload-open-sans-bold {

font-family: "Bpmonline Open Sans Bold";

}

</style>

Terrasoft = window.Terrasoft || {};

Terrasoft.appFramework = "NETFRAMEWORK";

Terrasoft.coreVersion = "7.18.5.1500";

Terrasoft.useClientPerformanceLogger = false;

Terrasoft.configuration = Terrasoft.configuration || {};

Terrasoft.configuration.Structures = Terrasoft.configuration.Structures || {};

Terrasoft.useParallelSchemaBuilding = true;

Terrasoft.showSessionEndNotification = false;

Terrasoft.useWebSocketKeepAlive = true;

Terrasoft.useStaticFileContent = true;

Terrasoft.usePackageFileContent = true;

Terrasoft.useGenerateModulePathes = true;

Terrasoft.useNewRightsManagement = true;

Terrasoft.useOffsetFetchPaging = false;

Terrasoft.useMarkerValue = true;

Terrasoft.enablePerformanceManager = false;

Terrasoft.useSecureSettingsOnClient = false;

Terrasoft.useSchemaUniqueNameRandomGenerator = true;

Terrasoft.disableAspxErrorPage = true;

Terrasoft.useAsyncStaticContentGeneration = true;

var FileAPI = {

staticPath: "https://050800-studio.creatio.com//Resources/ui/FileAPI/",

flashUrl: "https://050800-studio.creatio.com//Resources/ui/FileAPI/FileAPI.flash.s…",

flashImageUrl: "https://050800-studio.creatio.com//Resources/ui/FileAPI/FileAPI.flash.i…" };

Terrasoft.storesConfig = [];

Terrasoft.storesConfig.push({levelName: 'ClientPageSession', type: 'Terrasoft.MemoryStore', isCache: true});

Terrasoft.storesConfig.push({levelName: 'Domain', type: 'Terrasoft.LocalStore', isCache: true});

if(Terrasoft.StoreManager){

Terrasoft.StoreManager.registerStores(Terrasoft.storesConfig);

}

Terrasoft.loaderBaseUrl = "https://050800-studio.creatio.com/";

Terrasoft.workspaceBaseUrl = "https://050800-studio.creatio.com/";

Terrasoft.coreModulesPath = 'core/hash/';Terrasoft.app = Terrasoft.app || {};

Terrasoft.app.config = Terrasoft.app.config || {};

Terrasoft.app.config.staticFileContent = Terrasoft.app.config.staticFileContent || {};

Terrasoft.app.config.staticFileContent.imagesRuntimePath = 'conf/content/img';

Terrasoft.app.config.staticFileContent.schemasRuntimePath = 'conf/content';

Terrasoft.app.config.staticFileContent.resourcesRuntimePath = 'conf/content/resources';

Terrasoft.showSelfRegistrationLink = true;

</script>

window.workspaceCount = 0;

window.supportInfo = [];

window.supportInfoCaption = 'Technical support';

window.importantLinks = [];

window.importantLinksCaption = 'Important links';

window.productVersion = '7.18.5.1500';

window.loginTimeout = '30000';

var Terrasoft = Terrasoft || {};

window.isNtlmLoginVisible = false;

window.isOpenIdLoginVisible = false;

window.loginPageWidgetInfo = {visible: true, src: 'https://www.bpmonline.com/page/creatio/widget'}

window.unsupportedBrowserInfo = { visible: true }

window.loginImageUrl = '/terrasoft.axd?s=nui-binary-syssetting&r=LogoImage&source_hash=98b1b8112110361c36b8ab70d88db296';

window.productVersion = '7.18.5.1500';

</script>

src="https://050800-studio.creatio.com//core-sl/851526dc5db90435038b708f7ad9…"></script>

Terrasoft.loginUrl = 'https://050800-studio.creatio.com/ServiceModel/AuthService.svc/Login';

Terrasoft.ntlmLoginUrl = 'https://050800-studio.creatio.com/Login/NuiLogin.aspx?ntlmlogin';

Terrasoft.changePasswordUrl = 'https://050800-studio.creatio.com/ServiceModel/AuthService.svc/DoChange…';

Terrasoft.simpleLoginTag = "simplelogin";

Terrasoft.loginModulePath = 'https://050800-studio.creatio.com//core/cab68cf981c5c57700bb51729bd6695…';

</script>

</script>

src="https://050800-studio.creatio.com//core/a2de79ad7a40d8fc81723c5ec4924f6…">

</script>

Terrasoft.configurationContentHash = "e5c44fb36af042b9bd061eabf982e95f";

Terrasoft.fileContentDescriptorsFileExists = true;

Terrasoft.fileContentBootstrapsFileExists = true;

Terrasoft.currentUserCultureName = "en-US";

</script>

src="https://050800-studio.creatio.com//core/82582be2ea4244b8799f21ef78fd6a7…">

</script>

href="https://050800-studio.creatio.com//core/618184e4bd438f8c5e43aa74aff1464…" />

rel="shortcut icon" type="image/vnd.microsoft.icon" />

src="https://050800-studio.creatio.com//core/057665f97324038f6c7c326b6734de6…"></script>

requirejs.config({

'paths': {

'require-config': 'https://050800-studio.creatio.com//core/c3b382519da9b15e207de6d13b5f07b…',

'require-url-config': 'https://050800-studio.creatio.com//core/967b00f40245f346c0fb1e09d597be5…',

'core-base': 'https://050800-studio.creatio.com//core/d17ef52258a059bbfe965f70e14a892…',

'bootstrap': 'https://050800-studio.creatio.com//core/6290cba0af7874034f1ec28936bca13…',

'performanceLogger': 'https://050800-studio.creatio.com//core/cf23c4ee65b1c47840a78249f048d9e…',

'performancecountermanager': 'https://050800-studio.creatio.com//core/e79de66acd39442acc1377a3c171086…',

'rxjs': 'https://050800-studio.creatio.com//core/3af6aa89d5864381a3fd9f1fe6785da…',

'process-designer-component': 'https://050800-studio.creatio.com//core/5119e9df4aca8914fabf4effd4b3ee4…',

'voice-to-text-component': 'https://050800-studio.creatio.com//core/9df4cfbb9e9b64ef08efce6d7b673e3…',

'jQuery': 'https://050800-studio.creatio.com//core/f7072c6fb890cf46ab0e415e1c5edc0…',

'ckeditor-base': 'https://050800-studio.creatio.com//core/35294e09797b9d02519ddb8ec253cc6…',

'html2canvas': 'https://050800-studio.creatio.com//core/6bd482f253bafa6d551a21a9d1c5158…',

'login-view-utils': 'https://050800-studio.creatio.com//core/dac89c851a756ef023c909a162fe1bd…',

'configuration-loader': 'https://050800-studio.creatio.com//core/2a08fc37afe007049254c67723a07b7…',

'configuration-bootstraps': 'https://050800-studio.creatio.com//core/0b716942a363fd530c825a6916ea3eb…',

'loadbootstrap': 'https://050800-studio.creatio.com//core/fb69c3378bd3bdd1dcaab52942c87fa…',

'chartjs': 'https://050800-studio.creatio.com//core/35da68cdf95e9468e2d8a3402ba2990…',

'chartjs-label': 'https://050800-studio.creatio.com//core/0465154f993989d21ccc58b60b5eff8…',

'chartjs-defaults': 'https://050800-studio.creatio.com//core/f5dcdb1296b21c01cb66773578fcdbd…',

'chartjs-funnel': 'https://050800-studio.creatio.com//core/1d50b71dc2141b3e6bf11233f3110a0…',

'chartjs-gauge': 'https://050800-studio.creatio.com//core/c69beeddee9d58074a185ac35ead686…',

'user-agent': 'https://050800-studio.creatio.com//core/7b46df63a446479bad7a010aefae6d4…',

'user-agent-parser': 'https://050800-studio.creatio.com//core/796eff62f0f726654cfc29d4a77df33…',

'ng-core': 'https://050800-studio.creatio.com//core/6cb28d63fbb28f9a3377feea3f9d820…',

'ng-loader': 'https://050800-studio.creatio.com//core/6eada957e17a6e76a7090421502adbb…',

'ng-scripts': 'https://050800-studio.creatio.com//core/30950c16db19b349981dd6cd0b66a3b…',

'ng-polyfills-es5': 'https://050800-studio.creatio.com//core/83382b3fa36e6adf19d56492fa6ed49…',

'ng-polyfill-webcomp': 'https://050800-studio.creatio.com//core/ba560325babea1d1f73bcc2b076e626…',

'numeral': 'https://050800-studio.creatio.com//core/b3ac42fc2efdd8256803f41aab70211…',

'@creatio/sdk': 'https://050800-studio.creatio.com//core/091860f68bd3d2e237f482f14c45829…'

'shim': {

'chartjs-label': {

'deps': [

'chartjs'

]

'chartjs-defaults': {

'deps': [

'chartjs-label'

]

'chartjs-funnel': {

'deps': [

'chartjs'

]

'chartjs-gauge': {

'deps': [

'chartjs'

]

'user-agent': {

'deps': [

'user-agent-parser'

]

'ng-core': {

'deps': [

'ng-loader'

]

'ng-loader': {

'deps': [

'ng-scripts'

]

'ng-scripts': {

'deps': [

'ng-polyfills-es5',

'ng-polyfill-webcomp'

]

'process-designer-component': {

'deps': [

'ng-core'

]

'voice-to-text-component': {

'deps': [

'ng-core'

]

}

});

require(['loadbootstrap'], function() {});

</script>

src="https://050800-studio.creatio.com//core/f7072c6fb890cf46ab0e415e1c5edc0…"></script>

console.warn('Creatio Debug mode is OFF. To switch ON use following code');

console.log('Terrasoft.SysSettings.postPersonalSysSettingsValue("IsDebug", true)');

Terrasoft.isDebug = false;

</script>

Terrasoft.DataValueTypeRange = {INTEGER: {maxValue:2147483647,minValue:-2147483648},FLOAT: {maxValue:79228162514264337593543950335,minValue:-79228162514264337593543950335},DATE_TIME: {maxValue:"9999-12-31T23:59:59.999",minValue:"0001-01-01T00:00:00.000"}};

</script>

Terrasoft.isSspInReadonlyMode = false;

</script>

let authErrorExceptions = Terrasoft.AuthErrorExceptions = {};

authErrorExceptions[4] = 'Access denied. Contact your system administrator';

authErrorExceptions[5] = 'Your password has expired. Re-set your password';

authErrorExceptions[10] = 'Time zone is invalid.';

authErrorExceptions[0] = 'Authorization failed';

</script>

</head>

<body>

</div>

</form>

</body>

</html>

Service_Creatio_enterprise_edition

12:31 Dec 28, 2021

Pratik Sanghani,

Thank you! This message is usually returned in case you are not authenticated. Did you use UserName and UserPassword as a ClientId and ClientSecret and used Basic Auth? And also are you passing a form-data grant_type key in the headers and also using the identity service URL as an endpoint to send request?

Best regards,

Oscar

Pratik Sanghani

09:05 Dec 31, 2021

Oscar Dylan,

Thank you for the Help. It is working fine for me as well. I was not using the identity service URL as an endpoint earlier. :)

Show all comments

Self service portal

Hide Complain Button and Leave a Message for the Support Team box

21:53 Dec 27, 2021

Hello,

We are repurposing the Case section in the Self Service Portal to create an Opportunity via a business process. As such, we do not need the Complain button nor the ability to Publish a message to the support team box. Is there a method to remove these two items from the Self Service Portal Case Page?

Thanks,

-Scotty Chapman

Blytheco

4 comments

Best reply

15:25 Dec 28, 2021

Hello Scotty,

Please create a replacing view model and select PortalMessagePublisherPage module as a parent and specify the following code in the created schema:

define("PortalMessagePublisherPage", [],
	   function() {
	return {
		entitySchemaName: "PortalMessage",
		mixins: {},
		attributes: {
 
			/**
				 * Publish message enabled flag.
				 */
				"IsPublishButtonEnabled": {
					dataValueType: this.Terrasoft.DataValueType.BOOLEAN
				},
		},
		methods: {
			setPublishButtonProperties: function(publishMessageInfo) {
				this.callParent(arguments);
				this.set("IsPublishButtonEnabled", false);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

As a result once the schema is saved and the page is refreshed you will see that the button is always disabled:

Best regards,

Oscar

23:49 Dec 27, 2021

Update - I did find the System Setting for Enable Complain Function and am able to disable and hide the button that way. Still wondering if there's a way to disable the Publish Message box though. Thanks!

15:25 Dec 28, 2021

Hello Scotty,

Please create a replacing view model and select PortalMessagePublisherPage module as a parent and specify the following code in the created schema:

define("PortalMessagePublisherPage", [],
	   function() {
	return {
		entitySchemaName: "PortalMessage",
		mixins: {},
		attributes: {
 
			/**
				 * Publish message enabled flag.
				 */
				"IsPublishButtonEnabled": {
					dataValueType: this.Terrasoft.DataValueType.BOOLEAN
				},
		},
		methods: {
			setPublishButtonProperties: function(publishMessageInfo) {
				this.callParent(arguments);
				this.set("IsPublishButtonEnabled", false);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

As a result once the schema is saved and the page is refreshed you will see that the button is always disabled:

Best regards,

Oscar

18:04 Dec 28, 2021

Oscar Dylan,

Hi Oscar,

I will give this a try. Thanks so much!

-Scotty Chapman

00:35 Dec 29, 2021

Oscar - that worked like a charm. Many Thanks!

-Scotty Chapman

Show all comments

How to display message for the field (without any conditions)

Akshit

13:16 Dec 27, 2021

Hi Team,

In this scenario I want to display a message (Information about the field) for the field(please see the below screenshot) having hidden title on page (because tooltip doesn't work in case if title is hidden).

Can we show Information message for these kind of fields like in below screenshot

please help in achieving this functionality.

Thanks for your time.

1 comments

15:53 Dec 27, 2021

Hi Akshit,

Have you tried implementing the logic similar to the one described in this Academy article? What was the result?

Best regards,

Oscar

Show all comments

How to apply color on record page fields

Akshit

13:03 Dec 27, 2021

Hi Team,

I want to apply color on the record page fields (without any conditions) and I have found this article https://customerfx.com/article/adding-custom-css-style-sheets-in-bpmonline/ but I am not good with CSS, so can anyone please tell me

If I want to apply a color on any field then In the below code :

#OpportunityPageV2AmountFloatEdit-el should be replace with what in my scenario ?

And also How to make a text bold in text field, like in the below screenshot how to make "Benefits" (which is a default value in text field) bold ?

Thanks for your time.

1 comments

Best reply

13:50 Dec 27, 2021

Hi Akshit,

Righ-click on the field and choose the "Inspect" option:

Once done you will see the page HTML:

In your case you need to choose the element name (marked with the arrow as an example of the https://customerfx.com/article/adding-custom-css-style-sheets-in-bpmonline/ article).

As for your second question - use the font-weight attribute. As a result you should get something like this:

#OpportunityPageV2AmountFloatEdit-el{
	background-color: red;
	font-weight: bold
}

and the result is:

Best regards,

Oscar

13:50 Dec 27, 2021

Hi Akshit,

Righ-click on the field and choose the "Inspect" option:

Once done you will see the page HTML:

In your case you need to choose the element name (marked with the arrow as an example of the https://customerfx.com/article/adding-custom-css-style-sheets-in-bpmonline/ article).

As for your second question - use the font-weight attribute. As a result you should get something like this:

#OpportunityPageV2AmountFloatEdit-el{
	background-color: red;
	font-weight: bold
}

and the result is:

Best regards,

Oscar

Show all comments

documentation

add action

Custom 'Action' menu item only showing on browser cache refresh

Gareth Osler

16:30 Dec 24, 2021

This is code from the Develop your first application tutorial in the developer documentation.

An 'Action' menu item is set up in the client module of the section edit page:

/* Add the action to the action menu. */
getActions: function() {
    var actionMenuItems = this.callParent(arguments);
    actionMenuItems.addItem(this.getButtonMenuItem({
	    "Caption": {bindTo: "Resources.Strings.AddTrainingsActionCaption"},
	    /* Define the handler method for the action. */
	    "Click": {bindTo: "getBusinessProcessAddTrainings"},
	    "Enabled": true
    }));
    return actionMenuItems;
},

The menu option however only shows when the browser cache has been refreshed. It happens every time an edit page is opened for a record (not just the first time an edit page is opened). There initially is a blank space where the menu item should be, after a refresh the menu item shows. There are some errors in the console:

When the page is loaded...

all-combined.js:41 The Id column is not declared in the ViewModel of the menu item

When the initial blank menu item is clicked:

Uncaught TypeError: Cannot read properties of undefined (reading 'apply')
    at i.callModelMethod (all-combined.js:41)
    at i.<anonymous> (all-combined.js:41)
    at i.fire (all-combined.js:6)
    at i.continueFireEvent (all-combined.js:6)
    at i.fireEventArgs (all-combined.js:6)
    at i.fireEvent (all-combined.js:6)
    at i.onClick (all-combined.js:41)
    at HTMLLIElement.eval (eval at cacheableFunctionFactory (all-combined.js:6), <anonymous>:6:13)
    at HTMLLIElement.k (all-combined.js:6)
    at t.value (polyfills-es5.js?hash=96751a9859cf44a7a1eb788f80c32556:1)
user: XXXX XXXX /268b5da7-2ede-4b32-8bbe-9af04721ebba
 file: https://110816-crm-bundle.creatio.com/core/83382b3fa36e6adf19d56492fa6ed49d/ng-core/src/polyfills-es5.js?hash=96751a9859cf44a7a1eb788f80c32556
 line: 1
 column: 16702
 message: Uncaught TypeError: Cannot read properties of undefined (reading 'apply') 
 date: Fri Dec 24 2021 14:10:31 GMT+0000 (Greenwich Mean Time)
 stack: TypeError: Cannot read properties of undefined (reading 'apply')
    at i.callModelMethod

1 comments

Anastasiia Zhuravel

18:33 Dec 29, 2021

Hello Gareth,

Thank you for your comments, we have tried to re-create the issue from our side and noticed that few more correction should be applied to the instruction even in previous steps of the article.

We are currently working on correcting the mentioned article, once done it will be available again and no issues should occur while following the instruction.

Thank you for understanding and helping us to make our application better.

Best regards,

Anastasiia

Show all comments

Studio_Creatio