Question

Hide Complain Button and Leave a Message for the Support Team box

21:53 Dec 27, 2021

Hello,

We are repurposing the Case section in the Self Service Portal to create an Opportunity via a business process. As such, we do not need the Complain button nor the ability to Publish a message to the support team box. Is there a method to remove these two items from the Self Service Portal Case Page?

Thanks,

-Scotty Chapman

Blytheco

4 comments

Best reply

Oleg Drobina

15:25 Dec 28, 2021

Hello Scotty,

Please create a replacing view model and select PortalMessagePublisherPage module as a parent and specify the following code in the created schema:

define("PortalMessagePublisherPage", [],
	   function() {
	return {
		entitySchemaName: "PortalMessage",
		mixins: {},
		attributes: {
 
			/**
				 * Publish message enabled flag.
				 */
				"IsPublishButtonEnabled": {
					dataValueType: this.Terrasoft.DataValueType.BOOLEAN
				},
		},
		methods: {
			setPublishButtonProperties: function(publishMessageInfo) {
				this.callParent(arguments);
				this.set("IsPublishButtonEnabled", false);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

As a result once the schema is saved and the page is refreshed you will see that the button is always disabled:

Best regards,

Oscar

Scotty Chapman

23:49 Dec 27, 2021

Update - I did find the System Setting for Enable Complain Function and am able to disable and hide the button that way. Still wondering if there's a way to disable the Publish Message box though. Thanks!

Oleg Drobina

15:25 Dec 28, 2021

Hello Scotty,

Please create a replacing view model and select PortalMessagePublisherPage module as a parent and specify the following code in the created schema:

define("PortalMessagePublisherPage", [],
	   function() {
	return {
		entitySchemaName: "PortalMessage",
		mixins: {},
		attributes: {
 
			/**
				 * Publish message enabled flag.
				 */
				"IsPublishButtonEnabled": {
					dataValueType: this.Terrasoft.DataValueType.BOOLEAN
				},
		},
		methods: {
			setPublishButtonProperties: function(publishMessageInfo) {
				this.callParent(arguments);
				this.set("IsPublishButtonEnabled", false);
			},
		},
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/
	};
});

As a result once the schema is saved and the page is refreshed you will see that the button is always disabled:

Best regards,

Oscar

Scotty Chapman

18:04 Dec 28, 2021

Oscar Dylan,

Hi Oscar,

I will give this a try. Thanks so much!

-Scotty Chapman

Scotty Chapman

00:35 Dec 29, 2021

Oscar - that worked like a charm. Many Thanks!

-Scotty Chapman

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