Hello Stefano,

Hope you're doing well.

If I understood your business task correctly, the next explanation should help you in this case:

https://community.creatio.com/questions/send-user-notification-notifica…

Best regards,

Roman

Thank you Roman for your answer.

I solved my problem using a script task with the following code inside

string processName = "process name";
string message = "bla bla";
var remindEntity = RemindingServerUtilities.GetRemindingByProcess(UserConnection, processName, message);
remindEntity.Save();

Hello Stefano,

Thank you for letting us know.

Have a nice weekend!

Best regards,

Roman

After rollback the Publisher value on system settings and flush redis cache, the package has unlocked.

Hello Stefano, 

Thank you for your post and the provided solution! 

If you face the same issue again and you will not be able to unlock a custom package yourself, please, feel free to contact Creatio Technical support team at support@creatio.com, we would be happy to assist. 

Best regards, 

Olga. 

Dear Ashkit, 

The error CANNOT READ THE PROPERTY "..." OF UNDEFINED is quite general and its hard to tell what can be the issue from the screenshot. It is necessary to have a closer look into it. Try to approach the Creatio support team to look at the error closely.

Regards,

Dean

Hello Stephano,

Thank you for your question.

Please refer to this link for detailed instructions on how to perform such changes to the mini-page dropdown list:

https://community.creatio.com/questions/remove-customer-need-opportunity

Make sure to change the "LeadType" columnName to: "Contact" and the "LeadType" entitycolumnName to: "QualifiedContact" 



Hope this helps!

Danyil

Hi Danyil

I obtained what I wanted.

I added to the OpportunityMiniPage client schema the following code and all works well.

 attributes: {

            "Client": {

                    "multiLookupColumns": ["Account"]

            }

        }    

Hello Shivani,

Thank you for your message.

Would you please check if your CSAT settings are set up in accordance to this article below:

https://academy.creatio.com/docs/user/service_tools/service_cases/case_…

Hope this helps!

Have a great day!

Sincerely,

Danyil

Danyil Onoprienko,

Thank you for your response. Yes, the settings are in accordance to the article you had shared. I managed to get the ratings, but am stuck with another issue : 

The OOTB business process redirects the user to a link: http://localhost:99/0/Nui/Feedback.aspx?vm=FeedbackModule&token=0ed18c9….

In the our business process, it however redirects to link : http://localhost:99/ServiceModel/CaseRatingManagementService.svc/Secure…[?CaseId=beb485e3-8ef7-4076-ba3f-285d16daddce?]/5

As a result, we get an error page.

A help here would be much appreciated!

Thanks in Advance!

Hello Shivani Lakshman,

Could you please describe this issue in an email to support@creatio.com for us to provide a sufficient answer on this matter?

Thank you and have a great day!

Shivani Lakshman, 

This case was resolved as a part of Creatio support ticket.

 

The issues occurs due to a custom Business Process that is using the OOTB Customer Satisfaction email template.

Due to Creatio security reasons there is no possibility to use incident estimation links in simple "Send email" processes as the "Endpoint not found" message would be provoked.

Please note that if it is required to use a custom Business Process in a solution, we may recommend using the "SendEmailToCaseContactProcessMultiLanguage" Business Process (called "Send email to case contact") and two elements of this process ("Handle template for email with macros" and "Send email") as in the screenshot below:



 

You may freely configure the "Handle template for email with macros" element using the [#@INVOKE.ESTIMATELINKSGENERATOR#] macros in it for proper estimation link execution.

Thank you for your question!

Take care!

Danyil

Hi,

You need to take a look at the SELECT query that is sent to the database when specifying a filter using this custom filtration by dates and see the SELECT query text. Try adding indexes (see the "Adding indexes to the object" paragraph) for the StartDate column and also for other columns that are used in the ESQ:

Also try parsing queries themeselves using SQL-server profiler and add indexes to the columns that are mentioned in the WHERE and OrderBy clauses. Indexes should help in optimizing SQL-queries (since the problem is definitely in them).

Best regards,

Oscar

Hello Shivani,

Hope you're doing well.

The possible reason of such behavior can be the empty "Website URL" system parameter. To fix it, please go to the System Designer area, open the System Settings section, and find "Website URL" configuration:

Open it and populate the "Default value" field with your full site web address and click Save button for applying the changes:

Best wishes for a pleasant and successful New Year!

Kindest regards,

Roman

Roman Rak,

Thanks much Roman. This works well :)

Hi Roman,

A follow up question : The OOTB business process redirects the user to a link: http://localhost:99/0/Nui/Feedback.aspx?vm=FeedbackModule&token=0ed18c9….

In the our business process, it however redirects to link : http://localhost:99/ServiceModel/CaseRatingManagementService.svc/Secure…[?CaseId=beb485e3-8ef7-4076-ba3f-285d16daddce?]/5

As a result, we get an error page. A help here would be much appreciated!

Thanks

Shivani Lakshman,

What kind of error page you are getting? try distributing a portal license to 

SysPortalConnection user

Hello Adharsh,

It is necessary to bind data from MiniPageModes and MiniPageSchemaUId column of SysModuleEdit table. The columns store info about what modes your minipage has.  Seems like this binding is missing and as the result the checkbox is not active.

Regards,

Dean

Thanks, Dean Parrett,

I will make DataBind for the above you mentioned and try again.



Regards,

Adharsh S

Dear Shivani,

You can add this field as a "Display value" in the object settings of the detail itself - it will become a hyperlink.

Best regards,

Angela

Hi Angela,

I have already added the "Displayed value" in the object settings. However, the name of the detail is not hyperlinked, rather it is a plain text. Please see attached images. The field I want to hyper link is "Reading".

Thanks

Hello!

Please check the example in the DEFAULT FILTER FOR SECTION Community post. It explains how to set default filtering conditions in the Account section by the Category field.

Please, let us know in case any further infortmation is required. 

Best regards, 

Olga.