Hello,

can you please clarify which version of the site do you use as it may affect the process?

Also, please, check if the "Run in background" checkbox is on. If it is, please disable it so the process won't run in the background. After that, you can try performing the action again and notify us about the result.

Thanks.

Kind regards,

Gleb.

Gleb,

Thank you for your replay.

1) Our client uses version 7.16.3 now. We have tested this process on version 7.18.5 (but only on our environment) - it works correctly. Also we have similar process on 7.13.2 - it also works correctly. But I am not sure if environment configurations are the same.

Besides, it would be nice to resolve this issue without upgrade now.

2) We've set 'Run in background' to off. In that case process starts correctly, but there is another problem - some values of Lead are not available in the process (e.g. default values from Landing page are not set yet). So, this solution doesn't fit our case. (I've described this in p.2 with timer)

Vladimir Sokolov,

thank you for the additional information.

Unfortunately, there might be quite a lot of reasons for the missing values in Lead (e.g. access rights, configuration, etc).

We would recommend you create a separate case for the support team so that we will be able to reproduce the error on the instance.

Also, it is recommended to update to the newest version to avoid errors that were fixed in the latest updates.

Regards,

Gleb.

Hi Yana,

I just prepared working example so You can adopt it to Your case

 define("VisaNotificationsSchema", function() {
   return {
      methods: {
 
         getVisaActionButtonMenu: function() {
            var menu = this.get("VisaActionButtonMenu");
            if (!Ext.isEmpty(this.values) ? this.values.SchemaName=='Opportunity' : false) {
               menu.removeByIndex(1);
               menu.removeByIndex(1);
               menu.removeByIndex(1);
            }
            return menu;
         }
      },
      diff: [
         {
            "operation": "merge",
            "name": "VisaActionButton",
            "parentName": "NotificationItemTopContainer",
            "propertyName": "items",
            "values": {
               "itemType": Terrasoft.ViewItemType.BUTTON,
               "style": Terrasoft.controls.ButtonEnums.style.TRANSPARENT,
               "classes": {"wrapperClass": ["visaActionButtonWrap-class"]},
               "caption": {"bindTo": "Resources.Strings.VisaActionButton"},
               "prepareMenu": {"bindTo": "selectNotificationItemOnActionButtonClick"},
               "menu": {
                  "items": {"bindTo": "getVisaActionButtonMenu"}
               }
            }
         }
      ]
   };
});

Best regards,

Marcin

Hello Jana,

You can try replace ActivityMiniPage view model by this code. Inside canCancelActivity method You can implement Your logic.

 define("ActivityMiniPage", [], function() {
	return {
		entitySchemaName: "Activity",
		messages:{
				"GetColumnsValues": {
				mode: Terrasoft.MessageMode.PTP,
				direction: Terrasoft.MessageDirectionType.PUBLISH
			},
		},
		methods: {
			canCancelActivity: function() {
				var stage = this.sandbox.publish("GetColumnsValues", ["Stage"], [this.values.MiniPageSourceSandboxId]);
				return stage.Stage.displayValue=='Presentation'? true : false;
			},
		},
		diff: /**SCHEMA_DIFF*/[
			{
				"operation": "merge",
				"name": "CancelButton",
				"values": {
					"visible": {"bindTo": "canCancelActivity"},
					"tag": "Cancel"
				}
			}
		]/**SCHEMA_DIFF*/,
		rules: {}
	};
});

Best regards,

Marcin

Marcin Kott,

Thank you!

Hello Selva,



Please contact our support team (support@creatio.com). Please provide us with more details on the issue.

Best regards,

Bogdan

Hello Jana,

As we replied in your case, the most likely reason for this behavior is a missing piece of code that marks your notifications as read.

Please check if you have MarkNotificationAsRead in your custom code in order for notifications to properly display.

You can copy the code from the NotificationService object in configuration files.

Thank you,

Artem.

Hello Artem,

We are also facing the same issue. Ours is not a custom code, all we do is create an approval task via business process. While the approval task is seen in notification center, the counter does not get increased.

Please advise

Test process creates an approval task for current user

After process is triggered, task appears for current user, but no badge or counter is seen as highlighted in yellow.

Hello Jana,



Unfortunately, there is no way to achieve your business task at this moment. 

Our R&D team does have such a task as for now.



Best regards,

Bogdan

Hi Jana, you can make a Process on signal Record added in SocialMessage. Then add some text comments in field Message

Vladimir Sokolov,

Thank you for the idea! It works.

One more question is it possible to apply styles to the Social message? Message itself is created through the business process? I would like to mark Case status in bold or highlight it somehow.

Jana Sergejenko writes:

Html code should work there:

 

Vladimir Sokolov,

Thank you!

Dear Jana,

The same questions were asked on the community previously and you can find those questions here, here, here, and here. Please refer to those articles so to be able to hide a button.

Best regards,

Bogdan

Hi Rahul,

Use the approach similar to the below:

define("ContactSectionV2", ["ServiceHelper"], function(ServiceHelper) {
	return {
		entitySchemaName: "Contact",
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/,
		mixins: {},
		methods: {
			getSectionActions: function(){
				var actionMenuItems = this.callParent(arguments);
				ServiceHelper.callService({
					serviceName: "SocialSubscriptionService",
					methodName: "SubscribeUser",
					callback: function(response){
						console.log("Response from the SocialSubscriptionService in the ContactSectionV2");
						console.log(response);
					}
				});
			return actionMenuItems;
			}
		},
	};
});

I've received the response properly:

Best regards,

Oscar

Hi Oscar Dylan,

Thanks for the response, have tried the way you did it, but still getting the error. Please see the below screenshot.

Just for more information I have replaced the base Section schema(BaseSectionV2) and trying to do this on it.

Rahul,

Then you've either replaced the section incorrectly or you haven't added ServiceHelper module as a dependency to the replaced section. The error message itself states that ServiceHelper object is either null or undefined. Try also compiling your app. Please debug the logic. If everything is working properly using the code I shared, then it should work in your case.

Best regards,

Oscar

Rahul, 

Make sure the top of your section schema looks something like

define("BaseSectionV2", ["ServiceHelper"], function(ServiceHelper) {

Also, if you have multiple dependencies defined in the top, make sure the order of them line up correctly in the list in the brackets ["Thing1", "Thing2"] and in the parentheses (Thing1, Thing2)

If you're unsure, please post what the top of your section schema looks like here.

Ryan

Ryan Farley,

Please see the below header 

Thankyou

Rahul,

Change that to be the following instead:

define("BaseSectionV2", ["RightUtilities", "MaskHelper", "BaseSectionV2Resources", "ServiceHelper", "css!UsrVirSectionFieldChangeActionMsgContainerStyle"], 
    function(RightUtilities, MaskHelper, Resources, ServiceHelper) {

Basically, switch the "css!" and the "ServiceHelper" in the square brackets.

The order of the items in the square brackets [ ] must match the order of the items in the parentheses ( ). As you had it before, the order didn't match since the css item was before the ServiceHelper. When items are in the square brackets, you're telling the system to "load this thing". When you put a corresponding item in the parentheses, you're telling the system "when you load that thing in the square brackets, give me a reference to it in this variable". Hope that helps.

Ryan

Hi Rahul, 

In order to remove the "Actions" from the sections, you need to do the following:

1. Create replacing view module and choose the parent "BaseSectionV2"

2. Add the next code to this schema: 

 define("BaseSectionV2", [], function() {

  return {

    entitySchemaName: "",

    details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,

    diff: /**SCHEMA_DIFF*/[

        {

              "operation": "remove",

        "name": "CombinedModeActionsButton"

        }

    ]/**SCHEMA_DIFF*/,

    methods: {}

    };

});

3. As the result, the button "Actions" will be removed from the sections:

If you want  to remove/hide the specific action from the collection, please refer to this post with the needed solution:

https://community.creatio.com/questions/how-hide-or-remove-actions-sect…

Best Regards, 

Bogdan L.

Hi Rahul,

You need to debug this logic and see what is passed to the check and if the needed items are receiving the desired Enabled property and value for it or not. I was able to disable the "Data import" action in the Contacts section using the code below:

and

Best regards,

Oscar

Hello Akshit,

Unfortunately, there are no basic tools to implement your business task.

We have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.  

Best regards,

Bogdan

Hello Akshit,

Since PO Details has a 1:many relationship with PO, you can only select fields where an aggregate is possible, meaning max, min, sum, etc. It's not possible to perform an aggregate on a text value, which is why they do not appear in that list. In order to achieve the filter you're after:

1. Select "Quantity" from the list
2. Then enter > 0 for the PO Details count (from #1 above)
3. Now you can enter the conditions for the PO Details inside the condition of count > 0. The end result is it will look something like this:

Hope this helps.

Ryan