Hi Community,

I have this situation where I need to create a filter for the lookup Group (Fig. 2) based on my custom field that I've created on SysAdminUnit object (Fig.1).

Fig. 1

Fig. 2

I've managed to add the custom field to the SysAdminUnitPage (Fig.3). However, the custom field is not "connected"...MoreLess

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Hi Pedro,

If you need to create a filter of the Group lookup on the case page then why do you replace the SysAdminUnitPageV2? And which...MoreLess

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Case Management platform has being configured and distributed to one of our clients. They had a request to change the page that appear after the customer provides a feedback through email. Image of the page provided below.

The Logo and text in the page need to be changed.

Can someone please provide me a method configure this?

Thank you!

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Hello Shinoli,



The only way to customize this page using out-of-the-box tools is the system setting called "Logo - Thank you for your feedback"...MoreLess

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Hello,

We are repurposing the Case section in the Self Service Portal to create an Opportunity via a business process. As such, we do not need the Complain button nor the ability to Publish a message to the support team box.  Is there a method to remove these two items from the Self Service Portal Case Page?

Thanks,

-Scotty Chapman 

Blytheco

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Hello Scotty,

Please create a replacing view model and select PortalMessagePublisherPage module as a parent and specify the following...MoreLess

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Hello,

 I have used the Portal Case Section Wizard to successfully create new tabs and custom fields in the Case Entity for Portal Users. I have also created a new custom detail based on creating a new object on one of these tabs.  What I am not clear on is how can I now get to the Detai...MoreLess

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Hello Scotty,



To modify the fields in the detail. Please follow the nest steps:



1. Open the page in the section wizard and click on the edit...MoreLess

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Hello

I am updating the unsubscribe column data on Contact records with a php script.

Since a few days i get an error 500 when updating value in Contact: {"DoNotUseEmail":"true"}

When trying the request in postman, I get error 500 the first time, if I immediatly trying a second time it just works.

Using the same php script on a test environment doesnt give me this error.

  

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Hello Antoine,

Is the application hosted in the cloud or locally?

Best regards,

Oscar

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Hi Community,

We use an add-on https://marketplace.creatio.com/app/recently-viewed-records-creatio

It adds a button to the notification panel:

Could you please advise on how not to display this button on Portal?

Thank you in advance,

Best regards,

Anna

 

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Hello Anna,

I am the developer of this add-on. This has already been fixed in current version of the add-on, please update to the newest version...MoreLess

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Need to change the subject lines for emails sent from a Case. Either:

- allow the agent to enter their own subject or

- allow us to restructure the elements of the subject line

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Hello Rick!

In order to change the subject lines for emails sent from a Case it is necessary to replace EmailMessagePublisherPage model in...MoreLess

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Dear colleagues,

I have a detail using activities (activities of a custom type). Those activities are created just by a DCM and I don't want users add/delete or copy new ones manually. So in the detail schema I have this code in methods section:

// Disable add button
getAddRecordButtonVisible:...

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Hello Julio,

Please specify how was this detail created, which schemas were specified as a parent schema for the detail edit page and the detail...MoreLess

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Hello, 

we are not able to compile the application after installing our package to a new dev environment, however it is working well on other dev environments.

knowing that, we tried to generate all items and got hte following error :Error

Unable to generate source codes for the following schemas:

then...MoreLess

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Hello!

Please, execute the UpdateWorkspaceSolution operation and try to perform the compilation once again.

More detailed information abou...MoreLess

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Hi all.  I have created some custom reports and exported them as xlxs.  I am looking at the DATE data from Creatio objects that appear in the xlxs files. 

  • What is the format used in the Date fields ?
  • What MS Excel function will display this data in a human readable format?
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Hello Charles,

What you need to do is create a template for the Excel report. In the date columns, you can add cell formatting in any date format...MoreLess

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