Change the page appearing after Customer enters feedback through email in case management
Case Management platform has being configured and distributed to one of our clients. They had a request to change the page that appear after the customer provides a feedback through email. Image of the page provided below.
The Logo and text in the page need to be changed.
Can someone please provide me a method configure this?
Thank you!
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Hello Shinoli,
The only way to customize this page using out-of-the-box tools is the system setting called "Logo - Thank you for your feedback" that is described in the Academy article here.
The only way to completely change this page is to apply changes to "CaseRatingFeedbackPage" schema (using additional development). Bogdan is already CC'd to this email so I hope he will be able to find a developer who can adjust this page base on your needs in terms of advisory hours.
At the same time we have two problems registered to our R&D team so to make the possibility to change this page more user-friendly (using standard tools such as section wizard), but unfortunately there is no ETA on this task. Once it is done - we will update all our clients and partners about it in our official release notes.
Best regards,
Bogdan
Important to update this page design without code!
I agree with all of the above, this is a major reason why one of our clients does not use this functionality.