Where do I change the structure of the subject line for emails sent from a case
Need to change the subject lines for emails sent from a Case. Either:
- allow the agent to enter their own subject or
- allow us to restructure the elements of the subject line
Like
Hello Rick!
In order to change the subject lines for emails sent from a Case it is necessary to replace EmailMessagePublisherPage model in Configuration and in setListenerEmailData method to set the value of "IsTitleEnabled" to true. Please check the attached image with the solution to this problem.
Best Regards,
Tetiana Bakai
Tetiana Bakai,
That worked for being able to actually edit the subject line, but when the email gets sent, any changes made to the subject line are discarded and the default subject line is used regardless. Do you know how to change that?
Thanks!
Chris