I'm encountering a recurring issue with logging into Creatio, which happens almost every day. After entering my login credentials, the system often gets stuck on the loading screen with the Creatio logo. This issue usually occurs during the first login of the day, but it has also happened during subsequent login attempts.

I've identified that the loading process halts at the following script:

https://<CREATIO_URL>/api/ClientScript/GenerateViewModuleScripts?v=8.1.0.6828
 

The time it takes to resolve this issue varies—sometimes it takes 2-10 minutes, but there have been instances where the screen remains stuck even after an hour. Importantly, there are no errors in the console during this time.This problem is significantly disrupting my ability to work with the system.

Has anyone else experienced this issue? Any suggestions or solutions would be greatly appreciated!

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Hello,

Please contact the Support team for analyzing this issue. The email address: support@creatio.com.

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Hello Community,

 

    I have created Business Process 1 with three parameters:

  1.  One parameter with the data type 'Unique identifier' to take input.
  2.  Two parameters with the data type 'Text' for internal use, as shown in the image below.

          When calling Business Process 1 as a sub-process from Business Process 2, I want to hide Internal Parameter 1 and Parameter 2. (Below Image shows Business Process 2)

Is it possible to hide these internal parameters, or is there any other solution to keep them from being visible?

 

Regards,

Ajay K

 

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Hello!

 

At this moment, we do not have such functionality. We will pass this recommendation on to our RnD team. 

Yes, it would be useful to have "internal only" type parameters, as plenty of the ones used in creating BPs are exactly that. Currently what I do is set them to output params rather than in/out params, so that they don't appear as params to be populated when used elsewhere.

 

Along with internal only params, it would be nice to have required params for BPs too, which would go to an error state in the logs if left unpopulated.

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Hello,

we have succesfully configured identity service and some processess integrating Creatio and other apps through Zapier. The problem is, the integration works in 30-50% of zap runs. In other cases we encounter error like this below:

What we concluded is that Zapier connector connects to our Creatio URL https://creatio.astor.com.pl, where it is redirected to login page and this is somehow the case. W changed the default timeout of login session to unlimited and it didn't changed anything.

 

We asked Creatio support about that and heard that "this connector is not supported by Creatio team so ask DevLabs" but DevLabs says on its Creatio Partner website that I should write a post here, in community. So now I do :) Please help us solve this puzzle, because without Zapier connector we are pushed to reconsider our next moves about Creatio development.

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The Zapier connector for Creatio is somewhat limited and does have some problems. Another option, plus much more reliable route (in my opinion) is to simply use Creatio webhooks. See https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/webhook-service-integration/overview

Zapier can easily send webhooks to Creatio, plus the use of webhooks is much more flexible and allows for a greater set of objects and fields to be used since the Zapier connector is limited to just a couple of objects (last I checked). 

Since your system looks like it's self-hosted based on the URL, assume you might need to contact support for getting webhooks setup for use.

Ryan

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Hi all,

 

Further to the thread below, is it possible to make a button added to the active row of a detail conditional?
Add button into the active row of detail | Community Creatio

I want to make the button enabled on a certain condition but when I add the enabled and visible values to the Diff of the datagrid, I get no result (tried passing "enabled": false to check it wasn't an issue with the CanSplitFlights method)

define("UsrFlightsDetail", ["ProcessModuleUtilities"], function(ProcessModuleUtilities) {
	return {
		entitySchemaName: "UsrFlights",
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		diff: /**SCHEMA_DIFF*/[
			{
				"operation": "merge",
				"name": "DataGrid",
				"parentName": "Detail",
				"propertyName": "items",
				"values": {
					"activeRowActions": [],
					"activeRowAction": {"bindTo": "onActiveRowAction"}
				}
			},
			{
				"operation": "insert",
				"name": "DataGridActiveRowSplitFlights",
				"parentName": "DataGrid",
				"propertyName": "activeRowActions",
				"values": {
					"className": "Terrasoft.Button",
					"style": Terrasoft.controls.ButtonEnums.style.BLUE,
					"caption": "Split flights",
					"tag": "SplitFlights",
					"visible": true,
					"enabled": CanSplitFlights
				}
			}
		]/**SCHEMA_DIFF*/,
		methods: {
            CanSplitFlights: function() {
                var FlightTypeId = this.getActiveRow().get("UsrFlightType");
				var FlightTypeValue =  FlightTypeId  && FlightTypeId.value;
 
				if (FlightTypeValue == '3a0d3b1b-9af5-472a-bac9-e785500ac4e9') {
					return true;
                }
                return false;
            },
			onActiveRowAction: function(SplitFlights) {
				switch (SplitFlights) {
					case "SplitFlights":
						this.onSplitFlights();
						break;
					default:
						break;
				}
			},
			onSplitFlights: function(){
				ProcessModuleUtilities.executeProcess({
					sysProcessName: "UsrSplitFlights",
					parameters: {
						FlightId: this.getActiveRow().get("Id")
					}
				});
			},
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I've done some hacky options that sort of worked manipulating the button elements in the dom on row click, but I've never been able to have it work binding an attribute to the visible/enabled of the row buttons and change row by row. That's never worked for me. Instead I typically do a check in the code that executes on click to let the user know if it's not available for the row. I'd love to know if there's some way for this to work, but from experience it doesn't work. 

I've done some hacky options that sort of worked manipulating the button elements in the dom on row click, but I've never been able to have it work binding an attribute to the visible/enabled of the row buttons and change row by row. That's never worked for me. Instead I typically do a check in the code that executes on click to let the user know if it's not available for the row. I'd love to know if there's some way for this to work, but from experience it doesn't work. 

Ryan Farley,

Thanks Ryan. I'll call it quits then and add a check on click.

Honestly, it's more of an aesthetic requirement than a functional one. Ideally I won't offer the user a button that they can't click.

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We want to add filters in the same way that you can add them to lookups using code on the page, as there isn't a no-code way to configure additional filters for Timeline components. In our case, it's filtering out non-completed Activity records from the Timeline. We don't seem to be able to using similar methods to lookups though (i.e. adding custom code to the crt.LoadDataRequest handler. Has anyone found a way to add such a filter? It looks like all the Timeline code is in the 9351.xxxxxxx JS file.

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Hello,
We must say that the ability to add filters to a timeline is under development. Unfortunately, we cannot tell when it will be added.

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Hello,

 

how is it possible to implement action to create account address by geolocation in mobile app?

 

I see, that Creatio field sales can get location of check-in. So, if we use similar functionality, we have just to find address of these coordinates.

Do you have any idea how to do that?

 

Thank you!

Vladimir

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Hi Vladimir! How are you? It seems you could use for example this service from Google Maps Platform:   https://developers.google.com/maps/documentation/geocoding/requests-rev…

Uriel Nusenbaum,

Thank you for this information. Do you know, does this service require any lincense from Google?

 

Vladimir Sokolov,

You should configure an API Key follow this article: https://developers.google.com/maps/documentation/geocoding/cloud-setup and here you have the pricing information: https://mapsplatform.google.com/pricing/
You have the option to try the service and several requests per month for free.
Regards.
 

Hello Vladimir,
Thank you for your question.

After consulting with R&D team i got some information regarding your case. Mobile phones have build-in API to work with geolocation however currently it is impossible to customize our mobile application directly. Javascript also has some methods to determine user's geolocation like getCoordinates. 
So the possible workaround right now is to create service that will receive coordinates from and send them to an external service like Google Geolocation.

Hope this helps and let me know if you any question left.

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We run code on our leads page that when the page is saved with required fields that aren't populated we have pop-ups to prompt the user to collect the data in sequence. The sequence in which these pop-ups happen appears to be based on the business rules of the page... How do we update the order of the business rules (to force an order update of which fields get marked as required, and in turn the pop-up sequence)?

 

Thank you for any insight.

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Good day!

Would it be possible for You to provide us with the code You are attempting to run along with the screenshots of the pop-ups that You end up seeing?

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Is it possible to trigger the Freedom UI Live Data Refresh mechanism (LiveEditing feature) for a specific record from C# code? We have a C# process that is updating data directly in the database for performance reasons, but in certain circumstances we may want to trigger the Live Data Refresh of the record(s). Is this possible in any way? Or do we have to implement a workaround by refreshing from JS code when we think we may have to (so would be over-refreshing and not using the Live Data refresh mechanism).

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You can see how that feature works by looking at the "LiveEditingBaseEntityEventListener" source code schema. In initial versions you could see they were just using MsgChannelUtilities.PostMessage and the message name, but in 8.1.2 that has been abstracted away. Still you could execute the same way as implemented in that schema.

Ryan

You can see how that feature works by looking at the "LiveEditingBaseEntityEventListener" source code schema. In initial versions you could see they were just using MsgChannelUtilities.PostMessage and the message name, but in 8.1.2 that has been abstracted away. Still you could execute the same way as implemented in that schema.

Ryan

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Hi Community,

 

I am currently working on Process elements  in Creatio. However, I find that the Save and Publish process with Script Task Element is taking longer time than expected, and I'm looking for ways to speed up this process.

 

Has anyone faced similar challenges and found effective solutions? If so, please share your experiences.

 

Best Regards,

Ajay Kuthe

 

 

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Gareth Osler,

You can add the Creatio NuGet package to your local Visual Studio project for the Creatio/Terrasoft references also (without a local install). https://www.nuget.org/packages/CreatioSDK

Ryan

I have the same question, especially with one instance having a compile time of 10 minutes.

 

There is some documentation on using external IDEs here External IDEs | Creatio Academy.

 

The following looks interesting, but I'm not sure if a local Creatio instance is required:

Develop C# code in a custom project | Creatio Academy

Develop C# code in a custom project | Creatio Academy / Write C# code for Creatio in the cloud

If you turn on the option in your package for it to compile to it's own assembly then it should take less time since it's only compiling your package and not the entire system.

Other than that, developing externally using tools such as clio would speed the process up. 

Some of scripts that are used in many processes can be transformed into User task

Some best practices documentation videos, updated / new e-learning courses would be great in order to maximise the development in nocode and in code with Creatio  (video courses which can also show how to maximize the use of different tools like clio etc...) the amount of information at the moment is still disparate and super light. 

To build an assembly the Terrasoft libraries are needed.  A local Creatio install would be needed (unless there is some other way).

 

Gareth Osler,

You can add the Creatio NuGet package to your local Visual Studio project for the Creatio/Terrasoft references also (without a local install). https://www.nuget.org/packages/CreatioSDK

Ryan

Ryan Farley,

 

Following the instructions from Write C# code for Creatio in the cloud I'm getting the following error running Executor.exe

 

.\Executor.exe

Unhandled Exception: System.Net.CookieException: The 'Value'='Lax,.ASPXAUTH' part of the cookie is invalid.
   at System.Net.Cookie.VerifySetDefaults(CookieVariant variant, Uri uri, Boolean isLocalDomain, String localDomain, Boolean set_default, Boolean isThrow)
   at System.Net.CookieContainer.Add(Uri uri, Cookie cookie)
   at Executor.Program.TryLogin(String userName, String userPassword, String authServiceUri)
   at Executor.Program.Login()
   at Executor.Program.Main(String[] args)


The instructions are essentially to build an assembly locally and then I think upload it to the cloud instance using Executor.exe.  It looks as though it is not able to log in to the cloud instance due to an invalid cookie value.  I can't think of  a way round that.

 

[Edit] Apart from upload the assembly manually, would only take a few seconds!

 

[Edit] Could clio CI/CD be used to automate deployment?

 

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Hi Creatio Community,

 

I hope you're all doing well. I have question with managing app updates and would appreciate your insights.

 

Scenario: I have developed an app and released version 1.0 on the Creatio Marketplace. Some clients have installed this version and made custom changes to the app. 

Now, I am preparing to release version 1.1 with new features and bug fixes. My concern is that when clients update to version 1.1, their custom changes overwritten or not?

 

1] What are the best practices to ensure client-specific changes are not lost during the update?

 

2] Are there any tools or features within Creatio that can help manage and merge client customizations with new updates?

 

Thank you in advance for your assistance and suggestions.

 

Best Regards,

Ajay Kuthe

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Hi Ajay,

 

Let's look at how the customization process works in general. 

 

When a customer makes any changes to the installed application, your core logic remains unchanged. Instead, the app is extended with a new package where replaced schemas are created, inheriting your core schemas. When you make new changes to the app and customize these core schemas, after delivering a new version to the client, only those core schemas will be updated. The customer's inherited schemas will remain unchanged.

 

Therefore, custom changes will not be overwritten. However, we recommend supporting backward compatibility to avoid breaking custom changes after delivery.
 

If you are going through the update process together with the client, we suggest using the delivery process article to build a safe delivery process.

Hi Ajay,

 

Let's look at how the customization process works in general. 

 

When a customer makes any changes to the installed application, your core logic remains unchanged. Instead, the app is extended with a new package where replaced schemas are created, inheriting your core schemas. When you make new changes to the app and customize these core schemas, after delivering a new version to the client, only those core schemas will be updated. The customer's inherited schemas will remain unchanged.

 

Therefore, custom changes will not be overwritten. However, we recommend supporting backward compatibility to avoid breaking custom changes after delivery.
 

If you are going through the update process together with the client, we suggest using the delivery process article to build a safe delivery process.

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