Hello,

During the merge, one of the records is deleted. Seems like the one you try to remove has some value in UsrAdresseDeFacturationId that has some connection in other entities.

It is necessary to make sure your deleted record during the merge doesn't have any associated records that has reference to the value in UsrAdresseDeFacturationId.

Regards,

Dean

Hello Dean,

Thank you for the answer.

It looks like that i cann't merge my two accounts because there are orders using the Invoicing address.

So will it be impossible to merge the accounts ?

Hi Nicolas,

It is better to have a look into the issue directly on the website to prevent merging incorrect data and loosing it.

Please email the support team at support@creatio.com so that our team could have the access to the website and give you the exact solution.

Regards,

Dean

Hi LÉZORAY Nicolas Can you please tell me how you resolve the issue? Thanks, 

Hi Federico, the support solve the issue.

Since, no merge error

 

Hello Nicolas, 

As we can see from the provided screenshots, the user uses the Google Chrome browser. We recommend using the last official version of Chrome on the Creatio release date. 

In case the issue with the layout can be reproduced in different browsers with different screen resolutions, we kindly ask you to contact us at support@creatio.com for further analysis. 

Thank you in advance!

Olga. 

the last version of Chrome was allready installed on the computer. i reinstalled it but the problem reappears.

i will try to reinstall the graphic card driver

LÉZORAY Nicolas,

Thank you for letting us know! Please, feel free to contact us at support@creatio.com in case the issue can be reproduced on different devices and is nor connected to the graphic card driver itself. We would be happy to assist. 

Best regards, 

Olga. 

Olga Avis,

hello Olga,

I'm in the same company as Nicolas and i have some more informations to provide about this issue, there is lot of errors showing up in Chrome console, including some http 400 errors, following post is a full dump from the contacts page, where the issue happened. 

Best regards,

Patrice

deleted content

Hello Patrice Vigouroux,

Thank you for providing additional information! Could you contact Creatio technical support team at support@creatio.com for further analysis?

Please, send an email with a detailed description of the layout issue and we will check if it is connected to the OOTB functionality.  

Once the solution is found we will post it here as well. 

Thank you in advance!

Olga. 

ok, email sent, thank you!

Hello Nicolas,

At the moment the scale settings can be configured and saved only for all users and there is no out-of-the-box logic that allows you customizing the gauge dashboard in the way you've described. As a solution of your case you can try to create your own custom widget via additional development (this Academy article will be useful: https://academy.creatio.com/documents/technic-sdk/7-16/adding-custom-dashboard-widget). And in the following article you can find information about how to configure the “Gauge” dashboard in general: https://academy.creatio.com/documents/base/7-16/gauge-dashboard-tile

Also, you can check marketplace application which are related to dashboards and possibly you will be able to find some tools that will resolve your business task.

For example, if you need using formulas in a dashboard - this marketplace app provides this functionality: https://marketplace.creatio.com/app/calculated-charts-creatio

Advanced dashboard designer will help to design your dashboards in easier way: https://marketplace.creatio.com/app/advanced-dashboard-designer

Best regards,

Roman

Dear,

The issue happened due to the incorrect using of the file development mode for working with the server side source code.

Please find the information about how to do it propery in the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-16/overview

Best regards,

Norton

Hi Allen, 

Sure, there is an option to block such functionality. However, please note that the development process should be applied.

1. Firstly, you need to create a replacing client module schema for the "FileDetailV2" client module. Please find the information about it in the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-16/creating-custom-client-module-schema

2. In a new replacing client schema, please insert the code below:

define("FileDetailV2", [],
	function(ViewUtilities, ConfigurationConstants, ConfigurationEnums, RightUtilities, DefaultProfileHelper) {
	return {
		methods: {
			/**
			 * ########## ######## ########### ###### ############## ######.
			 * @return {Array} ######## ########### ###### ############## ######.
			 */
			generateButtonMenuItems: function() {
				let itemsConfig = this.callParent();
				const itemsConfigUpdated = (itemsConfig = []);
 
				return itemsConfigUpdated;
		},
	}};
});

3. Save the changes and hard-reload the page.

Regards,

Anastasiia

Anastasiia Markina,

Why would you still want to call the parent method? Wouldn't it make more sense to just re-write the method to just return an empty array? e.g.:

define("FileDetailV2", [],
	function() {
	return {
		methods: {
			/**
			 * ########## ######## ########### ###### ############## ######.
			 * @return {Array} ######## ########### ###### ############## ######.
			 */
			generateButtonMenuItems: function() {
				return [];
		},
	}};
});

Hi Harvey, 

Sure, such a solution is appropriate, too. However, it's always better to use this.callParent method to avoid any issues through future updates. 

Thus, this.callParent calls the parent method firstly instead of re-writing or breaking its logic, so this is a safer approach for a client module schema replacement.

Regards,

Anastasiia

Hello Community,



Can someone help with this? Need to be able to locate where & how the changes are stored. We need to be able to migrate changes from an earlier legacy system to this change log. 

For table Activity try checking ActivityLog or SysActivityLog. I found it to be TablenameLog in my system.

Dear Thanh,

Currently, Creatio uses same schema code for all mini pages, so modifying "View Mode" will lead to changes in other modes. Our developers know that some users want to have different views and are working on implementing this task in future releases. 

Best regards,

Angela

Dear Akshit,

Unfortunately, there is no such functionality in the application. Please note that we have notified the development team about your request.

Best regards,

Norton

Hi Marcin,



To set the model to learn prediction based on similar customers purchases you should add the following columns to the query:



Id (just an identifier)

user_id (a user)

item_id (something purchased by the user)

value (how much did the user purchase, but you can leave it 1 if it's important to see the fact of a purchase)



You should add those values to additional metadata as it is shown here:

https://academy.creatio.com/documents/technic-sdk/7-16/how-implement-custom-prediction-model

You can find more information regarding queries here:

https://academy.creatio.com/documents/technic-sdk/7-16/creating-data-queries-machine-learning-model?document=administration



Unfortunately, we don't have a separate article regarding this type of ML model (Recommendation).



Thank you.

Bohdan Zdor,

Thank You for explanation. To better understand this tool please clarify me some concerns:

Is this “advanced tools to add columns” overrides basic training data set resulting from “Recommendation dependency” query or this is additional data which are corellared with basic query ?

I mean .. “Query for selecting additional training data”, “Query metadata for selecting additional training data”.

I yes, then what is principle to building additional select ("new Select") to maintain relation between 2 queries (basic and advanced) ? Eg. that selected object should be the same (“Recommendation dependency” = "select .. From x"), what else ?

“Query metadata for selecting additional training data” – In posted documentation

https://academy.creatio.com/documents/technic-sdk/7-16/how-implement-custom-prediction-model?_ga=2.41994279.328510928.1596630980-1487324197.1596630446

additional columns are set:

{

    "inputs": [

        {

            Id

        },

        {

           attr1

        },

        {

           attr2

        }

    ],

    "output": {

        attr3

    }

}

In recommendation case in "inputs" tag i may add Id and eg. Account Country, Account Category ??

What I have to add then in "output" tag ?

In Your example I understood that as a input I have to add

Id -> Object Id

user_id -> Account Id

item_id -> Product Id

value  -> Quantity

when eg. Query data set is a “Product in Quote”, right ?

Regards,

Marcin

Marcin Kott,

Advanced parameters are merged with parameters that are formed by standard tools and as a result are formed one common set of parameters. Moreover, in the advanced settings, you can also specify additional filtering parameters.

For recommendation models, no "additional" parameters need to be passed, since the models are trained on transaction data, or any other interaction of the client with the product, for example, the product in the order. The model will not accept any other parameters.

Extended selection is needed for these models, for example, in order to combine data on purchases of goods and views of goods on the site. Then a selection is written that somehow aggregates this data, but as a result, it is necessary to still get a selection of the type - client, product, number.

In recommendation case in "inputs" tag i may add Id and eg. Account Country, Account Category ? - It is impossible to divide this way, since the selection should contain only Id (just an identifier)

user_id (a user)

item_id (something purchased by the user)

value

Finally, there are actually two options for recommendations – selection by standard tools or completely form it using a custom query.

Best regards,

Norton

Hi Ankit,

Pivot tables were developed using angular in our system and connected to the app as custom element and use shadow dom for styles encapsulation. And the screenshot cannot be done because of the shadow dom. Screenshot is performed using html2canvas library and it has an issue on GitHub https://github.com/niklasvh/html2canvas/issues/430. We tried updating the html2canvas library to the latest version but the error still reproduces and we are now working on developing our own rendering. So as for now there is no workaround for this problem, but using third-party screenshot tools.

Best regards,

Oscar