1. We are trying to create a campaign and for that campaign when we try to add a flow.
  2. In the flow, we have added “Add Data” for object “activity” as showed in the screenshot
  3. When we click on the column values to set option, a list of fields are displayed but unfortunately “Contact” field is not available.
  4. As activity is OOTB created object, by default it does contain contact and account fields but we are not sure on why it is not being listed in the dialog box

 

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Amritha ,



Any object created by the campaign (e.g. activity) is automatically connected to the contact entity via business logic of the campaign. There's no need to connect it manually. 



Best regards, 

Yurii. 

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Hello,

 

In our Creatio CRM we have a number of email templates that display numbers related to currencies and other values. Our client has requested a specific format that requires to have certain thousand separator (10,000,000.00).

 

We haven't found any way to specify format in the email macros. Does anyone know of a way to achieve this in an email template?

 

Thanks, regards.

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Hello,

 

The macros take the actual value in the database. If you have 10,000,000.00 on UI, in the db you will have 10000000.00. That's why macro value has no separators. Currently it is not possible to add comma separators in macros. We have active task in our backlog to implement this logic for macros as well, but it will be available in future application versions.

 

Regards,

Dean

dean parrett,

Has there been a release to fix this issue?

 

As far as I can see it has not changed.

Kieron Moran,

We have checked this and this functionality has not been implemented yet. 

Mira Dmitruk,

Do you know when it will be implemented? The original question was asked 2.5 years ago.

Kieron Moran,

Hello,

 

Unfortunately, we do not have an exact ETA at the moment.

Once it is implemented, it will be mentioned in the Release Notes at https://academy.creatio.com/docs/release

 

Best regards,

Yuliya

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Hi Team,

 

My requirement is to run a scheduler job on monthly basis, Which would retrieve all employee and then group by a specific conditions and do some calculations and update them.

 

To do calculation we need to retrieve the few more objects.

So that we can do this using C# in console application i can run in task scheduler as i am using OnPremise Creatio CRM.

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Hi Nagaraju,

 

To run this action once per month a business process with a timer can be created that will create a scheduler task. And then you can either add a script task to the process, or use read data and read a collection of records or implement any other logic required.

 

Best regards,

Oscar

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Hi Community,

 

Is It possible to send SMS from Creatio,

 

I have 2 scenarios

1. Sending SMS from Contact Page

2.Sending SMS from a Marketing Campaign

 

Please  share the resource if it is possible in any revised versions of creatio ?

 

Many Thanks!

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Hi Akshit,

 

it is not possible out-of-the-box. However, there are some (paid) marketplace add-ons that enable you to do this.

Another way would be to programmatically add the functionality on your own, but you will need some SMS gateway to send the messages, which will usually cost something.

There is an example in the academy about how to add a custom marketing campaign element for sending SMS here: https://academy.creatio.com/docs/developer/elements_and_components/marketing_campaigns/marketing_campaigns#title-1457-3

 

BR,

Robert

It is possible to use Web service in your business process to send SMS via a lot of SMS providers

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I have column in object called "Lead no" in format- "L_". I want to get the maximum value of integer value in the same through esq.

SQL query of something like this:

SELECT MAX(CAST(SUBSTRING("UsrName",3,length("UsrName")) AS DECIMAL)) FROM "UsrLead"

can someone help me on this?

Thanks

 

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Hi Gokul, 

 

Here are some examples how you can implement it : 

 

1. By using direct SQL queries 

 

https://customerfx.com/article/executing-direct-sql-statements-in-a-pro…

 

2. By using "Select" class 

 

https://academy.creatio.com/documents/technic-sdk/7-15/retrieving-infor…

 

3. By using client side logic (but modifying this code according to your business logic) example below

 

var esq = Ext.create("Terrasoft.EntitySchemaQuery", { rootSchemaName: "Activity" });

 

esq.addColumn("Account.UsrINN", "AccountINN");

var column = esq.addColumn("ModifiedOn");

column.orderDirection = Terrasoft.OrderDirection.ASC; 

 

esq.rowCount=1; 

 

esq.filters.addItem(esq.createColumnFilterWithParameter(3, "Account.UsrINN", "7730616959")); 

 

esq.getEntityCollection(function (result) {

    if (result.success && result.collection.getCount() > 0) {

        var item = result.collection.getByIndex(0);

        var INN = item.get("AccountINN");

        var modOn = item.get("ModifiedOn");

    }

}, this);

 

 

P.S. Please refer the post below about ESQ access rights, that could be also useful for you 

 

https://community.creatio.com/questions/access-issue-esq

 

 

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We are trying to automate the assignment of user/agent(Operator) in Queue when a queue item is inserted from a object using C#. When we are trying to debug the code on object onInserted mode it is not hitting the breakpoint. 

Can any one help on this?

Quick Workarounds are appreciated.

Thanks!

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Hi Nageswara, 

 

Firstly please check the "QueueItem" object and set up checkboxes according to your further events

If you activate this checkbox (on Updating as you need) you will see new field below which was generated automatically. The value of that generated field will be used as trigger for the object process. In your case the override method will be "IsInserted" , where your logic is implemented. 

 

 

Here is more information : 

 

https://academy.creatio.com/docs/developer/back-end_development/entity_…

 

Best Regards, 

 

Bogdan L

Bogdan Lesyk,

 

Thanks for the reply Bogdan,

 

We did the same thing here, but we are unable to debug the code in VS, We put a break point on method OnInserted() mode but it is not hitting the break point when a QueueItem record  is inserting, but somehow it is inserting in DB.

 

Can you pls help on this?

 

Best Regards,

Nageswar

 

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Hello Community,

 

We need to hide the "What can I do for you?" container whenever a communication panel module is loaded. This is to induce a responsive behavior when the screen resolution is >=1440PX.



Is there a way to trigger CSS change when a communication panel module is rendered?



 

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Additionally, if you only wanted to do this when the screen resolution is less than 1440px you could add the following: 

@media only screen and (max-width: 1440px) {
    #mainHeaderContainer.opened-right-panel #header-command-line-container {
        display: none;
    }
}

Ryan

Hello Shivani,

Add the following CSS for this:

#mainHeaderContainer.opened-right-panel #header-command-line-container {
    display: none;
}

When the right panel opens the command-line (what can I do for you?) will disappear. When it closes it will reappear. See https://share.customerfx.com/xQubRjWj

Ryan

Additionally, if you only wanted to do this when the screen resolution is less than 1440px you could add the following: 

@media only screen and (max-width: 1440px) {
    #mainHeaderContainer.opened-right-panel #header-command-line-container {
        display: none;
    }
}

Ryan

Thanks Ryan! This works!

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When a lead is created "Lead Management" process is called, wanted to know where this call is initiated. So that I can call this when a lead is created from mobile app. Thanks in advance. 

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Hello,

 

The lead management process is called upon clicking the "Qualify" button on the lead page:

The logic of the button is stored on the LeadPageV2 schema:

The onLeadManagementButtonClick method is a part of LeadManagementUtilities and you can also study the implementation of the process call there.

 

Best regards,

Oscar

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Hi Community,

 

I've integrated Telegram with Creatio Chat,

but could we integrate our company site chat with Creatio?

 

 

If it's possible, then what is required, and are there any tutorials?

By the way, is there a #chat tag? Let's introduce.

 

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Hi Yuriy,

 

In-built Creatio functionality allows integrating with Telegram and Facebook chats and the procedure is described here (I believe you used this article to integrate with Telegram in your case). You will need to study the implementation of the Telegram integration in the system (server code part, not the Creatio UI part) and check if the API of your site chat allows integrating it with 3rd party services.

 

Unfrotuantely there are no tutorials on the Academy on this particular topic since this is a server-side development using API services.

 

As for introducing the new tag - I will ask our community team to add one.

 

Best regards,

Oscar

Oscar Dylan,

Does this method require Creatio to be on-site? We have it in the cloud currently

Yuriy Konstantinov,

 

No, the endpoint where you chat logic is stored should be available for the cloud-based apps. If it has no firewalls and can send\receive requests\responses from the Internet then there is no difference if the app is located in the cloud or locally.

 

Best regards,

Oscar

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Hello,

We want to disable the ability to use the "New" City/State option in the City/State lookup fields of an address. What is the best way to accomplish this?

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Hi Allen Dsouza,

 

This button is displayed if the Lookup has an edit page. If we are talking about a selection card from a lookup, the "getSelectionControlsConfig" method in the "LookupPageViewGenerator" schema is responsible for loading the list of edit pages.

 

There is no instruction, but the "BaseLookupPageV2" schema is responsible for this page \ window, the "Add" button name is: "SeparateModeAddRecordButton", the "ActionsButton" - it's action button. You can replace and customize the visibility of these buttons as you need.

 

P.S. If you have an option to hide it without using code, I'm suggesting you to do it, just by changing "Lookup view" from "Selection window" to "List" and there will be no option to add "New" City/State. (Example attached below)







Best Regards, 



Bogdan L.

Dear Allen,

 

Thank you for your question!

 

The best way to accomplish the restrictions to add new records to a lookup without development would be to update the Object Permissions.

 

Navigate to the [Object Permissions], find there the required lookup, and disable the "Create" option for "All employees" (or for a different group if you are using them):

 

And save. Make sure to "Update the record permissions" in the Action drop-down menu.

 

The result would be like in the screenshot below:

 Hope this helps!

 

Thank you, hope you have a great day!

 

Regards,

Danyil

Danyil Onoprienko,

Thank you for the suggestion! Due to some complex security setup in the system, we are considering using code disable/hide the "NEW" option on the lookup. Is there a way to do this?

Hi Allen Dsouza,

 

This button is displayed if the Lookup has an edit page. If we are talking about a selection card from a lookup, the "getSelectionControlsConfig" method in the "LookupPageViewGenerator" schema is responsible for loading the list of edit pages.

 

There is no instruction, but the "BaseLookupPageV2" schema is responsible for this page \ window, the "Add" button name is: "SeparateModeAddRecordButton", the "ActionsButton" - it's action button. You can replace and customize the visibility of these buttons as you need.

 

P.S. If you have an option to hide it without using code, I'm suggesting you to do it, just by changing "Lookup view" from "Selection window" to "List" and there will be no option to add "New" City/State. (Example attached below)







Best Regards, 



Bogdan L.

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