Marketing_Creatio | Community Creatio

Question

09:53 May 11, 2023

Hi,
We'd like to hide section records depending on functional roles.For example we have a Employees section created .In the Contact section should be visible just Contacts with contact type different from Employee.
Is there a way to do that ?
Thanks

1 comments

Anastasiia Zhuravel

13:39 May 12, 2023

Hi,

You can setup the access rights for the records based on the functional roles in "Object permissions" section. Detailed information can be found in this article. However, such access rights would relate to all the records in a section, unless all the needed records are created by a specific user role.
Alternatively, you can use folders in a section to provide access to the needed records only to a specific user role.

Best regards,
Anastasiia

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Question

Is there a limit on the number of sender (corporate) domains that can be added for marketing purposes?

Vishal

02:03 May 04, 2023

Hello,

We're dealing with a use-case in which our client has multiple email domains- in excess of 10 and want to use multiple email ids (that belong to those domains) while sending out bulk/ trigger emails. Is this possible on Creatio Marketing Cloud and if yes, is there a limit on the number of email domains that can be set up?

Thank you

1 comments

Bogdan

14:44 May 04, 2023

Hello Vishal,

There is no such limitation in our system.

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Question

Marketing_Creatio

8.0

How do you send Trigger and Bulk emails to multiple email types.

Vishal

18:43 May 01, 2023

Hello,

As a part of the contact object I have two different types of email communication options a) The Regular OOTB email field and b) newly added 'Communication Option' of type 'email' called "Corporate Email"

How can I specify the system to use the email id in the "Corporate Email" field for bulk emails and for trigger emails and not utilize the value in the OOTB email column while sending out bulk emails or when running marketing campaigns?

0 comments

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Question

Marketing_Creatio

8.0

Landing Page Integration - Detail Mappings

Adharsh

02:21 Apr 26, 2023

Hi All,

How to map the related detail records from the section(root schema) with the external web form using landing page integration.

Example Scenario, When we are trying the create a Lead record using the landing page integration. The web form contains the "List of interested Products/Equipment" which is multi-select. When the user selects the values from the multi-select it should create a record in the Product detail in the Lead section. How do we implement this scenario?

1 comments

Roman Brown

19:05 May 13, 2023

Adharsh,

There is no OOB functionality yet which would allow you to achieve the described goal.
However, you can consider the possibility of creating this functionality by means of development.
Following articles can be helpful in this case:
https://academy.creatio.com/docs/developer/application_components/landi…

Thank you.

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Question

Marketing_Creatio

8.0

Section Wizard Problem

Hoang Phung Hiep

11:48 Apr 18, 2023

Dear sir/madam

Why I do not find the Section Wizrard for Contact Section.

File attachments

wizard.png

1 comments

Bogdan

17:10 Apr 18, 2023

Hello,

Since it's a new Freedom UI page, you should open the edit page:

Please find more information here.

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Question

Forms: 3rd-Party Integration WordPress plugin stopped working

Christelle Samson

22:27 Mar 30, 2023

Hello,

Our forms are not sending entries to Creatio since yesterday or early this morning.

Anyone having the same issue?

4 comments

Anastasiia Zhuravel

22:57 Mar 30, 2023

Hello,

Could you please elaborate a bit on the issue you have? Is there any specific error while using the functionality?

Christelle Samson

23:55 Mar 30, 2023

Anastasiia Zhuravel, WordPress auto-updated to 6.2 from 6.1.1 last night and since then, the entries are stuck in my wordpress database and not going into Creatio. I'm using Gravity Forms and I'm not seeing any error message. I also tested another form we use in Drupal 7 and these work fine

Yevhen Vorobiov

13:36 Apr 03, 2023

Hi Christelle,

Thank you for bringing this issue to our attention.
The connector you are referring to is no longer supported. As such, we have removed it from the Marketplace.

We recommend setting up the integration using the following functionality instead:

https://academy.creatio.com/docs/user/customization_tools/web_services

https://academy.creatio.com/docs/user/setup_and_administration/base_int…

Yevhen Vorobiov

19:22 May 11, 2023

Christelle Samson,

Hi Christellle,

We have found a new way to integrate WordPress forms using WP engine version 6.2 and upper. Please take a look at the article below. I hope this solution will be helpful for you.

HOW TO CONNECT WORDPRESS FORMS TO CREATIO

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Question

MJML

Marketing_Creatio

8.0

Strip MJML Content block

Stefano Bassoli

18:47 Mar 29, 2023

Hi support,

Is it possible to create an email content block without mjml code inside?

4 comments

Orkhan

22:01 Mar 29, 2023

Hello Stefano,

Yes, it is possible to create an email content block without using MJML code. There are various ways to create email content blocks, such as using HTML code.

Best regards,
Orkhan Gojaev

Stefano Bassoli

22:05 Mar 29, 2023

Orkhan,

I would like to use the html embedded editor for editing html directly in the email designer.

I can cut and paste an html snippet on email designer, but the end user have to use an external html editor.

Is it possible to use the content block and the relative embedded editor without MJML?

Stefano Bassoli

22:10 Mar 29, 2023

Many anti-spam/anti-virus software remove the html comments used by MJML in the body of emails, so emails received by recipients differ from the preview shown by creatio.

Orkhan

14:06 Mar 30, 2023

Hello Stefano Bassoli,

Could you please explain in more detail when and why end users have to use an external HTML editor, and what issues you are facing with the current editor you are using? Additionally, I'm interested in learning more about the problems with your markup, so that I can better understand your needs. If possible, please provide me with a detailed description of the situation so that I can provide you with more specific information.

Best regards,
Orkhan Gojaev

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Question

Marketing_Creatio

8.0

Trouble with setting up local environment.

Rakesh Mahajan

10:18 Mar 28, 2023

Hi,

I am trying to setup the creatio local environment. I am facing a problem asper the bellow screen shot.

Have any one have faced this problem ? Any thought how to resolve this?

1 comments

Kalymbet Anastasia

16:20 Mar 31, 2023

Hello,

This error could occur due to a missing assembly binding redirect, which means that the application is trying to load a version of the assembly that is not compatible with the version installed on the system.

To troubleshoot this error, you can try the following steps:

Check if there are any missing assembly binding redirects in the web.config file of the application.
Check if there are any conflicting versions of the assembly on the system that could be causing the issue.
If the application is running in an Azure Functions environment, check if the correct version of Azure Functions is being used.
Check the logs for more information.

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Question

Marketing_Creatio

8.0

How to add an event to recipient's agenda directly from Marketing email

David Belanger-Goyette

15:38 Mar 24, 2023

Is it possible to have the following flow:

1-Send a marketing Email from Creatio (Event invitation)

2-That Email includes an RSVP button.

3-Clicking the button will automatically offer the Email recipient the option to add/save the meeting invitation to their calendar.

I have seen this functionality implemented, anyone knows how to add from Creatio Email marketing. Any specific connector? Thank you in advance

1 comments

Max

14:49 Mar 28, 2023

Hello!

When you are creating an event in a certain service (Google Calendar, for example), there is an option to create a link that adds an event to the google calendar:

If you want a universal link, you would need to generate an .ics file and put a link to it into the email.

You can add such links to the email template and hide them under text, buttons or images.

Best regards,

Max.

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Question

Trigger Emails have no "System Email" flag

Robert Pordes

13:31 Feb 20, 2023

Hello community,

our customer needs to send out trigger emails from a campaign to contacts who have the "Do not use email" flag set at that moment.
The emails are confirmations for the contact persons that they have registered for an event, so that is completely fine from a legal and GDPR perspective (=legitimate interest).

However, it is currently not possible, because trigger emails miss the functionality that is available in bulk emails with the "system email" flag, which causes Creatio to skip the evaluation of the "do not use email" flag before sending the email.

Does anyone know of a way to work around this? Programming would also be fine.

Thanks in advance and br,

Robert

2 comments

Bogdan

16:04 Feb 20, 2023

Hi Robert,

As for now, sending trigger emails to the users with the "Do not use email" checkbox is currently not possible via basic tools.

We've registered it in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product.

Robert Pordes

17:14 Feb 20, 2023

Hello Bogdan,

thanks, I already know that, because that's the same answer I got from the support...and that'S also the reason I'm trying my luck with the community!

BR,

Robert

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