Hi,
I am setting up automatic case registration through email. I have configured my mailbox and added it to the lookup "List of mailboxes for case registration." However, when I send an email to the configured address, only an activity is created—no case record is generated.
I also logged the "Incoming email registration process" business processes script task, and I noticed that the caseId is returning as 00000000-0000-0000-0000-000000000000.
Are there any additional features, system settings, or lookups that I need to configure for this to work properly?
I have shared a screenshot showing how the Activity appears in my communication panel.
However, it is not being registered as a Case.
Could you suggest a solution for this?
Regards,
Mahalaxmi Ganesan
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Hi team,
I have identified the issue. It was caused by the lookup 'Blacklist of email addresses and domains for case registration', where certain domains or email addresses get blacklisted under specific conditions. If you encounter a similar issue, be sure to check this lookup.