case
support
SharePoint
external
Studio_Creatio
8.0

Good morning,

I am looking to create an external case support page but not interested in creating a web page just to support that. Has anyone used Sharepoint or something similar to do this?

Any other ideas out there?

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You can use Jotform to create a case registration form.
You can check out our blog post for lead registration using Jotform and adjust it for support case registration: https://experceo.com/posts/jotform-to-creatio-webhook--make.com-no-code-integration-guide/

 

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hello, i have a problem when using collection of record like this

I want from this collection of record passed by button to BPM to be assigned to different object like for the first object will be assigned to supplier 1 second to supplier 2 etc, it is possible to do that because i only know you can process it one by one

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Hello.

You can use the out-of-the-box functionality to process records differently based on the specified condition. For each record, a separate business process instance will be launched. Within the process, you can configure how the system should identify the required supplier using standard elements. For more detailed information on business process functionality, please refer to the Academy documentation: https://academy.creatio.com/docs/8.x/no-code-customization/category/process-elements-reference

Best regards,
Antonii.

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Studio_Creatio
Sales_Creatio
Service_Creatio
sales_enterprise
8.0

Hello Community,

I have a custom Image field (e.g., UsrSignature as shown in Image below ) in Contact object and I want to:

  1. Display the Image field on a page so that users can upload or view images directly from the UI.
  2. And use the image in reports so that it prints correctly as an image in Word files.

I am looking for best practices on:

  • How can I bind an image field to the UI for uploading and on-screen preview?
  • How to include image fields in Creatio reports so that the uploaded images appear as expected.

Any examples, code snippets, or guidance would be highly appreciated.

Thank you in advance!

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Hello,

You can add an image preview to the page using the page designer. For details, see the following article.

To include the image in a printable, refer to this Community post.

Hello Dymytriy Vykhodets,

In this reference Images are not visible.  Community post.

And Thank you for the suggestions. Currently, the UsrSignature field, which uses the 'Image' data type, is not visible on the designer page.(To drag and drop)

I attempted using the 'Image Link' data type field to upload the image and generate the report, but the result was incorrect.

In the image below, you can see the Report Template on the left and the generated report on the right, which shows the image name instead of the actual image.

Thanks for the reply.

 

I found the solution. We can use <Signature Url.Image> to print the image in the report.

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FreedomUI
Business Process
pre-configured page
Studio_Creatio
8.0

Hello Creatio Community,

How can I create a dropdown on a Freedom UI form whose options come from an arbitrary object (for example, Contact) and apply a custom filter that uses a page parameter? 

For example, populate the dropdown from Contact, but only show records that match a condition involving a page attribute (via Relationship table where AccountAId is AccountId on the page and ContactBIs is field to populate in the dropdown). What’s the recommended approach? A small code example would be great.
 

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Hello,

You can try to use the Business rules on the page with the static filter or the general one to achieve your goal. Here is an example that may be useful:

Here is the article that also may be useful: https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

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Hello Creatio Support,

I have created a trial Studio instance. I have successfully installed Customer 360. However, after installing “Order and Contract Management” module, I am getting Compilation Error.

On clicking it in detail, it shows below,

 

File Name : CopilotGenerateProductDescriptionUserTask.CrtOrderContractCopilot.cs

Description: 'ICopilotEngine' does not contain a definition for 'GetAvailableIntents' and no accessible extension method 'GetAvailableIntents' accepting a first argument of type 'ICopilotEngine' could be found (are you missing a using directive or an assembly reference?)

Let me know if this is a known issue. Please assist me in resolving this issue.

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Hello!

Please write to us at support@creatio.com and provide external access to the website.

Regards,
Orkhan
 

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Unable_to_Log_In_to_On-Premises_Creatio_Installation_–_No_Response_After_Clicking_Login_Button
Studio_Creatio
8.0

Hello Creatio Community,

 

I’ve recently installed Creatio (on-premises) on my server. The login page loads successfully, and I am able to enter my credentials. However, when I click the "Log In" button (using the default Supervisor account), the system does not respond — it simply hangs and does not proceed to the application.

 

I checked the browser's developer console, and I’m seeing the following error:

 

all-combined.js?v=-841842480:34 Unsupported requests caching TTL: undefined. The value must be greater than 0 and less than or equal to 5000. By default the TTL was set to 1000.

_setExpirationInterval @ all-combined.js?v=-841842480:34

constructor @ all-combined.js?v=-841842480:34

i @ all-combined.js?v=-841842480:6

(anonymous) @ all-combined.js?v=-841842480:6

processCreate @ all-combined.js?v=-841842480:6

(anonymous) @ all-combined.js?v=-841842480:6

onBeforeCreated @ all-combined.js?v=-841842480:6

doProcess @ all-combined.js?v=-841842480:6

(anonymous) @ all-combined.js?v=-841842480:6

require @ all-combined.js?v=-841842480:6

(anonymous) @ all-combined.js?v=-841842480:6

doProcess @ all-combined.js?v=-841842480:6

process @ all-combined.js?v=-841842480:6

c @ all-combined.js?v=-841842480:6

create @ all-combined.js?v=-841842480:6

define @ all-combined.js?v=-841842480:6

(anonymous) @ all-combined.js?v=-841842480:34

(anonymous) @ all-combined.js?v=-841842480:34

all-combined.js?v=-841842480:34 WebSocketMaintenance: WebSocket connection ping scheduled for every [30] sec

jQuery-3.7.1.js?v=-841842480:5 JQMIGRATE: Migrate is installed, version 3.5.2

/favicon.ico:1  Failed to load resource: the server responded with a status of 404 (Not Found)

less-parser.js?v=-841842480:860 Less has finished and no sheets were loaded.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

Unrecognized Content-Security-Policy directive 'prefetch-src'.

/CreatioDev/ServiceModel/AuthService.svc/Login:1  Failed to load resource: the server responded with a status of 404 (Not Found)

all-combined.js?v=-841842480:34 Error while sending request 

                response status: 404 (Not Found)

                request url: http://localhost/CreatioDev/ServiceModel/AuthService.svc/Login

                method: undefined

                request data: {"UserName":"Supervisor","UserPassword":"*******","TimeZoneOffset":-330,"ClaimList":[{"Key":"rememberMeCheckbox","Value":false}]}

log @ all-combined.js?v=-841842480:34

loginModule.js?v=-841842480:754 Uncaught i

core-base.js?v=-841842480:772 user: Default_user/1B4B9325-66CC-DF11-9B2A-001D60E938C6

file: http://localhost/CreatioDev/core/hash/Terrasoft/amd//loginModule.js?v=-841842480

line: 754

column: 7

message: Uncaught Terrasoft.UnauthorizedException: http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd&gt;

http://www.w3.org/1999/xhtml>&nbsp;

 

IIS 10.0 Detailed Error - 404.0 - Not Found 

 

 

 

 

 

 

 

 

  

HTTP Error 404.0 - Not Found

 

  

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

 

 

 

 

Most likely causes:

 

  

       
  • The directory or file specified does not exist on the Web server.
  •           

  • The URL contains a typographical error.
  •            

  • A custom filter or module, such as URLScan, restricts access to the file.

 

  

 

 

 

Things you can try:

 

  

       
  • Create the content on the Web server.
  •              

  • Review the browser URL.
  •          

  • Create a tracing rule to track failed requests for this HTTP status code and see which module is calling SetStatus. For more information about creating a tracing rule for failed requests, click http://go.microsoft.com/fwlink/?LinkID=66439>here.

 

  

 

 

 

 

Detailed Error Information:

 

   

    

    Module   IIS Web Core 

    Notification   MapRequestHandler

    Handler   StaticFile

    Error Code   0x80070002

     

   

   

   

    

    Requested URL   http://localhost:80/CreatioDev/ServiceModel/AuthService.svc/Login

    Physical Path   E:\Creatio\CreatioDev\ServiceModel\AuthService.svc\Login

    Logon Method   Anonymous

    Logon User   Anonymous

     

   

    

   

  

 

 

 

 

More Information:

 

  This error means that the file or directory does not exist on the server. Create the file or directory and try the request again. 

  

https://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=404,0,0x80070002,19045>View more information »

 

     

 

 

 

 

  date: Fri Sep 19 2025 11:08:55 GMT+0530 (India Standard Time)

stack: undefined

writeErrorMessage @ core-base.js?v=-841842480:772

all-combined.js?v=-841842480:34 WebSocketMaintenance: ServerChannel is not opened

_pingWebSocketConnection @ all-combined.js?v=-841842480:34

 

Has anyone encountered this issue before? Could you please help me troubleshoot this?

 

Any help, suggestions, or logs I should dig into would be appreciated!

 

Thanks in advance!

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Hello!

In your IIS errors, it says:

Handler: StaticFile
Physical Path: E:\Creatio\CreatioDev\ServiceModel\AuthService.svc\Login
Error: 404

This means that you need to check if ASP.NET and WCF HTTP Activation are enabled in IIS.

Please make sure all necessary Windows components are turned on.

Go to: Control Panel → Programs → Turn Windows features on or off

Enable the following:

ASP.NET 4.6.2 or 4.7

WCF Services → HTTP Activation

You need to review and re-check the Windows features according to the following article:
https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/application-server-on-windows/enable-required-windows-components#title-252-1

Regards,
Orkhan

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Sales_Creatio
Service_Creatio
Sales_Creatio_enterprise_edition
Service_Creatio_enterprise_edition
Studio_Creatio
8.0

Hi Community,

How to to Integrate an electronic signature pad and automatically attach it to a Creatio record (for example, Opportunity or Order). Ideally, the captured signature should also be available for use in printable (Word/PDF templates) as an image.

Has anyone implemented this before?

  • What is the best way to integrate a signature pad with Creatio (JavaScript/SDK)?
  • How can we store the captured signature image in Creatio (File/Image column or Attachments)?
  • Can this be automated so the image is directly embedded into pintable's?

Any examples, recommendations, or best practices would be very helpful.

Thanks in advance!

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Greetings,


The idea to implement e-signature as basic functionality in further releases is already registered for our R&D team. 

We will add your case to it's backlog so to increase it's priority. As f​​​​or now, this issue has already been discussed in another post, this may help you: https://community.creatio.com/questions/capture-signature-mobile-application 

Also, we can suggest using the following marketplace add-on Evrotrust connector for Creatio.

Please see more details here:https://marketplace.creatio.com/app/evrotrust-connector-creatio

Have a nice day!

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I'm trying to get a query to return rows 51-100 by using esq (serverside). I thought this would do the trick : 

 var userconnection = UserConnection.Current;
 var esq = new EntitySchemaQuery(userconnection.EntitySchemaManager, "Contact");

 esq.AddColumn("Name");
 esq.AddColumn("Email");

 // Skip the first 50 rows
 esq.SkipRowCount = 50;

 // Return the next 50 rows
 esq.RowCount = 50;

 var entities = esq.GetEntityCollection(userconnection)

 

I assumed the SkipRowCount would skip the first 50 records, and the RowCountt would then return the next 50 records in the table. However, i get 0 records as result. Does anyone see what I'm missing here?

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Hello,

You can refer to these articles for more details: Customer FX article and Creatio Academy documentation.

To resolve the issue, please add this line before setting SkipRowCount and RowCount:

esq.UseOffsetFetchPaging = true;

With this change your query will correctly return rows 51–100.
 

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lookups
Business Process
Studio_Creatio
8.0

Hi,

Is there a way to get the lookup name column instead of the guid from a Read Task on a Formula?

From a trace I can see that the Lookup Name is getting loaded but i can't find a way to retrieve it, i can only make a reference to the Type field

 

I tried getting the element and then calling the get column:
 

[#Read Account.First item of resulting collection#].GetColumnValue("TypeName")

But i only get a runtime error:

An error occurred while applying the value of the parameter "RecordColumnValues" of the business process element:
    Unable to compute expression "[#[IsOwnerSchema:false].[IsSchema:false].[Element:{3fc842fe-cf6c-447b-96d6-c4a5ad44b60b}].[Parameter:{1b74925e-637e-42f3-982d-c444f038071a}]#].GetColumnValue("TypeName")", error: Object reference not set to an instance of an object.

Any help is appreciated

 

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3 comments

Hello,

If I understood your question correctly, you would like to retrieve the Lookup Name value instead of its GUID. I’d like to clarify that in a Formula you can only work with the Lookup ID, so the display value of the Lookup field is unfortunately not available directly through Formula.

If you need to use the Lookup Name in your process, the recommended approach is to perform an additional Read of the record. By reading the related object, you will be able to access the Name column and use it further in the process logic.

This way you can safely obtain the Lookup Name and ensure the process works as expected without running into runtime errors.

Hi Anastasiia, 
 

It's seems a was of time and resources to force the user to do another read action when the data is already loaded.

Is it planned as a featured to make the lookup name available to use?

 

It would save time building business processes,  make the business processes less cluttered and  take less actions on the system.
 

Hello,

Thank you for your follow-up.

The runtime error you encountered occurs because the formula was configured to call GetColumnValue on a GUID of item, which is not valid in this context.

For correct configuration of formulas, I recommend reviewing this article: https://academy.creatio.com/docs/8.x/no-code-customization/bpm-tools/business-process-setup/process-formulas

A simpler and reliable approach is to use a Read Data element: by reading the record by its Lookup GUID, you can retrieve the full information you need, including the Lookup Name, without encountering runtime errors.

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Studio_Creatio
8.0

I created list page, but I have an issue.
When add columns from data model, it's allowing me to add same column multiple times also with same data as screenshot.
I need to let user only adds any column one time, once the column added user can't add it again.
How to achieve this?


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Hello,

There is no such ootb functionality available yet. However, we have registered this idea to our R&D department to consider implementation in future releases.

Best regards,
Ivan

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