I have a question regarding creating a BPM in my environment.

When I select Contact.Id in the process (as shown in Action 1.png) and then save the process, it later shows only Contact instead of Contact.Id (as shown in Action 2.png).

Could you please explain how I can obtain Creatio Studio so that I can install and run it locally on my machine?
I would like to know the available options for downloading the local/on-premise version, including any prerequisites, licensing requirements, and installation steps.

Thank you in advance for your support

Access rights need to be assigned at the object level based on roles. 

Our requirement is two-fold:

1. Assign permissions to specific roles, and
2. Assign permissions to specific users within a role, based on certain filter conditions.

For example:

• The X role has role-based permissions, but these permissions must be overridden for certain users within the same role based on filters.
• For other roles like Y, all users in that role should have access to the records without any additional filtering.

We already have a business process that manages this logic, but the challenge is the large volume of records. Whenever we add a new role to the permission set, we must update the object-level permissions again. This unintentionally exposes all existing records to all users in the X role.

To correct this, we must re-run our business processes on all existing records to ensure that only the intended X users retain access, not everyone in the role. This becomes a very manual and time-consuming activity each time any permission change is required.

Would like guidance on how to achieve this more efficiently, ideally through customization, given the volume of records involved.

Hello. I deleted old pools in IIS and configured new Creatio. Its started succesfully, but when i fill username and pass fields in http://localhost/CREATIO/ it opens new page http://localhost/CREATIO/0/Shell/ and redirect to login page(http://localhost/CREATIO/). I have full grants to my local directory (C:\Demir\Creatio) 

Hi all,

I would like to create an autonumber format with the following pattern:

LOS-dd/MM/yyyy-autonumber
Example of the expected result:
LOS-01/02/2025-00001

I have tried using the Autonumber option on the object field (as shown in the screenshot), but it only supports a static prefix and sequential numbers. It does not support adding dynamic elements such as the current date (dd/MM/yyyy).

How can I generate an automatic number with this format?

Thank you.

Hello,

We have a client upgrading to 8.3.1 that is not ready to use AI. How can we hide the AI side panel to ensure users are not trying to work with the AI without permissions

I get an error when trying to install Customer360

2025-12-11 17:03:31,397 System.IO.FileNotFoundException: Error occured when attempting to download the package archive from the 'https://marketplace.creatio.com/sites/marketplace/files/distribution/2025-11/CrtCustomer360App_1.13.43.zip' repository to the '' local folder ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: Попытка установить соединение была безуспешной, т.к. от другого компьютера за требуемое время не получен нужный отклик, или было разорвано уже установленное соединение из-за неверного отклика уже подключенного компьютера 52.31.26.85:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.WebClient.DownloadFile(Uri address, String fileName)
   at Terrasoft.Core.ServiceModelContract.PackageInstaller.AppInstallerServiceInternal.<>c__DisplayClass27_0.<DownloadApp>b__0()
   at Terrasoft.Core.ServiceModelContract.PackageInstaller.AppInstallerServiceInternal.<>c__DisplayClass27_0.<DownloadApp>b__0()
   at Terrasoft.Core.ServiceModelContract.PackageInstaller.BaseInstallerServiceInternal.InvokeWithLogging(Action action)

Hi Team,

I wanted to check if there is a way to change the labels in the approval panel—specifically, updating “Positive” to “Approved” and “Negative” to “Declined.”

Please let me know if this is configurable or if any customization is required to achieve it.

Thank you!

Hi Team, Setup filter popup is getting freezed when we try to open the set up filter option for the folders . I am using the local environment on Windows home edition.

Hello, I'm trying to insert the lookup column "Priorità" in a list page but for some reasons it is not shown in front-end even though everything looks fine in the source code associated with the list page. Do you have any idea why this is happening?