Hello,

You can enforce this entirely on the client side in Freedom UI. The two most reliable approaches are a save handler (crt.SaveRecordRequest) and a custom validator (inline error message as the user fills the form). You can use either of these

Example - Save handler (blocks the save)

handlers: /**SCHEMA_HANDLERS*/[
    {
        request: "crt.SaveRecordRequest",
        handler: async (request, next) => {
            const owner = await request.$context.Owner;
            const individuals = await request.$context.Individuals;

            if (owner && individuals && owner.value === individuals.value) {
                request.$context.executeRequest({
                    type: "crt.ShowDialogRequest",
                    $context: request.$context,
                    dialogConfig: {
                        data: {
                            message: "Owner and Individuals cannot be the same contact.",
                            actions: [
                                { key: "ok", config: { color: "primary", caption: "OK" } }
                            ]
                        }
                    }
                });
                return; // stops the save
            }
            return next?.handle(request);
        }
    }
]/**SCHEMA_HANDLERS*/

Custom Validator: Define a custom validator on either field in the ViewModelConfig, then trigger it via the attribute change request whenever either field's value changes.

• Using both is a common pattern: validator for live feedback, save handler as a safety net.

Hello,

As mentioned above, this functionality can be achieved by implementing custom logic within the crt.SaveRecordRequest handler, which allows you to prevent the data from being saved when necessary conditions are not met.

Alternatively, you may consider implementing a custom validator.
 

For your reference, the following articles may be helpful:

"handlers" schema section | Creatio Academy
Implement the validation of a field value on a page | Creatio Academy

Good day, Tanu,

The "Queued" status is not an outright sign of issues with delivery to the participant. 

Creatio sends emails to the addressee throught the ESP, but waits for an email response before changing the status.

The Queued status may mean one of the following:

- the delivery was completed, but the reply has not been returned by the provider

- the email was queued for delivery, but until it has been Delivered or "Bounced", it remains "Waiting to retry" on the ESP side. 
Seeing as "Waiting to retry" has no corresponding status on Creatio end, the recipient remains Queued.
Email Service Providers may retry delivery for up to 48 hours (ElasticEmail) and up to 72 hours (SendGrid).

- Longer periods of being Queued may point to complications with delivery or responses not being sent out by ESP.

Should you require a more in-depth analysis of Queued status, please contact us at support@creatio.com with an Id of the BulkEmail in question. 
It is best to do so no later than 7 days after the initial delivery, as this will allow us to examine the logs before they are overwritten.

Hope this helps!

How can we resolve this?

Hello,

We reviewed the described behavior and found that the value is most likely being converted to a Date type at some point in the process. When this occurs, the time portion is removed, and the value is saved as 12:00 AM (midnight).

To preserve both the date and time, we recommend using a DateTime expression and adding the required number of days with the AddDays method instead of using date-only arithmetic.

Please try the following expression: [#Registration date#].AddDays(Convert.ToDouble([#SLA days#]))

This approach adds the SLA days to the original DateTime value while preserving the time component.

Hi Satyam,

Yes, this can be achieved, but you need to handle both actions in one custom flow.

The recommended approach would be:

1. Generate the printable report using a business process or custom backend service.
2. Save/attach the generated report to the record’s attachment object, for example ContactFile, AccountFile, or the relevant {Object}File schema.
3. After the file is created and you have the generated file record Id, trigger the browser download using FileService/Download/{EntityFileSchemaName}/{fileId}.

For uploading/attaching a file manually, Creatio provides POST /FileApiService/UploadFile, where you need to pass parameters such as entitySchemaName, parentColumnName, and parentColumnValue.

So the key point is: do not only call the download service directly. First generate/save the report as a file attachment, then use the generated file Id to download it for the user.

If this needs to happen from a Freedom UI button, the button can call a custom service or process, wait for the generated attachment file Id, and then open the download URL in the browser.

smit suthar,

Hi,

Thank you for the detailed explanation.

I understand the overall approach, but I'm still a bit unclear on some of the implementation details in Creatio.

Would it be possible for you to elaborate on the following points:

1. In the case of a Freedom UI button, what would be the recommended way to wait for the file creation and then trigger the download automatically?
2. If possible, could you provide a simple end-to-end example (Business Process or Freedom UI implementation) demonstrating the complete flow?

A more detailed example would help me understand how these pieces fit together in practice.

Thank you for your help.

Hello,
Could you please provide the steps to reproduce the configuration of this filter? Additionally, could you specify which API you are using and how you received the following message:
Discarded: it is not a unlimited field... NcsJsonField?
Thank you in advance.

Hi Grant

You’re hitting this because a Creatio remote module is not a fully standalone Angular app.

`npm start` tries to bootstrap modules that are normally provided by Creatio runtime (including `sdk_remote_module_package`), so outside Creatio you get:

`Remote entry with name 'sdk_remote_module_package' does not exist`.

Short answer:

• Can you run it fully local without Creatio? Usually no (not in a practical way for real component behavior).
• The component depends on Creatio runtime (`crt`, designer context, requests, etc.).

Fast development workflow
1. Run Angular build in watch mode:
  `npm run build -- --watch`
2. Auto-copy `dist/...` to your package `Files/src/js/<YourRemoteModule>`
3. Compile only your package (not full configuration):
  `clio compile-package <YourPackage> -e <YourEnv>`
4. Hard refresh Designer (`Ctrl+F5`)

This is the fastest stable loop today for remote module development.
 

Regards,

Julio Falcón

NCS.JulioFalcon,

Thank you :)

Hello,
In order to call your service inside the mobile handler, you need to use tools like XMLHttpRequest . With it, you can call any http link, including any service you need. It can also be used to get the system setting value if you configure a specific service that will return it.
As for logs inside the handler, I don't know if Logger.console is dependent on OS, but it definitely works on Android. Perhaps you are just searching the logs in the wrong place?
 

Hi, thanks for the reply.
Inside the handler I'm using the fetch API. Generally, making requests works - I can query the Creatio instance and the requests are visible in Request.log. The problem is that they are unauthenticated. No cookies are sent with the request, so the server has no way to identify the specific user. From within the handler itself, I was also unable to read any information about the current user. I tried hardcoding authentication as Supervisor, but it seems like the Cookie header is being ignored and I keep getting a 302 redirect to the login form.

Hello,

Our academy has excellent relevant articles on these topics. 
Leaving you the links for your convenience
Dashboards basics | Creatio Academy
Customize Word reports | Creatio Academy

Have a nice day!

Hello,

At the moment, deployment of the Creatio application within a Kubernetes cluster is being reviewed by our R&D team.

Currently, official documentation for this deployment scenario is still in progress, and there is no confirmed timeline available for its publication yet.

Once additional information becomes available, we will be happy to share updates with you.

Greetings,

Thank you for your question.

We would like to inform you that, in order to achieve your goal, you may use the new beta feature 8.3.3 – Custom Metric Formulas.

To take advantage of this functionality, please add and enable the additional feature EnableFormulaAggregationInDesigner, which is not registered and is disabled by default. You can find more details in the documentation: Implement a custom additional feature.

Once this feature is enabled, you will have an additional option within the dashboard metric configuration to define the custom formula as described.

Additionally, the metric will be automatically linked to the section where it is created. As a result, when filters are applied within that section, the metric values will dynamically update accordingly.

For your reference, please see the implemented example for the “Case” section:

If you have any further questions, please respond to this email we would be happy to help.

Have a nice day!

Daria Mudragel

Thank you very much for your answer, the information is very useful, I will definitely try to implement this.

Have a great day!!