Hello all

 

We have a Package with a few object schemas and source code schemas and we work out of file development mode. When we upload the files from file system to the application, we get an error saying "The type or namespace name 'Logging' does not exist in the namespace 'Terrasoft.Configuration'. Are you missing an assembly reference". This error happens in a few Autogenerated files (In the C# Class files for new objects we had created).

 

This is weird because we tried installing this on a brand new Vanilla instance and the same issue persist. Few questions below - 

  1. Why does this happen and what is the fix for this?
  2. Is this related to the contents of our package or related to the setup of the instance itself?

Appreciate your help!

 

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Hello Community!



This has been a recurring problem for us with no root cause/fix in sight. Request your help. 

Hello community! Would appreciate your help here

Dear All!

 

We apologize for missing this Community question.

 

Could you please advise if you are seeing an error or a warning?

Is it possible for you to share a screenshot?

In addition, after you receive this message, have you tried 1. Generating the source code and then 2.Compiling the system and checking if there is the same message?

 

Usually Generating the source code and then compiling the system helps to resolve this issue.

 

Looking forward to your response!

 

Thank you!

Regards,

Danyil

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Dear Team,

 

       I need to set current login contact as my default filter even though I clear employee filter and when I login back by default it should reset to current contact filter.. Please help me out to achieve this

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Hello!

 

Please check the example in the DEFAULT FILTER FOR SECTION Community post. It explains how to set default filtering conditions in the Account section by the Category field.

 

Please, let us know in case any further infortmation is required. 

 

Best regards, 

Olga. 

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Dear Team,

 

       I need to restrict the drag and drop functionality in the activities section grid. Please help me out to achieve this.

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Hello!

 

This request can not be completed by standard user tools of the interface. To make it work, you need to override the entire page logic by means of development.

 

Also, we would like to inform you that the relevant task has been registered for our R&D team. They will overview the possibility of its implementation in further releases. 

 

Best regards,

Olga. 

Olga Avis,

Hi Olga. We understand that this cannot be done using configuration or out of the box tools. Can you give us a few pointers on what we need to override? This is an important feature for us to implement

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Hi,

I have a process that sends feed notification when application registers email sent from particular domain. This email automatically creates a case.

How can I configure Add data action to pass to it Id of a case I want to be opened when user clicks on the notification?

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We have a scenario where there are nearly 12 fields in an object.

 

When a field is getting modified in a record, an email should be sent capturing the old value and new value of the field. For capturing the old and new values, we use the change log plugin at https://marketplace.creatio.com/app/change-log-creatio

When more than one field is getting modified, only one email containing all the modified fields should be sent.

Kindly suggest how we can implement the same.

We tried using a business process but facing challenges around capturing changes in field-level.

 

product - service creatio

version - 7.16

 

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You can read the column names, old value & new value of field from the log table used in above plugin, in a loop to read all the fields changed. Each time in loop, put the data as one line in a string field parameter like 

"Field Name : <field> Old value: <value>  New Value: <value> " and when loop exists send the email, add this parameter field which you developed in the email body.

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If we have configured Resolution and Response time to be calculated by Service. On change of Service , Response and Resolution Time should be updated dynamically . How can this be achieved ?

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I am exploring ways by which we can add a message to a custom channel within Feed Section via Business Process. Please help me with information.

 

Product - Creatio customer center

version - 7.16

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Hello,

 

The main objects in Feed functionality are SocialChannel, SocialMessage and SocialMention. 

There is also an OOB process called ESN notification but it can only be found via the Configuration section. You can use it as an example to build your own business logic.

Please let us know if more information is required.

 

Best regards,

Bogdan S.

Bogdan Spasibov,

Thanks much for the information provided. I could see the BP related to ESN Notification and it really helped.

I require implementation clarity (especially related to objects) on the following scenario,

 

I have created a custom channel named "Psiog". Now, I would like to add a message, via a business process, in the channel "Psiog" saying that an "employee" (data from contacts section) is "available"/"not available" (chosen from a lookup in a preconfigured page) along with respective comments. 

Could you please help me with the above one? As far as I tried implementation, I could add a message to the Feed in general and was unable to post in a particular channel.

 

 

Adding relevant screenshots

DhariniS,

 

SocialMessage object has a column named EntityId. Please, populate it with SocialChanel.Id value. This should help.

 

Best regards,

Bogdan S.

Bogdan Spasibov,

Thank you! Tried giving the custom channel name in the "object instance" parameter of the social message and it worked!

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Hello,

 

Do we have the possibility of locking fields for editing, in the Auto generate page? PFA screenshot.

 

Product is Service Creatio - Customer Center edition

version 7.16

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Hello,

 

For these purposes, it is recommended to use [Pre-configured page] process element instead of Auto-generated page as pre-configured page is much more easier to set up.

 

Best regards,

Bogdan S.

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Hi,

 

I want to color the alternate records in detail grid in tile view. Can any one provide the solution for this?

 

Regards,

Faustina

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Hello Faustina,

 

Unfortunately, there is no ready-to-use functionality, it should be developed.  But tere is a marketplace add-on the has very similar functionality that you described. Please check it using this link.

This functionality helps to color section grid records but you can use the schemas of the installed package as an example to develop the same logic for the detail.

 

Best regards,

Bogdan S

Hi Faustina,

Are you referring to the alternating light gray background, like what you get on a detail when in list mode? (and not a background color based on some value in the row)

If so, you can add the following CSS to the page:

.grid-detail .grid-tiled .grid-row.grid-active-selectable:nth-child(odd) {
    background-color: #f7f7f7;
}

That will look like this: 

 

You can see how to add CSS here: https://customerfx.com/article/adding-custom-css-style-sheets-in-bpmonl…

Note, the CSS above will add this for all details, so if you want this through the entire system, all you need to do is add this to BootstrapModulesV2 and it will add the alternating gray on rows in all details in card mode.

Also, if you remove the .grid-detail from the front, it will add the alternating gray background on odd rows in section lists in card mode as well.

Ryan

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Hi Team,

I am getting the error "Error occurred when saving: Value cannot be null. Parameter name: input" while trying to save the business process by adding AND/OR gates in the process in version 7.16.3.1473_CustomerCenter_Softkey_MSSQL_ENU. Please help me resolve the issue.

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Maybe the gate isn't properly connected on both the input and output sides? Just guessing here. It looks connected from your screenshot but maybe click each flow in and out to make sure. Additionally, I would try deleting the gate, saving the process, then re-adding. Otherwise, maybe try contacting support. I've not had that error before when using a gate, so maybe something else is wrong - after trying the above, of course.

Ryan

Hi Dharini,

 

This error can occur in case the process was configured to use the "Send email" process element (and it is present in your process) and this element had one template it in, but then the template was changed and this change cannot be properly saved. To fix this issue please remove the "Send email" from the process completely, save the process and then add the element back with the template that you need to use in the process logic.

 

Best regards,

Oscar

Ryan Farley,

Thanks Ryan for the suggestions! I have tried them already and brought it up here as those things did'nt really work out.

Oscar Dylan,

Will try it out! Thank you for the suggestion.

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