This might have happened because of the wrongly bound data. We strongly recommend you check the bindings in the package. Additionally, different versions of the instances could have contributed to this problem.
i have installed some of free applications and add-ons from marketplace and also i have customized in them and added some chart and new dashboards , i need to export the package with all installed applications, add-ons and the customized sections that i made.
The marketplace applications are being installed as separate packages, once the application is installed through the "Installed applications" section or directly from Marketplace, the corresponding package with this functionality is being displayed in "Configuration" section. By a default, the newly installed package is locked and no changes can be done to it directly.
All the customizations done to a system with basic system tools (such as through the Section wizard) are being saved to the package that set as a Default value in the "Current package" system setting, by a default - it's Custom package.
In case you need to transfer your customizations from one instance to another, I would suggest to double-check whether both sites have the same product and version first. Then you can install all the needed marketplace applications to the second instance from the Marketplace directly. Or simply transfer the needed packages one by one from the first instance. Once all the applications are successfully installed to the second instances, you can transfer a package with your customizations as well.
Also, you can create a backup of the instance before transferring your customizations to it, so in case of unsuccessful package installation, you will be able to restore the instance from the backup.
As well, you can create a request for us (support team) to install the provided package to your cloud instance.
You can find more detailed information about custom and base packages, it's dependencies and hierarchy, the way the package can be exported and imported on our Academy.
Should you have any questions, please let us know!
I binded data from the Lookup table, and now i'm able to see my newly created lookups in the "LOOKUP" section, however, if i click on one of these new lookups, it doesn't open the content, instead an error appears in the browser console saying 'all-combined.js:41 cann't find entity'
This only means that the lookup object wasn't transferred between systems. Please also check if the lookup object was transferred to the target website.
We recommend to transfer packages between environments deployed on the same version of Creatio in order to avoid unexpected issues after or during the process.
You can follow this update guide where updating process is described:
Transferred the package from one instance to another instance. The transfer was successful.
In the system setting the current package is also set as the transferred package.
But any changes made is getting reflected in the default custom package rather than the new transferred package.
The whole thing is happening in our dev cloud environment so even though the edit settings for the imported package has been set to "Allow", the package still restricts to edit and all the changes to the objects and schema are residing in "Custom" package.
Please suggest a efficient way on managing the changes relevant to that package. Kindly help us resolving it.
Please make sure that the package you've set as a current package is not locked and the current package system setting is set to your package. If the package is locked the system would set Custom as a current package as it can't save anything to the locked package. If your package is unlocked and the current package is set to your package please contact support team at support@bpmonline.com.
