Hello,

I’m currently working on integrating a custom chat provider in Creatio, following the official documentation. I’ve successfully configured the incoming message handling, which is working as expected.

However, I’m facing an issue when trying to send messages from Creatio to the custom provide...MoreLess

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Hello Madhav,

In order to check if you custom worker was triggered you can check the Network tab in the browser Dev Tools and look for the request...MoreLess

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Hello,

I am currently trying to add a custom provider in Creatio by following this document. While the base setup is working, I have encountered a few issues as below:

1. Incoming Message Issue

Description:

  • Messages sent to the custom receive endpoint are not displayed in the chat interface if the Sender...MoreLess
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Hello,

Regarding part 1:

  1. Yes, if no additional logic that you created prevents messages from saving.
  2. The two main tables are: OmnichannelMessages...MoreLess
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Dear community!

Does someone thinks about such a feature?

To let operator user work with chat channel from mobile application?

Maybe, Creatio team have it in the backlog?

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Hello,

Currently, there is no possibility to work with chats in the mobile application. However, we have already registered a task for our...MoreLess

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I'm trying to modify the chat panel to add a new button that will contain another type of template, but I can't find which module file refers to this panel.

What files are related to this panel that allow me to make changes within it?

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If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?

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Hello Anton, 

As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly...MoreLess

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If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?

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Hello Anton, 

As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly...MoreLess

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Can I enable chat option in Creatio with MS team? 

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Hello,

 

You can synchronize Microsoft Teams meetings with Creatio if they are synchronized into your Outlook calendar. More detailed instructions...MoreLess

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Hi everyone,

Is it possible to integrate Instagram Direct chat as it is Facebook Messenger.

As far I could understand Creatio Social is added as am handover protocol for Messenger. https://prnt.sc/1InMay-1gYPK

For Instagram receiver is not possible to select it. https://prnt.sc/ug-GK_henGqK

Can anyone confirm if there is any way to add Instagram Direct to Creatio chat?

Thanks,

Luis

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When trying to initiate a new WhatsApp chat with a customer, more than 24 hours after the last message on the past chat, we get the alert: "Unable to send the message, the conversation ended more than 24 hours ago"

How can we bypass this to send an verified and approved HSM message to the customer?

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Hello Julian, 

The error message indicates that more than 24 hours passed after the last incoming message and prevents you from initiating...MoreLess

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HI Team, 

There is a way to remove the chat from the communication panel?

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Solved with this code.

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