Dear Tiago,

Have you checked Camapaing log? There should be an error or a message with details of what happened with the campaign,

Best regards,

Angela 

Hi Angela, 

I've had a look and submitted a couple more landing pages.

On the Campaign log all steps are marked as success. 

On the Campaign Audience tab it only says In Progress.

Thanks,

Tiago

Tiago Carvalho,

Please stop the campaign manually and start it once again. The campaign will process all the participants that are currently on the "Add data" element during the next campaign execution and before the next execution it looks like the participants are stuck, but they are not stuck but wait for the next campaign run.

I've created the same campaign on my end and the participant was correctly processed and the subscription status was added:

here is the screenshot of the lookup settings:

here is the campaign schema:

and the result is:

So this approach will work on your end as well.

Best regards,

Oscar

Hi Oscar, 

I've stopped and restarted the campaign and left it running for a while. 

However, the contact are still in the same step. 

No errors are visible in the Campaign Log. 

Thanks,

Tiago

Tiago Carvalho,

Please email us at support@creatio.com so we could take a closer look at the application since we will also need to check application logs directly and check if there is no error message there. We will process this question as a ticket on our end and provide you with the detailed result of the investigation, because the information here will not be enough to identify the reason for such behavior.

Thank you!

Best regards,

Oscar

Dear Robert,

Organization Roles can be transferred only by SQL scripts. Functional roles are transferred by binding data of the System administration object. The rights to existing records should be transferred via scripts as well. To distribute rights to new records you can either set up a business process or configure object permission directly on the production environment.

Best regards,

Angela

Angela Reyes writes:

Dear Robert,

Organization Roles can be transferred only by SQL scripts. Functional roles are transferred by binding data of the System administration object. The rights to existing records should be transferred via scripts as well. To distribute rights to new records you can either set up a business process or configure object permission directly on the production environment.

Best regards,

Angela

Thanks Angela!

But the question is how can I transfer the definition of the permissions, without rewriting the SQL script over and over again?

Is the following procedure the only way?

1. Select the current permissions manually with SQL
   
   the tables are:
   1. SysEntitySchemaOperationRight for object permissions
   2. SysEntitySchemaRecordDefRight for record permissions
   3. SysEntitySchemaColumnRight for column permissions
2. transform the result to and insert/update statement
3. save those scripts in the package SQL section
4. export/import package

And do I have to/am I allowed to truncate those 3 tables first?

Is there a stored procedure that applies the new permissions on the target systems' records?

Thanks a lot and best regards

Robert Pordes,

Your description is almost correct. Please see all steps:

1. Create scrip for update/ insert records from SysAdminUnit table to use these records in the next steps

2. Select the current permissions manually from SQL the tables:

2.1 SysEntitySchemaOperationRight for object permissions

2.2 SysEntitySchemaRecordDefRight for record permissions

2.3 SysEntitySchemaColumnRight for column permissions

2.4 Also there are tables like Sys{ObjectName}Right (e.g. SysAccountRight) in which record rights are stored, so you should create script for each object. 

3. Transform the result to and insert/update statement

4. save those scripts in the package SQL section

5. export/import package

Best regards,

Angela

Hi Angela,

thanks, but aren't the tables Sys{ObjectName}Right storing the applied rights (they will be populated by clicking "update record permissions", correct?). If I create scripts on eg DEV system, the data will not be the same! I mean we will definitely have different eg. account and contact records on dev/test/prod system.

That's exactly why I asked this in my previous post: 

Is there a stored procedure that applies the new permissions on the target systems' records?

Thanks,

Robert

Robert Pordes,

There is no stored procedure. This is why I suggested workarounds like

binding data and business processes.

Best regards,

Angela

Hi Yosef,

The parameter "autocomplete" is what you are looking for, on the academy there is an example "https://academy.creatio.com/documents/technic-sdk/7-16/filtration-rule-…".

Hello Yosef, 

Please, take a look at the article provided in the previous comment. 

Let us know in case any further information is required. 

Best regards,

Olga. 

Hi Olga,

Sorry but I don't see any previous comments?

Kind regards,

Yosef

Dear Yosef,

Please, check if the comment is available now. 

Thank you in advance!

Olga. 

Note, as of 7.16.2, the autocomplete setting (which is what you need to auto-fill the dependent lookup) can now be set in the business rule, no need to modify the code, looks like the academy article needs to be updated.

Ryan

Hello Wolf, 

This warning message appears because there is no await operator in the RegisterFacebookMessenger async function of the FacebookMessagingService schema (the await operator is actually presented in this function but is commented and as a result, the compilator returns a warning). Please ignore it since it doesn't impact the system functionality at all. We have already created the request for our R&D team to review the logic of this schema and apply changes to it to remove the warning message in further releases. 

Our apologies for this inconvenience!

Best regards, 

Olga. 

Hello Wolf,

There is a system setting you can change to ignore compiler warnings (you’ll still see errors). See https://customerfx.com/article/turning-off-compiler-warnings-in-creatio…

Ryan

Olga Avis,

thank you for your reply. 

No problem. :)

Best regards,

Wolf

Ryan Farley,

Hi Ryan,

good to know, thanks.

Wolf

Dear Adharsh,

Can you please specify if you tried to call the service via browser and were you able to log into the system via postman? 

You may also check this article - it should be helpful: https://academy.creatio.com/documents/technic-sdk/7-16/calling-configuration-services-using-postman

Best regards,

Angela

Angela Reyes,

Thanks for your response. 

The issue got solved. There was a missing of adding the Request Verb in the Handler Mappings in IIS.



Regards,

Adharsh

Dear Fulgen,

There is no way to re-trigger the process but you can use a script task to read the failed process in SysProcessLog, for example that is in status Error, and launch a new process instance. It will not be the same process that failed but only a new one.

Regards,

Dean

Hello Kavian, 

In the out-of-the-box version of the application, there is no such functionality.  Anyway, you can discuss the development and implementation of this kind of functionality during advisory hours and contact our manager for further questions.

About the basic functionality: there are two ways how Contacts can be synchronized. The first one is manual: for that you need to go to the Contacts section, click the 'Actions' button, choose 'Synchronize contacts' and select the 'Synchrinize now' option. 

The second option is using of automatical Contacts synchronization.

In this case system will sync contacts every specific interval of synchronization (for example, every minute). The interval (stored in minutes) for the synchronization can be changed in Mailbox synchronization interval system settings:

Even if you enabled the automatical sync process you are still able to sync Contacts manually.

Also in the following articles you can find more information about the synchronizing contacts with MS Exchange:

https://academy.creatio.com/documents/technic-sdk/7-16/synchronizing-contacts-ms-exchange?document=

https://academy.creatio.com/documents/administration/7-16/synchronizing-creatio-contacts-ms-exchange-and-microsoft-365-contacts

Best regards,

Roman

Roman Rak,

Thanks for your response. So correct me if I'm wrong, if an user delete a contact from CRM, that contact will not be deleted from Outlook (for example)?? However, if modified, those modifications will be applied, right?

Kavian Abhari,

Yes, you are correct

Dear Fulgen,

It’s possible to create a custom macros if there is no basic macros that would suit your business task. Please find the example of creating the custom macros in the article by the link below:

https://academy.creatio.com/documents/technic-sdk/7-16/how-create-macros-custom-report-word

Best regards,

Norton

I have an article with a sample here that is pretty close to what you're after, this custom macro will format money as $2,415.00 (based on the culture in the macro). You can see this article here https://customerfx.com/article/creating-custom-macros-to-format-values-in-word-printables-for-creatio-formerly-bpmonline/ You could use it as a starting point for yours and just replace the line

result = currency.ToString("C", new CultureInfo("en-US"));

to something like this

result = number.Format("{0:n}");

Ryan

Ryan Farley,

 Thanks Ryan, helps a lot!

Hello Darian,

Kindly specify the Creatio product and version that you are using. This info will help us reproduce the issue.

Thank you.

Alexander Demidov,

Sales/Service Enterprise, version 7.16.3.1473.

Hello Darian,

Thank you for the information provided. I have reproduced the issue and submitted it to the responsible team. I will let you know of any updates.

Hello Darian,

This is to inform you that we have published the updated package on Creatio Marketplace. Please install the add-on and check for the updates.

Have a good day!

Alexander Demidov,

Thanks, looks good.

Hello!

Creatio assumes that each user only workes on 1 record - most sections have field "owner" which specifies what user responsible for which record. If there is a need to work with many records and users may interfere with each other you can use processes to distribute records as it is done in Queues. 

Best regards,

Angela

Angela Reyes,

Hi Angela. Thank you for your response. 



Multiple users having access to 1 record is common place where people work in teams and an entire Org role has access to modify a set of records. There are also cases where Creatio will need to co-exist with other enterprise systems which modify the same record thus creating a shared source of truth system. 



I am going ahead and logging an idea on the community to make the above situations easier from a User POV.