Campaign Stuck in Add Data

Dear Tiago,

Have you checked Camapaing log? There should be an error or a message with details of what happened with the campaign,

Best regards,

Angela 

Hi Angela, 

I've had a look and submitted a couple more landing pages.

On the Campaign log all steps are marked as success. 

On the Campaign Audience tab it only says In Progress.

Thanks,

Tiago

Tiago Carvalho,

Please stop the campaign manually and start it once again. The campaign will process all the participants that are currently on the "Add data" element during the next campaign execution and before the next execution it looks like the participants are stuck, but they are not stuck but wait for the next campaign run.

I've created the same campaign on my end and the participant was correctly processed and the subscription status was added:

here is the screenshot of the lookup settings:

here is the campaign schema:

and the result is:

So this approach will work on your end as well.

Best regards,

Oscar

Hi Oscar, 

I've stopped and restarted the campaign and left it running for a while. 

However, the contact are still in the same step. 

No errors are visible in the Campaign Log. 

Thanks,

Tiago

Tiago Carvalho,

Please email us at support@creatio.com so we could take a closer look at the application since we will also need to check application logs directly and check if there is no error message there. We will process this question as a ticket on our end and provide you with the detailed result of the investigation, because the information here will not be enough to identify the reason for such behavior.

Thank you!

Best regards,

Oscar