7.17.0 release enables the possibility to add integration with Facebook lead generation forms. All you need to do is link a landing page record in Creatio with a Facebook business page and select one of the lead registration forms on it. As a result, each submission of the corresponding Facebook form will generate a new lead in Creatio.
Furthermore, in the 7.17.0 version, customers can write private messages to your company page on Facebook or using the Facebook Messenger plug-in available on the website. You will be able to process all these messages in Creatio, they will be integrated on a customer page.
More detailed information about these topics can be found in Academy articles:
7.17.0 release enables the possibility to add integration with Facebook lead generation forms. All you need to do is link a landing page record in Creatio with a Facebook business page and select one of the lead registration forms on it. As a result, each submission of the corresponding Facebook form will generate a new lead in Creatio.
Furthermore, in the 7.17.0 version, customers can write private messages to your company page on Facebook or using the Facebook Messenger plug-in available on the website. You will be able to process all these messages in Creatio, they will be integrated on a customer page.
More detailed information about these topics can be found in Academy articles:
The integration with Facebook lead generation forms has been added to the [Landing and Web Forms] section. Please note, this functionality requires the Identity Server system setting to be filled in (the required value can be requested from the Support team).
You need to specify the domain of the Creatio website in a Facebook interface to start working with Facebook lead generation option.
To start the process of leads creation you should:
1) Authorize the Creatio application on Facebook side and delegate the application's rights to work with Facebook business pages.
2) Set up the correspondence of the landing page in Creatio application with the form on Facebook side for receiving leads.
All data filled in Facebook landing form will be sent to Creatio as leads records within 1-2 minutes.
Furthermore, you can:
1) Disable the process of leads registration for the landing page.
2) Remove social media pages and Creatio authorization from Creatio application.
Please, let us know in case any further information is required.
When i publish my changes the system (7.16.3.1473) pop up this message/warning:
FacebookMessagingService.OmnichannelMessaging.cs | 49 |
This async method lacks 'await' operators and will run synchronously. Consider
using the 'await' operator to await non-blocking API calls, or 'await Task.Run(...)'
to do CPU-bound work on a background thread.
This warning message appears because there is no await operator in the RegisterFacebookMessenger async function of the FacebookMessagingService schema (the await operator is actually presented in this function but is commented and as a result, the compilator returns a warning). Please ignore it since it doesn't impact the system functionality at all. We have already created the request for our R&D team to review the logic of this schema and apply changes to it to remove the warning message in further releases.
As for Facebook integration: on April 2018 Facebook company closed the possibility of integration with it (Facebook closed its API) unilaterally. It was a result of proceedings between Facebook and US government. We do also have a correspondent problem registered for our R&D team, but they cannot do anything here since API integration was disabled by Facebook. Information on Academy is also outdated so please don't use it.
As for now there is no possibility to integrate with Facebook, but we are currently working on making this possible, but unfortunately without any ETA. I will also notify our Academy team so they could remove the article regarding Facebook integration.
In the 7.17.0 version, customers can write private messages to your company page on Facebook or using the Facebook Messenger plug-in available on the website. You will be able to process all the messages in Creatio, they will be saved on a customer page. The agents can process the incoming chats in the communication panel, provide consultations in real-time, as well as send instructions and additional materials. When working with chats, agents can create cases based on customer requests:
Please, let us know in case any further information is required.
