We were trying to generate a report based on the service section. We created an Excel report to generate the number of cases created for last year along with some other filters. However, when we try to generate the report we are getting the below error. This error pops up only for certain filters and for some filters the report seems to be working. Like if we get the report for month it works while if we try for last one year it pops with an error.
this error relates to configuration or data. Set up all columns from the report in the 'Cases' section, use similar section filters, and try to export data using a basic functionality 'Export to Excel'. Come back with results.
Is there a way to keep a track of activities like who has deleted the order, invoices and accounts. How can we find who has deleted/edited the orders/accounts/invoices etc? Please let me know if there is any way to do it?
When I am on the product page and add folders for the filter I am getting the option to set up a filter, move, delete the folder (in filters).
Whereas when I go to the order page and select + option of the product in the order. Then once I click on saved filters (folders) the setup filter option is coming up but nothing can be actioned.
whether this can be done only in the porduct page ?
Product catalog in order page cannot be used to modify filters of the folder (but you are still able to move folder, delete, rename or copy it). As for filters - they can be only set in products section directly, but our R&D didn't have a task to implement the functionality of filter editing in product catalog so currently there is no way to activate this option.
I've left a suggestion to our R&D team to make it possible to modify filters in product catalog when adding product in order. Thank you for reporting this issue to us and helping us to make our application better!
Is there a way to see who has added or modified the fields. in case if the user has added a license in order or an account. What is the way to check? which table should I search for? I can see the last created and modified options in the account table. Just wanted to understand if there is a possibility to check some more extensive information such as who has changed the order status / who has added a product. Thank you in advance.
You will be able to see who and when modified some particular fields. The only thing is that you will be able to track the changes only after the change log is set up. The changes made in the fields before the set up will not be visible.
We were trying to filter out the account classification. However, we were not able to add the field account classification which is present in the account section to filters. is there a way to add them into the filter so that it can be searched quickly?
This field that you are trying to add to the filtration is a detail and detail values cannot be read using 1 level filter. To achieve your task you need to build a complex filter using Academy article here.
BPM is running in SQL server and we were planning to change the recovery model of the database to full recovery from simple recovery model for attaining the point in time recovery. As far as I knew it will not affect the BPM. Still wanted to confirm if there is any drawback in doing so. Thank you in advance.
You will not have any difficulties with the application after changing the recovery model. The only difference that is in the database size. Since it will be bigger, you would need to have more free disc space not to affect system performance.
Is there a way to list out all the permissions of all the system users in one go. We are in the process of finetuning the user access as everyone is having a higher level of permissions. I am okay if I can do it via SQL too. Please let me know if this can be achieved in BPM. Via SQL is also fine. Thank you in advance
Unfortunately, this kind of information can not be stored in bpm'online in the way you'd like to have it. As the matter of fact organizational structure can be rather complicated thus displaying of this information in the interface can not be implemented.
You can try to build basic tree of access rights using the following tables and SELECT SQL queries:
- SysAdminUnit (stores information about system users and roles)
- SysAdminUnitInRole (stores information about assigned roles to users)
