Hi Team,

Is there a way to see who has added or modified the fields. in case if the user has added a license in order or an account. What is the way to check? which table should I search for? I can see the last created and modified options in the account table. Just wanted to understand if there is a possibility to check some more extensive information such as who has changed the order status / who has added a product. Thank you in advance.




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Dear Gokul,

You can set up the Change log for this purpose. Here is the guide how how to do it https://academy.creatio.com/documents/administration/7-15/change-log

You will be able to see who and when modified some particular fields. The only thing is that you will be able to track the changes only after the change log is set up. The changes made in the fields before the set up will not be visible. 

Best regards,


Thank you Dean :)

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Hi - Is it possible to have the approvers, approve the orders / contracts via bpmonline mobile app? if so, how to set it up? - We are not seeing any references to this in the documentations.



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Dear Ganesh,

There is no out of the box functionality for approvals in mobile application in the current release. But you can develop your own approvals logic for mobile application taking the existing one (desktop one) as an example. In order to have approvals in mobile application You need to create a similar detail, develop similar functions and distribute the access rights accordingly. 

There are no example or guidelines created yet, but your one can be the first example published!

With best regards,

Oliver WIngston


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Hello Community! 

When you add a new Order from opportunity > New OrderProduct the Order keep saved but when you close the order this not refresh the order detail in opportunity. 

What can do to keep the order in chage status (save button enable) after add OrderProduct? 



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Dear Federico,
Could you please add some screenshots to make more clear your issue? I have tried to follow your instructions and do not see any problem.

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How can we add a Product Image in the Product Selection page in the [Orders] section? Please suggest.

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Dear Anupama,

This is a quite complex functionality to implement, which requires developer's skills. In the core, the idea is to add one extra column to the grid of product selection page and display product image there.

In order to add extra field to the grid you need to do the following:

1. Add the ProductSelectionViewModel replacing schema

2. Copy all the code to the replaced schema from the parent schema

3. Add Dependencies as in the parent schema

4. Add a custom variable in all methods where the standard fields "Unit, Price , Currency, Tax, Code, Available" are

5. Save the replaced schema

6. Add the ProductSelectionView replacement schema

7. Copy all the code to the replaced schema from the parent

8. Add Dependencies from the parent schema

9. In the getEditableGridConfig and getGridCaptionConfig methods, add the custom field for the picture

 10. Save replacement schema

By the means of basic JS methods like "getImageURL" (it is also present in the ProductSelectionViewModel schema) insert image to the  column. You can also take a product page as an example of usage of image functionality.

Hope you find it helpful.



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