Hi Community,

 

We have a section and there are few fields added to that section. To that section we have added a detail. Later, we are giving access to the section for read and editing of the fields in the section. The fields within the section is edited based on the access given to the user, if the user doesn’t have access and when the user tries to edit the field, we get insufficient access error. But, the same user is able to edit the fields in the detail. How do we restrict it, the edit of the detail should  also have the same access provided to the section.

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Hello Amritha, 



As of now the access rights for the detail should be set separately from the access rights for the section. 

In order to do so you need to find the corresponding detail in the Object permissions list and set the same operation/record permissions as you did for the section. 

Please refer to the links below for more information regarding access rights:

https://academy.creatio.com/docs/user/setup_and_administration/user_and…

https://academy.creatio.com/docs/user/setup_and_administration/user_and…

 

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Dear community,

 

I don't sure the right way to deploy a custom package on test and production environment.

I try to explain with a  sample scenario.

  1. At day 1 I export the custom package from my development environment with the filename packageDay1.zip
  2. The packageDay1.zip is installed on my test environment.

    In the App installed section  I see the packageDay1 installed.
  3. At day 4 I've a new features in the custom package which needs to be deployed on the test environment, then I export the package with the filename packageDay4.zip.
  4. Do I should uninstall the previous package ?

    I tried to install the new packageDay4.zip and in the App Installed section I see 2 package installed, the packageDay1 and the packageDay

Is it the right way?

 

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That is typically how it is done, you just reinstall the package - not uninstall first. When you install a package from a zip file it does duplicate it in the installed applications list, not sure why it does that, but it's nothing to worry about. You can see in the configuration it will still just list the package itself once.

Ryan Farley,

Thank you Ryan,

Your help is appreciate.

Do you suggest to maintain the same package zip filename?

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Dear community

In the account section I need to show a link to a connected contact with a specific role.

I added a virtual column and using the following link How to make an URL String field into a clickable hyperlink | Community Creatio,

I convert it to a hyperlink.

In the onEntityInitialized page event I get the contact to show in the hyperlink.

The problem is that onEntityInitialized is raised after the virtual column has been converted to hyperlink, so the hyperlink does not show the desired data.

What do you suggest me?

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Dear community,

I found the solution, I followed Kirill Krylov's suggestion in the following post Select datasource for custom lookup control | Community Creatio.

 

Thank you Kirill!

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Hi All,



I have a use case to filter the records based on the DateTime filter condition.







This is the value of the above parameter for the filtered record.



You can see that, the above filter condition doesn't meet the values that are listed on the Pre-Configured page.

As a filter result its just compares the Date parameter alone and not the Time parameter.

How to compare the both Date and Time parameter using the Business process elements.



Any inputs on this will be much helpful.



Regards and Thanks,

Adharsh S

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Dear Adharsh,

 

Check if the user has a timezone specified in the timezone profile. This can impact filtration logic. Also on the 1st screenshot, all 4 columns are the same - which result is expected to be shown on screenshot 2? 

 

Best regards,

Angela

Angela Reyes,



Yes, the user has a timezone specified in his timezone profile. The timezone mapped for the user is "GMT". Checked in Database the start and due time are correct shown above. The filtration happens in the same timezone, So the timezone might not affect the filter condition.



The explanation of the above filter conditions,

The use case is to check whether any Activity been created at the given Date time.

New Activity TimePeriod :

Start- 3/26/2021 8.00PM Due - 3/26/2021 9.00PM


Existing Activity TimePeriod :

Start- 3/26/2021 5.00PM  Due - 3/26/2021 7.00PM



So, The new Activity does not fall between the existing Activity.



Explanation of the filter condition :







As you can see, the condition 3 and 4 gets failed. All the conditions are in AND, as a result it should return false and no record should be filtered. But it doesn't do it.



Clarity needed : 1) Does the Business process element of DateTime comparison, whether it will compare the time or it will compare only with date.

2) Is there anyother way to validate this usecase.



Regards,

Adharsh S

 

 

Adharsh,

Thank you for the detailed explanation! Try enabling "consider time in the filter" parameter n element extended properties to fix this behavior.

 

Best regards,

Angela 

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Hi,



I wanted to asks if it is possible to add new button below the help (?) button in mainHeader? This one (MainHeaderSchemaInnerRightButtonsContainerContainer) is located in the rightPanel above the communication panel.





Thanks!

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Hi Solem,

 

You will need to extend MainHeaderSchema module and add your custom container and button inside the container there. Please study the base implementation of the MainHeaderSchema to see how the "System designer" button is added for example:

Best regards,

Oscar

Hi Solem,

 

You will need to extend MainHeaderSchema module and add your custom container and button inside the container there. Please study the base implementation of the MainHeaderSchema to see how the "System designer" button is added for example:

Best regards,

Oscar

Hi,



Thanks for checking on my question, I'm gonna try that and get back to you!.

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Dear community

 

I've installed the addon Detail summaries for Creatio | Creatio Marketplace, then I configured on details and now the detail does not show up.

I checked in the browser console and I see the following error.

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Hi Stefano,

 

I have successfully added a detailed summary (average of opportunity amount) on the 'Opportunities' detail in the 'Accounts' section. The detail works as usual.



Please specify your case in more detail, especially what summary for what detail you tried to set up, what Creatio product and version you work with, and what culture is set. 

Hi Alexander,

I configured the addon on a detail custom on the account section,the product is SalesEnterprise version 7.17.1.1363 culture italian,

The summary configured is Sum over a integer field.

Hi Stefano,

 

Thank you for providing the details. I have submitted your case to the responsible team. I will notify you after they respond.

Hi Stefano,

 

I would like to know if you are still experiencing this issue. The team requires more information to be able to reproduce it.

Ivan Leontiev,

Hi Ivan

I upgraded to creatio version 7.18 and now the addon works correctly

 

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Can Anyone tell me more about the kanban/card view. 

Seems as though this area on the card could hold an image, how do I configure this?

 

Does anyone know?

 

TIA

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Hello Nicola, 

 

The Kanban view for Creatio solution was developed by our partners - Advanced Technologies Foundation. They support the solution via issues on GitHub.

 

Also, you contact A.T.F directly at a.technologies.foundation@gmail.com and they will provide you with a proper solution. 

 

Please, let us know in case any further information is required.

 

Bets regards, 

Olga. 

required field rules don't work if you drag and drop cards in kanban mode

Артем Скоробогатов,

Hello! 

 

The Kanban view for Creatio solution was developed by our partners. Please contact them via issues on GitHub.

Also, you can contact via a.technologies.foundation@gmail.com and they will provide you with a solution. 

 

Bets regards, 

Anton

Hi, now the Kanban view doesn`t have a separate configuration for this field. However, you can try enabling the  EnableKanbanForActivitySection; in this mode, the image in the Kanban card will be hidden.

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Dear community,

I need to add a lot of custom fields (40 and more fields) to account section

I would prefer to create a custom section (named administration) with all these fields.

The relationship between one account record and the administration data is 1:1.

How can I show the "administration data section" in the account page?

I can link administration section as a detail, but I don't know how can I hide the action add when a record exists in the administration section

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It is better to add this record automaticaly in a Process when new Account is added, so user will be able only to edit it.



And then you can add methods to the detail schema:



 

getDataImportMenuItemVisible: function() {
				return false;
},
getDeleteRecordMenuItem: function() {
				return false;
},
getCopyRecordMenuItem: function() {
				return false;
},
getAddRecordButtonVisible: function(){
				return false;
}

 

thank you very much Vladimir

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I've just started getting a 404 error, is there anyone that can help?

I was using the site then just went down.

 

The site is https://rdrive.creatio.com/

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Back up now

Dear Nicola,



If the issue occurs again, please, contact our support team so we can investigate the case.



Thank you.



Best Regards,

Ivanna

Hi

 

How do I contact the support team, please?

Dear Nicola,



Please, send an email to support@creatio.com and describe the issue.



Best Regards,

Ivanna

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Hi Community,

 

We are trying to add send email in a case for each stage but after adding the "Record for macros” with the “[#Main record.id#] for one send email and for another stage when we create the same and add it the previous "Record for macros” value also is not available and the present one also.

 

Question : We are creating a case and it has many stages and in each stage we are trying to send email to the owner on the status . So we have added the “Send Email” and provided "Record for macros” with the “[#Main record.id#] and the same was added to the next stage also. but when we reopen the “Send email” the entered value for “"Record for macros” is not saved and while saving the case also it asks us to add it once again though we add and save it. The value doesn’t get saved and it is empty.

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Hello Amritha!

 

Thank you for your question!

 

Please be advised that in order for the Macros to be executed as intended you may try adding a custom Macro to the HTML code of the [ HTML ] element of the Email template. You may find more information on it here: 

https://academy.creatio.com/docs/user/marketing_tools/email_marketing/e…

 

In addition, I would recommend checking if the Macros was set up accordingly to these Academy Articles below:

1. https://academy.creatio.com/docs/user/marketing_tools/email_marketing/e…

2.

https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

3.

https://academy.creatio.com/docs/user/bpm_tools/business_process_setup/…

 

In case you would want to add a Macro Handler you may find information on this subject here:

https://academy.creatio.com/docs/developer/front-end_development/creati…

 

Hope this would be useful!

 

Please do not hesitate to contact the Creatio Support team in case you have additional questions!

 

Regards,

Danyil

 

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