Hello,

The issue you are facing can be due to a several reasons:
- Missing required Windows components;
- Connection to the database may not be established properly (make sure all connection strings are correct in ConnectionStrings.config and all services and database running);
- IIS application might be configured incorrectly;

In order to resolve the error, please follow this deployment procedure. If necessary try redeploying new site and application pool in IIS.
 

Hello Alston, most likely when you get 404 trying to log in after successfully loaded login page, you forgot to enable all .NET Framework 3.5 and .NET Framework 4.8 features in Windows Features window according to the installation manual:

This is very common installation error.

To fix it please follow the manual: https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/application-server-on-windows/enable-required-windows-components#title-252-2 
 

Dmitriy Gamora,

Thank you for the explanation. My issue is resolved and I am able to login.

Hello,
 

We recommend reaching out directly to our support team for analysis of the current issue: support@creatio.com
 

Thank you!

Hello, 

Please note, that logging into Word Plugin with 2-factor authentication turned on is disabled for now, so please make sure it's turned off. Also make sure if the appropriate plugin version has been installed, verify if your System type is in compliance with plugin version 64 bit. 


Instruction for proper installation is available with this link: https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/print-ready-reports/install-creatio-plug-in-for-ms-word

Also use this insttuction to disactivate 2-FA, go to point 3 and instead of enabling it, please disactivate it: https://academy.creatio.com/docs/8.x/setup-and-administration/administration/user-and-access-management/authentication/set-up-two-factor-authentication

Thank you !

Hi,

Yes, you can call

Terrasoft.MainMenuUtilities.logout();

to logout the user. You can even test it in the developer console in the browser (just execute this line in the console).

As for how to use it - depends on your business task. You can call this logout method as a button click handler or using any other conditions suitable.

Oleg Drobina,

Thank you , this worked fine in the console however
Tried this out. However my code is not able to access the MainMenuUtilities.

So used the below instead 
  
                          sessionStorage.clear();
                         localStorage.clear();
                        window.location.href = window.location.origin;

Hi,

I need to make custom web-service to Logout External Applications that are connected with Creatio.

I found code that is below:

[OperationContract]
       [WebInvoke(Method = "GET", UriTemplate = "Logout", ResponseFormat = WebMessageFormat.Json)]
       public string Logout()
       {
           try
           {
               var userId = UserConnection.CurrentUser.Id;
   
               new Delete(UserConnection)
                   .From("SysUserSession")
                   .Where("SysUserId").IsEqual(Column.Parameter(userId))
                   .Execute();
   
               return $"{{\"success\": true, \"message\": \"User {userId} logged out.\"}}";
           }
           catch (Exception ex)
           {
               return $"{{\"success\": false, \"error\": \"{ex.Message}\"}}";
           }
       }

Above code is logging out Creatio itself not user of external application. So, Based on my understanding, I need to clear or invalid Cookies & Token that external application received through log-in service.

How can I logout the external application?

Hey community, 
I found the client module it is called BaseShell

Hi Jose,

You can achieve this goal by activating SSO auto-redirect for your site. This way, users who enter your site's link will be redirected to the SSO login page. Meanwhile, users who want/need to log in using credentials can use a bypass link to open the regular login page.

To activate this auto-redirect, please contact our support team.

Have a great day!

Hello,

Please contact the Support team for analyzing this issue. The email address: support@creatio.com.

Hello,

Unfortunately, we do not currently have the option to specify a default Home page for all new users. As for now, you can only set a section (Dashboards, Contacts, Accounts, etc.) as the default value for the user. You can view this post:  https://community.creatio.com/questions/default-page-login

However, we have registered it in our R&D team backlog for consideration and implementation in future application releases. 

Hello,

Please contact our support team directly at support@creatio.com and describe the issue in detail there so we could help you resolve this.

Hello,

Sessions are created directly in the database by Insert and do not generate an event on the object. Business processes rely on events at the object. If it is not the happening process will not notice any changes. As for now, there is no option to track start/end of the user session via the process signals. Our R&D team responsible for this functionality is already working on implementing it in the future releases. I will forward your feedback to the team in order to increase the importance of this task.

Best regards,

Yuliya