Login Issue in Creatio - Stuck on Logo, Script Loading Takes Several Minutes

I'm encountering a recurring issue with logging into Creatio, which happens almost every day. After entering my login credentials, the system often gets stuck on the loading screen with the Creatio logo. This issue usually occurs during the first login of the day, but it has also happened during subsequent login attempts.

I've identified that the loading process halts at the following script:

https://<CREATIO_URL>/api/ClientScript/GenerateViewModuleScripts?v=8.1.0.6828
 

The time it takes to resolve this issue varies—sometimes it takes 2-10 minutes, but there have been instances where the screen remains stuck even after an hour. Importantly, there are no errors in the console during this time.This problem is significantly disrupting my ability to work with the system.

Has anyone else experienced this issue? Any suggestions or solutions would be greatly appreciated!

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Hello,

Please contact the Support team for analyzing this issue. The email address: support@creatio.com.

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