Hi Community,

We’re encountering an issue reported by our customer where the application takes an unusually long time to load when login, and sometimes gets stuck on the loading screen.

After investigation, here are some of our findings:

• Infrastructure doesn't seem to be the issue—server resources are normal, and the application is deployed on-site based on the Creatio deployment calculator.
• It's not related to internet connectivity—once the login is successful, all subsequent loading behaves normally and runs smoothly.
• We noticed an interesting behavior:
  When the user opens the login page again in a new tab (without a return URL) or in an incognito window and logs in, the login is successful and the home page loads instantly.
  However, if the user tries to access a full URL such as [Base URL]/0/shell/... or the login page with a return URL in a new tab, the application remains stuck on the loading screen.

While opening a new tab or incognito as a temporary workaround, it's not a viable solution for business users.

Has anyone experienced a similar issue or found a reliable fix for this behavior? Any suggestions or insights would be appreciated.

Best regards,
Khaerul Anwar

Hi everyone, I have a problem with the 360 application in my local instance of creatio.



It's strange because I've already reinstalled it and sometimes it opens the workplace sections (although they are the classic version), logs out, and when I try to enter the form page again, it stays loading in an eternal loop

Dear Creatio,

I am stuck on loading screen for a while now. Existing tabs still work but opening new tabs or refreshing a tab gives me a forever loading screen with Creatio 8 Atlas.

Yours sincerely,

Pascal