Greetings,

We have not encountered this specific issue before. It is possible that what you described is related to browser caching, although we cannot confirm this with certainty.

For a thorough investigation, we will need the site logs and the exact time the issue occurred so we can analyze the problem in detail.

Please create a support request by emailing us at support@creatio.com.

Regards, 
Orkhan

Hi Orkhan,

We initially suspected that the issue might be related to browser caching, but strangely, it occurs for all users.

We previously attempted to submit a support request, but because our customer support package ("Business support") does not include "Performance diagnostics," the Creatio support team was unable to provide a solution. That’s why I’m now reaching out to the community for help.

Hello,

Unfortunately, our login process cannot be customized. The login logic is built-in and cannot be modified, and there is no related documentation.

We will register an idea so that the developers can add this capability.

Regards,
Orkhan

There is an object named "User session" (SysUserSession) that you could likely use for that. An active session would be one with a session start but no session end. (Oops, added to wrong question and won't let me delete)

Can you not set the user's username to be the mobile number or other parameter you want to have them log in using?

Ryan Farley,

Ryan Farley,

No worries,

I am also looking for session related query

Harvey Adcock,

Thanks for the response. Its working.

Hi Team,

IMPORTANT!!!

I would like to confirm whether it's possible to modify or override the default login & logout functionality, as I have to execute custom business logic during the login and logout processes.

Requirements:

• On Login: Automatically assign the required licenses to users but before they are granted access to the system.

• On Logout: Revoke the assigned licenses to make them available for other users who may log in afterward.
   

  Are there any events, hooks, or extension points available during the login and logout processes that would allow us to implement this logic?

Hello!

Unfortunately, this type of system setup is not possible in the current version using out-of-the-box (OOTB) functionality. However, we have submitted a request to our R&D team to consider implementing this feature in a future release.

As a workaround, we recommend using the LDAP functionality. It allows you to assign licenses to users upon login. Please note, however, that licenses will not be automatically unassigned after login.

Please find more information regarding the LDAP in the following articles: https://academy.creatio.com/docs/8.x/setup-and-administration/administration/user-and-access-management/synchronize-users-with-ldap/set-up-ldap-synchronization and https://academy.creatio.com/docs/8.x/setup-and-administration/administration/user-and-access-management/synchronize-users-with-ldap/set-up-ldap-authentication

Please let us know if you have other questions.

Thank you for reaching out!

Hello,

The issue you are facing can be due to a several reasons:
- Missing required Windows components;
- Connection to the database may not be established properly (make sure all connection strings are correct in ConnectionStrings.config and all services and database running);
- IIS application might be configured incorrectly;

In order to resolve the error, please follow this deployment procedure. If necessary try redeploying new site and application pool in IIS.
 

Hello Alston, most likely when you get 404 trying to log in after successfully loaded login page, you forgot to enable all .NET Framework 3.5 and .NET Framework 4.8 features in Windows Features window according to the installation manual:

This is very common installation error.

To fix it please follow the manual: https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/application-server-on-windows/enable-required-windows-components#title-252-2 
 

Dmitriy Gamora,

Thank you for the explanation. My issue is resolved and I am able to login.

Hello,
 

We recommend reaching out directly to our support team for analysis of the current issue: support@creatio.com
 

Thank you!

Hello, 

Please note, that logging into Word Plugin with 2-factor authentication turned on is disabled for now, so please make sure it's turned off. Also make sure if the appropriate plugin version has been installed, verify if your System type is in compliance with plugin version 64 bit. 


Instruction for proper installation is available with this link: https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/print-ready-reports/install-creatio-plug-in-for-ms-word

Also use this insttuction to disactivate 2-FA, go to point 3 and instead of enabling it, please disactivate it: https://academy.creatio.com/docs/8.x/setup-and-administration/administration/user-and-access-management/authentication/set-up-two-factor-authentication

Thank you !

Hi,

Yes, you can call

Terrasoft.MainMenuUtilities.logout();

to logout the user. You can even test it in the developer console in the browser (just execute this line in the console).

As for how to use it - depends on your business task. You can call this logout method as a button click handler or using any other conditions suitable.

Oleg Drobina,

Thank you , this worked fine in the console however
Tried this out. However my code is not able to access the MainMenuUtilities.

So used the below instead 
  
                          sessionStorage.clear();
                         localStorage.clear();
                        window.location.href = window.location.origin;

Hi,

I need to make custom web-service to Logout External Applications that are connected with Creatio.

I found code that is below:

[OperationContract]
       [WebInvoke(Method = "GET", UriTemplate = "Logout", ResponseFormat = WebMessageFormat.Json)]
       public string Logout()
       {
           try
           {
               var userId = UserConnection.CurrentUser.Id;
   
               new Delete(UserConnection)
                   .From("SysUserSession")
                   .Where("SysUserId").IsEqual(Column.Parameter(userId))
                   .Execute();
   
               return $"{{\"success\": true, \"message\": \"User {userId} logged out.\"}}";
           }
           catch (Exception ex)
           {
               return $"{{\"success\": false, \"error\": \"{ex.Message}\"}}";
           }
       }

Above code is logging out Creatio itself not user of external application. So, Based on my understanding, I need to clear or invalid Cookies & Token that external application received through log-in service.

How can I logout the external application?

Hey community, 
I found the client module it is called BaseShell

Hi Jose,

You can achieve this goal by activating SSO auto-redirect for your site. This way, users who enter your site's link will be redirected to the SSO login page. Meanwhile, users who want/need to log in using credentials can use a bypass link to open the regular login page.

To activate this auto-redirect, please contact our support team.

Have a great day!

Hello,

Please contact the Support team for analyzing this issue. The email address: support@creatio.com.