Hi Community,
We’re encountering an issue reported by our customer where the application takes an unusually long time to load when login, and sometimes gets stuck on the loading screen.
After investigation, here are some of our findings:
- Infrastructure doesn't seem to be the issue—server resources are normal, and the application is deployed on-site based on the Creatio deployment calculator.
- It's not related to internet connectivity—once the login is successful, all subsequent loading behaves normally and runs smoothly.
- We noticed an interesting behavior:
When the user opens the login page again in a new tab (without a return URL) or in an incognito window and logs in, the login is successful and the home page loads instantly.
However, if the user tries to access a full URL such as[Base URL]/0/shell/...or the login page with a return URL in a new tab, the application remains stuck on the loading screen.
While opening a new tab or incognito as a temporary workaround, it's not a viable solution for business users.
Has anyone experienced a similar issue or found a reliable fix for this behavior? Any suggestions or insights would be appreciated.
Best regards,
Khaerul Anwar
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Greetings,
We have not encountered this specific issue before. It is possible that what you described is related to browser caching, although we cannot confirm this with certainty.
For a thorough investigation, we will need the site logs and the exact time the issue occurred so we can analyze the problem in detail.
Please create a support request by emailing us at support@creatio.com.
Regards,
Orkhan
Hi Orkhan,
We initially suspected that the issue might be related to browser caching, but strangely, it occurs for all users.
We previously attempted to submit a support request, but because our customer support package ("Business support") does not include "Performance diagnostics," the Creatio support team was unable to provide a solution. That’s why I’m now reaching out to the community for help.