Hello Petrika,

Thank you for your question!

All files are stored as binary data in the "data" column of the object. Each one is stored in their own column, for example, 'ActivityFile'. As for the business process, the object can be processed with the Process File element. Please, refer to the article below for more information:

https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

Thank you.

Kind regards,

Anastasiia

Hello Federica,



Please contact our support team for further investigation: 

support@creatio.com

 

Best regards,

Bogdan

Hello Chani,

 

Please check this Marketplace solution. I believe it has the exact functionality you are looking for.

 

Best regards,

Bogdan 

Bogdan,

Thank you but I guess I wasn't clear.

I don't need to attach attachments to the email, I just need to connect the email to the contacts that get it. So I'll be able to go to the contact in Creatio and find the email through the history tab.

Chani Karel,

 

Unfortunately, it's not possible to implement using out-of-the-box functionality



Best regards,

Bogdan

Hi Chani Karel,

I think what you want is a default feature in the "Send email" element since 7.18.2.

1. If you select the sent method as "Send email automatically", check the checkbox "Create activity".

2. The "Email Connections" will show after step one. Click on the "+" sign and depend on situation add your section you would like to connect this email.

In step 2, you do not have all the sections you can connect. But for contact it should be in your list already.

Once you configured these steps, after the email has been sent, you should be able to see them from history tab.

Hopefully, this will resolve your problem.

regards,

Cheng Gong

Cheng Gong,

Thank you so much!

It's is a default feature. I just didn't know where to look in the contact emails.

Hello Sethuraghav,

Thank you for your message!

Could you please describe this in more detail as the question is not quite clear from your post? Please, provide more information on this functionality and how you would like to apply it in real life?

Thank you in advance.

Anastasiia

Anastasiia Lazurenko,

In the attached screenshot you can see leads with different owner . Lets say i want to send email wishes for chritsmas to all the contacts in the lead . I will write a process for this and in email element in the From the field it should dynamically take the owner's email address with to field being the contact's email address . 

Hello,

Thank you for explaining!

You need to create three Read Data elements. 

The 1st (ReadData1) one reads Lead record, columns Owner and Contact, 

The 2nd (ReadData2)  and the 3rd one (Read data3)  read Contact. Email where id = ReadData1.Owner and ReadData1.Contact respectively. 

Then, you'd need to pass the results of ReadData2 into "From field"  and ReadData3 to "To" field in "Send Emal" element.

Kind regards,

Anastasiia

Dear Andres,

Thank you for your question!

The ExchangeListenerEnabled, EmailIntegrationV2 and SendEmailsV2 features are not required anymore in the Creatio version 7.18.2.1236, so this is expected.

In regards to the 404 error, could you please check if your GMail server settings are correct?

Here are the OOTB settings specified here:

You can refer to these Academy Articles on how to set up your mailbox and a mail server:

1. https://academy.creatio.com/docs/user/setup_and_administration/base_int…

2. https://academy.creatio.com/docs/user/setup_and_administration/base_int…

 You may also find useful the GSuite application registration Article:

https://academy.creatio.com/docs/user/setup_and_administration/base_int…

Hope this helps!

Thank you!

Regards,

Danyil

Danyil Onoprienko,

Just double checked email account configuration, Gsuite application and system settings values and everything seems to be fine. Suggested guides are the ones I used.

Something else I saw is that if I try to send an email directly from Creatio, the error message is different than the diagnostics page: 

The listener status seems to be fine, I'm able to see the email account configured:

Emails inbound synchronization is working and latest emails are downloaded to Creatio.

Thanks for your help!

Andres

Andres Arrigonni,

Thank you!

Could you please let us know if you have any Firewalls that could block content?

Also, could you please let us know if the server where the ExchangeListener is set up is available (and open) to the world?

Please check if there is nothing blocking the ExchangeListener server.

Looking forward to your response!

Thank you!

Regards,

Danyil

Danyil Onoprienko,

- I just disabled Firewall in the server where Creatio is installed. 

- The server where ExchangeListener is installed is available and accesible form the server where the Creatio installation is.  (the image I pasted showing ExchangeListener status was taken from the server where creatio is installed)

Reading the network requests when sending email, the error is showing a description of 404 Not Found in all cases.

How can I get the full url that is not able to find? The error logs are not showing which is the url not found.

Thanks!

Solved the Issue. The problem was the Exchange Listener version I was using.

If you see in Listener Status result in the image above, the version I was using was 0.7.1.

Installing 0.8.68 did the trick. Creatio was probably requesting a url that was changed from 0.7 to 0.8.

Thanks!

Hello Shivani,

Basically we don't have such functionality in our system. Alternatively, you can read the body of the letter that arrived (if it is available in the process) and, through the parameters, throw it into a new letter. It's essentially just working with parameters. 

Please also note that our core R&D department has a suggestion registered on their side to make possible send an email in single thread via business process in further releases. 

Thanks for the great idea!

Regards, 

Bogdan L.

Hello Shivani,



Unfortunately, it is impossible to implement your business task, as for now.



But we have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.  



Best regards,

Bogdan

Bogdan,

Thank you Bogan. I was wondering if this could be replicated using OOTB Case feedback process which sends the satisfaction smilies. If we tried tot replicate this, would we require a SysPortal user license??

Dear Carlos,



This warning should not influence anything, you can still send these bulk emails but there can be some issues with displaying them in different mail providers as the tag "u" (underline) which is used in your bulk email is deprecated.

Our recommendation is to use the CSS "text-decoration-line:underline" style instead of in places where underline is needed.



In case you didn't add any HTML blocks manually, a block with this tag could be generated automatically, and if you didn't add unsubscribe link and clicked on add it after trying to save the template and receiving the notification message about it.  

In that case, simply delete the automatically added block with unsubscribe link and replace it with the one available in the block library.

Best Regards,

Ivanna.

Ivanna Yatsura,

Hi Ivanna 

the html editor embedded into the email designer allows the user to use the unsupported "u" tag.

This fact disorient the end-user

Hello Bhoobalan,

Please send the email with the same description and subject to our support mailbox (support@creatio.com), so we will be able to check this request with more details.

Additionally please attach the logs for the day when the issue appeared (here is the example of the path where the log can be found: C:\Windows\Temp\Creatio\your_site) and screenshots from the web browser developer console and network tab for the moment when you try to run the "Synchronize email" operation. Also please add the screenshots of the mailbox configurations (for bhoobalan@live.com and bhoobalan007@gmail.com mailboxes).

Thank you in advance.

Best regards,

Roman