Collect response from email

Hello community,


We have a use case where a lead owner needs to perform certain approval tasks. The task can be approved or rejected. Is it possible to send an email to that contact with approved, rejected buttons and store the result of whichever button the email recipient clicked in creatio?


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Hello Shivani,

Unfortunately, it is impossible to implement your business task, as for now.

But we have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.  

Best regards,


Thank you Bogan. I was wondering if this could be replicated using OOTB Case feedback process which sends the satisfaction smilies. If we tried tot replicate this, would we require a SysPortal user license??

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