In Freedom UI we have the possibility to setup the message composer to set a default sender : 

  • Use default mailbox
  • Use case source mailbox

The system is not generating the field from when composing a new email. Is this feature available ?




Anyone got this working ?

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Hi Frank!

The "From" field will be filled depending on the "Default sender" selected by you when replying to an email in the Conversation tab.

 However, if you are writing the first email in the thread without replying to the previous one, the "From" field will not be automatically filled if you have selected "Use case source mailbox". Instead, it will be filled with the value of the "Default mailbox" if this option has been selected.

I hope I have answered your questions!

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