How do you include weekends in campaigns?

Currently, if I set a campaign with emails, it excludes weekends. Is there a setting where I can exclude this blackout period? I want to be able to include weekends for campaigns.

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Hello,

Thanks for your question!

By default, campaigns in Creatio do not have a built-in restriction on running over weekends — they execute based on the Default campaign execution frequency setting (e.g., every X minutes or hours). However, if you're noticing that emails aren’t being sent during weekends, a few things could be affecting this:

-Trigger emails used in campaigns may have a configured delivery window that excludes weekends. It's worth checking their delivery settings.

 

-If your environment is hosted in the cloud, there's a chance the issue is related to site inactivity. When there is no user activity (which can be typical over weekends), the site may go into sleep mode to conserve resources — and that can prevent campaigns from executing.

If you're still experiencing this behavior, we recommend submitting a support case with remote access enabled.

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