Hello all,

 

I am configuring an Agent Desktop that allows me to process emails and sort them into different queues based on what the email is in regards to. 

The process that runs for the queue opens an edit page and allows the user to view the email. I have added a business process to the page that users can launch to open another edit page but when I activate it, the page doesn't open. I can only see the process start in the business process tasks panel in the communications panel on the right side of the screen.

Is there a way I could start a business from the queue page and have the open edit page replace the email screen?

 

Thanks.

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Dear Kevin,

 

Processes can start in the background and if they are they could behave like this. Please check that "Run following elements in the background" checkbox is unchecked for start element and the element that should open the page. You can read more about this checkbox here: https://academy.creatio.com/documents/technic-bpms/7-15/simple-start-event

 

Best regards,

Angela

Angela Reyes,

Thanks! that did the trick.

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I get the message 

"Unable to send email. Contact the site administrator if the problem persists."

every time I add a post.

Why is that ?

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Dear Ricardo, 

 

Thank you for reporting this issue. We've informed the responsible team about it and we will inform you as soon as we get an update from them. 

 

Thank you!

 

Best regards,

Dennis

Hello Ricardo, 

 

We would like to inform you that the issue has been fixed. 

 

Thank you for helping us become better!

 

Best regards,

Olga. 

Olga Avis,

Working fine now. Thanks.

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OpenStreetMap fails to find some addresses in Brazil, unless we remove the Zip/Postal code. Is there any setup for that, so that we can keep address with the ZIP/Postal code and prevent the OpenStreeMap service from using it for the search?

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Dear Ricardo, 

Most likely the issue occurs because the address with the specific ZIP code cannot be found using https://www.openstreetmap.org/ service,  the service our system is integrated with to display maps. 

Our R&D team is aware of this issue and is working on working on implementing a solution for these kinds of cases, however, there is no exact ETA when it will be implemented yet. 

As a workaround, you can create a different ZIP field and store ZIP code there, this way ZIP code wouldn't affect street maps, however, this way it wouldn't be a part of a search for the location in the street maps at all. 

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Hello Creatio lovers :-)

 

I have defined to test two products with their price in different currencies (USD and CLP, represented in Chile as (USD as USD and CLP as $)

 

When I did an Opportunity, using products with prices in the defined currencies "Detail summaries for Creatio add-on" sums USD with CLP totals as the same rate,  how can I solve it?

 

Please see at http://prntscr.com/sl6l5m

 

Have I way to solve this?, "Detail summaries" offers just Total/Sum, see at http://prntscr.com/sl6ms2 and have not what in Marketplace offers, selecting base currency, for example, how can I activate this? Please see at https://marketplace.creatio.com/sites/marketplace/files/maketplace/sc2_detail_sum.png

 

Also, Creatio calculates wrong the Opportunity Total, how can we correct this? Please see at http://prntscr.com/sl6umo

 

Thanks in advance

 

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Hello Julio,

 

you need to customize a multi-currency field for the Total column in the 'Opportunity product' detail. A multi-currency field will allow you to use detail summaries in a similar way as for Orders.

 

Hello Irina, thanks, but I have no a "multi-currency field" on my opportunity detail, could you, please, explain me with more details as we can solve this?

Hello Julio,



To set up the multi-currency field, use the following Development Guide instruction: https://academy.creatio.com/documents/technic-sdk/7-16/how-add-multi-currency-field

Hope it helps.

Have a good forthcoming weekend!

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Hello-

Is there a way to make a recurring task? For example- if I want to call a contact every Thursday at 3 pm until the end of the year- can I easily put that in one task or do I need to type in each one at a time? 

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Hello,

 

There is a marketplace add-on you can use for recurring tasks: https://marketplace.creatio.com/app/recurring-activities-scheduler-crea…

 

Ryan

Hello,

 

There is a marketplace add-on you can use for recurring tasks: https://marketplace.creatio.com/app/recurring-activities-scheduler-crea…

 

Ryan

It looks like this won't install with the latest version of Creatio. Any advice? I emailed the installl log to the company- but I'm not sure they will reply. Here is the log below:

 

 

 

 

2020-05-21 00:17:05,169 Configuration backup started.

2020-05-21 00:17:05,184 Loading packages from archive

2020-05-21 00:17:05,247 Package "GlbRecurringActivity" loaded

2020-05-21 00:17:05,247 Loading packages from database

2020-05-21 00:17:06,372 Loading packages from database

2020-05-21 00:17:08,450 Configuration backup successfully created.

2020-05-21 00:17:08,574 Application install from marketplace started. Application name: Recurring activities scheduler for Creatio. Code: global-1888. Last update: 02/24/2020 16:47:03.

2020-05-21 00:17:08,574 Preparing packages for installation

2020-05-21 00:17:08,590 Loading packages from archive

2020-05-21 00:17:08,747 Package "GlbRecurringActivity" loaded

2020-05-21 00:17:08,747 Loading packages from database

2020-05-21 00:17:09,950 Composing packages

2020-05-21 00:17:19,184 Schema "Activity" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,231 Schema "ActivityPageV2" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,247 Schema "ActivitySectionV2" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,356 Schema "BaseNotificationsSchema" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,465 Schema "GlbActivityService" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,512 Schema "GlbActivityServiceHelper" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,621 Schema "GlbDayOfWeek" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,700 Schema "GlbMakeRecurringModalPage" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,715 Schema "GlbRecurringActivityConfConstants" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,793 Schema "GlbRecurringActivityMixin" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,824 Schema "GlbRecurringActivityServConstants" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,824 SQL script "glb_CreateRecurringActivities" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,824 SQL script "glb_CreateRemindings" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,824 SQL script "glb_FixTableRightsQuick" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,840 SQL script "glb_SetDayLightSaving" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,840 SQL script "glb_SetTime" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,840 SQL script "glb_StringSplit" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,887 Schema data "GlbDayOfWeek_Values" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,903 Schema data "RemindingSource_Values" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,965 Schema data "SysSettingsValue_GlbRecurringPeriodMax" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,997 Schema data "SysSettings_GlbRecurringPeriodMax" saved in package "GlbRecurringActivity"

2020-05-21 00:17:19,997 Package "GlbRecurringActivity" saved

2020-05-21 00:17:20,403 Added - resources in package "GlbRecurringActivity"

2020-05-21 00:17:43,156 Updating modified schemas

2020-05-21 00:17:45,218 Schema source code "Activity" from package GlbRecurringActivity generated

2020-05-21 00:17:46,265 Schema source code "ActivityPageV2" from package GlbRecurringActivity generated

2020-05-21 00:17:46,406 Schema source code "ActivitySectionV2" from package GlbRecurringActivity generated

2020-05-21 00:17:46,452 Schema source code "BaseNotificationsSchema" from package GlbRecurringActivity generated

2020-05-21 00:17:46,499 Schema source code "GlbActivityService" from package GlbRecurringActivity generated

2020-05-21 00:17:46,546 Schema source code "GlbActivityServiceHelper" from package GlbRecurringActivity generated

2020-05-21 00:17:46,703 Schema source code "GlbDayOfWeek" from package GlbRecurringActivity generated

2020-05-21 00:17:46,749 Schema source code "GlbMakeRecurringModalPage" from package GlbRecurringActivity generated

2020-05-21 00:17:46,796 Schema source code "GlbRecurringActivityConfConstants" from package GlbRecurringActivity generated

2020-05-21 00:17:46,859 Schema source code "GlbRecurringActivityMixin" from package GlbRecurringActivity generated

2020-05-21 00:17:46,906 Schema source code "GlbRecurringActivityServConstants" from package GlbRecurringActivity generated

2020-05-21 00:17:47,655 Updating tables structure in database

2020-05-21 00:17:49,406 Actions skipped for schema "GlbDayOfWeek" from package "GlbRecurringActivity" in 1.735 sec

2020-05-21 00:18:52,188 Actions skipped for schema "Activity" from package "GlbRecurringActivity, Exchange, EmailMessage, Invoice, Portal, SalesEnterprise, Case, Custom, Opportunity, Problem, SSP, CoreContracts, CaseService, Base, NUI, Order, OperatorSingleWindow, EmailMining, Lead, Onco360Base, MarketingCampaign, Change, Release, CMDB, Document, Project" in 2.781 sec

2020-05-21 00:19:00,500 Installing SQL scripts

2020-05-21 00:19:00,516 SQL script "glb_CreateRemindings" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,516 SQL script "glb_FixTableRightsQuick" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,532 SQL script "glb_SetDayLightSaving" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,532 SQL script "glb_SetTime" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,547 SQL script "glb_StringSplit" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,563 SQL script "glb_CreateRecurringActivities" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,657 Installing data

2020-05-21 00:19:00,875 Data "GlbDayOfWeek_Values" from package "GlbRecurringActivity" installed

2020-05-21 00:19:00,969 Data "RemindingSource_Values" from package "GlbRecurringActivity" installed

2020-05-21 00:19:01,141 Data "SysSettings_GlbRecurringPeriodMax" from package "GlbRecurringActivity" installed

2020-05-21 00:19:01,266 Data "SysSettingsValue_GlbRecurringPeriodMax" from package "GlbRecurringActivity" installed

2020-05-21 00:19:01,281 Lookup values "SysSettings_GlbRecurringPeriodMax" from package "GlbRecurringActivity" installed

2020-05-21 00:19:01,422 Lookup values "SysSettingsValue_GlbRecurringPeriodMax" from package "GlbRecurringActivity" installed

2020-05-21 00:19:01,532 Compiling configuration dll

2020-05-21 00:19:10,579 Errors and (or) warnings occurred while compiling configuration dll

2020-05-21 00:19:10,579 Error : Errors occurred while compiling configuration. See logs for more details.

2020-05-21 00:19:31,937 When application installed, an error(s) occured

 

Heather Mahley,

 

Maybe try running the installation again? I just tried installing in a new 7.16.0 system and it did install without error for me. If it still doesn't install without error for you, follow up with support.

 

Ryan

Ryan Farley,

Thanks Ryan- It installed. I think it was just due to system lag. 

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Hello, 

 

We have a use case where we need to automatically mark a user "online" once they log into the application. And mark "offline" when the session ends. Other users will need to see who is currently online and who is not. 

 

Is there a way to identify if a user is online or not in Creatio?

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Hello Community! Some help here will be very appreciated. Thanks in advance!

M Shrikanth,



Hi, 



Yes, we have a solution based on dashboards functionality.



You should create a new dashboard and select the list view.

http://prntscr.com/sl4y91



Next, select the object "system administration object" from the dropdown and add a column "Logged in" in the column setup.

http://prntscr.com/sl4zrs



After that, go to the "Display Options" tab and in the "How to sort" detail choose the number of displayed users, descending order and the sorting column should be "Logged in"



Then go to the detail "How to filter" and add the condition by choosing the column "Active" equal "yes".

http://prntscr.com/sl52rs



As a result, you'll have the dashboard with all the users who are logged in in the system at the moment.

http://prntscr.com/sl56y6

Thank you!

Hi Bohdan Zdor,

 

Thank you for the response.



A supplementary question - I am looking to identify on the server side whenever a user logged in and out of the app. 



Could I possible tap into OnUpdated entity event on the SysAdminUnit object to identify when a user logs in and when he logs out? Or is there another way to do this?



Thank you, 

Shrikanth

Bohdan Zdor,

Hi Bohdan. Following up on my question above - 



https://community.creatio.com/questions/entity-event-layer-system-custo…

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I'm using this app https://marketplace.creatio.com/app/field-surveys-creatio

I've created a questionnaire https://prnt.sc/sffjnq and I've added this step to Field visit rule https://prnt.sc/sffkeq

On mobile app I see this extra step, new records appear in section Surveys, but in mobile app (iOS) screens with questions don't pop up like on this screenshot https://prnt.sc/sfflkh 

Any suggestions?

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Hi Alex,

 

please specify a version of the Creatio mobile app to reproduce the issue.

After I reinstalled the package on the other instance it works fine. Thanks

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I have been working on Product section page which has the detail of Features. The detail has a small form which suggest to select particular feature and it automatically filters the Type of feature (String, Boolean, Integer, Double, List item) then I can fill value or select from lookup (list item type).

On the Feature's detail page there are columns created for each type and are combined in a columns container. There are also business rules which will show particular column replacing the Columns container.

Here is the screenshot of Feature detail - 

I would like to know how we can combine columns so that they can be replaced later according to the business rules.

Right now I can place each column in a row on the section page and then hide them using business rules. That will also create empty spaces on the page. So how can I create Column container which will not show empty spaces of hidden columns.

Can anyone please tell ?

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Hello Ramnath, 



It can be done in a two different ways:

1) You can bind "colSpan" to your own attribute and set it to 0  when hiding conditions are met. 

2.) Set "display: none" style for the fields that should be hidden when the hiding conditions are met



Kind regards,

Roman

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