Hello community,
How can this be achieved?
We have activated the Service module. When an email arrives in a specific mailbox, a Case is created automatically. This email serves as the parent activity for the created Case. Inside the Case, we have a button whose purpose is to trigger a business process.
Is it possible that, when this button is clicked, the email (parent activity) of the Case is forwarded to a specific email address? If so, how can this be achieved?
Sasor
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